hub-01

Caroline Suh

Caroline

Conversion Rate Optimization Manager

caroline suh

Chris Jadatz

Chris

Director of Product Design

chris jadatz

Rita Razalan

Rita

Director of Growth

rita razalan

New York & Nashville Hubs

<div>At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp; Headquartered in Nashville and New York City, we’ve opened our first dental studios in Manhattan and Brooklyn, with more studios opening in 2020.</div><div><br></div><div>Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.</div><div><br></div><div>The Production Project Manager will be responsible for owning production of physical product from design to concept to final production and delivery. Product categories under consideration include, but are not limited to: toothpaste, manual and electric toothbrushes, mouthwash, floss, and whitening products.&nbsp;</div>

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.  Headquartered in Nashville and New York City, we’ve opened our first dental studios in Manhattan and Brooklyn, with more studios opening in 2020.

Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.

The Production Project Manager will be responsible for owning production of physical product from design to concept to final production and delivery. Product categories under consideration include, but are not limited to: toothpaste, manual and electric toothbrushes, mouthwash, floss, and whitening products. 


<li>Build project plan to execute product strategy and production from design conceptualization to delivery to our warehouse</li><li>Conduct market and user research to inform development process and to ensure products are viable and competitive</li><li>Determining product specifications according to a number of various factors and uses</li><li>Work closely with internal and external design teams to execute design based on product specifications</li><li>Determine potential vendors, vet production capabilities and facilities, and present best options</li><li>Manage production budget, ensure new products support budgeted COGS and target margin</li><li>Support manufacturing and design activities by managing sample and prototype production for products in development. </li><li>Oversee quality control</li><li>Partner closely with brand, legal, and regulatory groups to ensure products are compliant in market</li><li>Implement process to ensure adherence with import and export documentation, shipping methods, and payment collection standards</li><li>Manage production timing and physical location of productAnticipate disruption to productions schedule</li>

<li>4-7 years of project management experience</li><li>Ability to collaborate cross-functionally</li><li>Skilled in developing complex project plans&nbsp;</li><li>Exceptional organizational skills&nbsp;</li><li>Critical Thinker</li><li>Experience in product development, supply chain, shipping and logistics a plus</li><li>Excellent communication and interpersonal skills</li><li>Demonstrated analytical, problem-solving, and decision-making abilities</li><li>Incredibly detail-oriented</li><li>Ability to communicate effectively in all methods of communication (in-person, phone, email)</li><li>Tenacious self-starter</li><li>Ability to travel to factories</li><li>Ability to translate regulatory requirements to product specifications</li>

<div>At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp; Headquartered in Nashville and New York City, we’ve opened our first dental studios in Manhattan and Brooklyn, with more studios opening in 2020.</div><div><br></div><div>Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.</div><div><br></div><div>The General Manager of Physical&nbsp; Products will be responsible for planning and executing Tend’s entry into the $9B US oral care market. Product categories under consideration include, but are not limited to: toothpaste, manual and electric toothbrushes, mouthwash, floss, and whitening products. As a key member of the Leadership Team, the General Manager of Physical Products will report directly to the Chief Product Officer.</div>

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.  Headquartered in Nashville and New York City, we’ve opened our first dental studios in Manhattan and Brooklyn, with more studios opening in 2020.

Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.

The General Manager of Physical  Products will be responsible for planning and executing Tend’s entry into the $9B US oral care market. Product categories under consideration include, but are not limited to: toothpaste, manual and electric toothbrushes, mouthwash, floss, and whitening products. As a key member of the Leadership Team, the General Manager of Physical Products will report directly to the Chief Product Officer.


<li>Leading the overarching product&nbsp; development, strategy, merchandising plan, and&nbsp; life cycle management for a suite or oral care products, including, but not limited to: Toothpaste, Floss, Mouthwash, Manual and Electric Toothbrush, Gum, Whitening products, Lip Balm, etc&nbsp;&nbsp;</li><li>Overall management of the product line(s) including but not limited to: product sourcing, revenue growth, pricing guidance, procurement/licensing guidance, packaging, marketing activities, shipping/fulfillment and competitive analysis</li><li>Conducting User Research and Segmentation</li><li>Designing strategy and setting growth goals for e-commerce and other distribution channelsEstablishing and presenting budgets, optimizing expenses and framing up investment needs of this initiative</li><li>Full ownership of go-to-market strategy and launch plan and execution&nbsp;</li><li>Setting up dashboards and KPIs and trackers</li><li>Ensuring employees are motivated and productive&nbsp;</li><li>Framing out product subscription service offerings</li><li>Overseeing operations related to this line of business with logistics /warehousing /fulfillment to be based in Nashville</li><li>Optimizing the sourcing and distribution footprint for Tend dental products to help drive supply chain efficiencies and innovation</li><li>Sourcing products that are curated, private labeled, or manufactured to our specifications.&nbsp;</li><li>Managing relationships with product partners and negotiating terms with supply chain partners</li><li>Being the focal point and driver across organizational boundaries for the product and market strategy, strategy implementation, sales growth opportunities, cost reduction, and production efficiency.</li><li>Leading through influence by promoting cooperative behavior and team efforts effectively coordinating activities of cross-functional groups.</li><li>Actively monitoring competitors in market&nbsp;</li>

<li>10 to 15 years experience in management consulting, consumer products, or in a related function with demonstrated commercial acumen. </li><li>Proven experience as a General Manager or similar executive role</li><li>Experience working for a leading consumer brand, ideally with a DTC, Subscription, and/or and Brick &amp; Mortar experience; Personal Care/ Beauty and/or Health/Wellness category experience a plus</li><li>Proven track record of delivering on KPIs, specifically, top line and bottom line results.</li><li>Demonstrated analytical, problem solving and decision-making abilities.</li><li>Experience in planning and budgeting</li><li>Experience working in fast-paced&nbsp; high growth environments&nbsp;</li><li>Experience recruiting and leading large cross-functional teams.</li><li>Team player with a competitive spirit to excel and the ability to influence and motivate others.&nbsp;</li><div><br></div><div><br></div>

<li>Ability to develop, layout, and follow through on detailed business plans&nbsp;</li><li>Integrative team working style, easy contact, rapid to adaptation, can foster team spirit</li><li>Obsession with designing and producing incredible products</li><li>Analytical and data-driven mindset</li><li>Extremely resourceful, highly creative and high energy, able to brainstorm and implement new ideas</li><li>Comfortable with the high growth/small company dynamic of rolling up your sleeves and doing whatever it takes to get the job done</li><li>Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses.</li><li>Balanced strategic and operational mindset</li><li>Strong financial discipline</li><li>Highly organized</li><li>Strong executive presence</li><li>Demonstrated ability to recruit a diverse team</li><li>Sharp communication and influencing skills</li><li>Flexibility and Urgency</li><li>High personal standards of excellence</li><li>Unwavering integrity&nbsp;</li>

Dental Products & Direct to Consumer

<div>At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp; Headquartered in Nashville and New York City, we’ve opened our first dental studios in Manhattan and Brooklyn, with more studios opening in 2020.</div><div><br></div><div>Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.</div><div><br></div><div><span style="font-size: 10.5pt">Tend is seeking an Accounting Manager that is a team player with initiative, has a strong sense of ownership, and a high degree of dedication to improvement. The Accounting Manager is responsible for applying generally accepted accounting principles and procedures to perform accounting activities and analyze financial information. This position is required to meet deadlines, be flexible to do other tasks when needed, and have the ability to work without direct supervision.</span></div>

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.  Headquartered in Nashville and New York City, we’ve opened our first dental studios in Manhattan and Brooklyn, with more studios opening in 2020.

Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.

Tend is seeking an Accounting Manager that is a team player with initiative, has a strong sense of ownership, and a high degree of dedication to improvement. The Accounting Manager is responsible for applying generally accepted accounting principles and procedures to perform accounting activities and analyze financial information. This position is required to meet deadlines, be flexible to do other tasks when needed, and have the ability to work without direct supervision.


<li>Responsible for month-end close procedures, including preparation of monthly journal entries, accruals, account reconciliations and analysis of results within established deadlines.</li><li>Responsible for monthly bank transactions and reconciliations, cash flow and application, payroll entries, and maintaining all other Balance Sheet accounts including prepaid expense and liability accounts</li><li>Prepare and review cash flow, balance sheet and income statement and provide variance analysis</li><li>Prepare monthly reports for key performance indicators, statistics, and other ad hoc reporting as needed, using Excel and other reporting tools</li><li>Manage the Accounts Receivable and Accounts Payable process</li><li>Assist in the development of quarterly Board reporting and annual operating budgets</li><li>Assist with tax, audit and other annual report obligations</li><li>Assist in developing short and long term strategic goals and objectives</li><li>Perform other special projects and analysis as directed by management</li><li>Maintain strict confidentiality to ensure privileged information is adequately safeguarded against disclosure</li><li>Responsible for other duties as assigned</li>

<li>Bachelor's degree in Accounting with minimum 3 years experience in Finance or Accounting related position</li><li>CPA license, or plans to sit for the CPA exam preferred</li><li>Knowledge of the financial accounting process, GAAP, and best practices</li><li>Proficient in computer applications such as Microsoft Office Suite (advanced Excel skills required) and accounting information systems; Sage Intacct experience a plus</li><li>High level of attention to detail with strong time management &amp; organizational skills</li>

<div>At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp; Headquartered in Nashville and New York City, we’ve opened our first dental studios in Manhattan and Brooklyn, with more studios opening in 2020.</div><div><br></div><div>Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.</div><div><br></div><div><span style="font-size: 11pt">We're seeking a Revenue Cycle Analyst to support the overall revenue process, through the management &amp; coordination of billing and reconciliation.&nbsp;</span></div><div><br></div><div><span style="font-size: 11pt">The Revenue Cycle Analyst’s responsibilities include identifying patient reimbursement issues, ensuring that claims, denials, and appeals are efficiently processed, and resolving billing-related issues. Reporting to the Revenue Cycle Director, the Revenue Cycle Analyst is responsible for ensuring the organization meets its desired patient revenue goals by maintaining daily claims processing, monitoring aging reports, monitoring unprocessed/denied claims and collections of private pay, insurance and fee for service claims. Additional duties include but are not limited to:</span></div>

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.  Headquartered in Nashville and New York City, we’ve opened our first dental studios in Manhattan and Brooklyn, with more studios opening in 2020.

Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.

We're seeking a Revenue Cycle Analyst to support the overall revenue process, through the management & coordination of billing and reconciliation. 

The Revenue Cycle Analyst’s responsibilities include identifying patient reimbursement issues, ensuring that claims, denials, and appeals are efficiently processed, and resolving billing-related issues. Reporting to the Revenue Cycle Director, the Revenue Cycle Analyst is responsible for ensuring the organization meets its desired patient revenue goals by maintaining daily claims processing, monitoring aging reports, monitoring unprocessed/denied claims and collections of private pay, insurance and fee for service claims. Additional duties include but are not limited to:


<li>Manage daily billing &amp; reconciliation transactions.</li><li>Oversee daily cash posting.</li><li>Work outstanding A/R thoroughly.</li><li>Complete &amp; deliver detailed analysis &amp; reporting.</li><li>Manages the billing activities including but not limited to account management, insurance providers’ practices and policies, collections, cash posting, contract analysis and billing.</li><li>Manage the billing system to ensure the accurate information is entered.&nbsp;Identify, track and report department metrics. Create action plans for deficient areas.</li><li>Review code diagnoses and procedures for accuracy.</li><li>Performs other duties as assigned.</li>

<li>High School Diploma required, Associate’s or Bachelor’s degree strongly preferred&nbsp;</li><li>One to three years of Revenue Cycle Analyst experience.&nbsp;</li><li>Experience in a multi-site patient care environment is preferred&nbsp;</li><li>Prior RCM experience, preferably in dental and/or healthcare, with focus on billing, claims, verification of health insurance, posting EOBs to patient accounts, and on-going communication with insurance companies.&nbsp;</li><li>Experience with excel, google docs &amp; the google suite.&nbsp;</li><li>Experience with a PMS, such as Dentrix Ascend, is required.&nbsp;</li><li>Dependable &amp; organized, with a positive attitude.&nbsp;</li><li>Is people oriented and enjoys interacting with others&nbsp;&nbsp;Is autonomous and independent and enjoys working with little direction&nbsp;</li><li>Thrives in a high-pressure environment&nbsp;</li><li>Efficiently and professionally resolve insurance accounts analyzing and reviewing for payment resolution, working all assigned rejections and denials. </li><li>Prepares and sends written appeals when necessary with appropriate documentation.&nbsp;</li><li>Professionally answer incoming telephone calls from </li><li>Payers and patients providing answers to questions and concerns about billing statements and accepting payments from patients’ over the phone.&nbsp;</li><li>Work exception reports, review EOB’s for correct insurance payment.&nbsp;</li><li>All work on each account should be accurately documented in the system on the appropriate account and date of service. </li><li>Notifies the Revenue Cycle Director of any problems with patients claims or insurance companies.&nbsp;Meet or exceed all goals set by Revenue Cycle Director&nbsp;</li><li>Strong ability to uphold organizational values, work with integrity and ethically, inspire the trust of others, and treat people with respect&nbsp;</li><li>Ensure compliance with established coding guidelines, third party reimbursement policies, regulations and accreditation guidelines.&nbsp;</li><li>Perform additional duties as requested by Supervisor or Management team.&nbsp;</li><li>Maintains current knowledge of state and federal billing requirements and regulations&nbsp;Adheres to all tend policies and procedures</li>

<div><span style="font-size: 10.5pt">Reporting to the Controller, the Staff Accountant will have several primary areas of responsibility, including general ledger, billing, payables, financial analysis, reporting, cash management, and providing financial support to operations.&nbsp;</span></div><div><br></div>

Reporting to the Controller, the Staff Accountant will have several primary areas of responsibility, including general ledger, billing, payables, financial analysis, reporting, cash management, and providing financial support to operations. 



<li>Assist with month-end close, including preparing and entering journal entries and reconciling general ledger accounts&nbsp;</li><li>Analyze and prepare variance analysis for internal monthly financial statements.</li><li>Monthly billing and collection responsibilities&nbsp;</li><li>Assist with office supply purchasing and reconciliation</li><li>Assist with accounts payable and related cash management&nbsp;</li><li>Banking and cash management </li><li>Identify, research and resolve accounting and operational issues&nbsp;</li><li>Assist with the development, implementation of, and monitoring adherence to company accounting policies and procedures&nbsp;</li><li>Document accounting policies and procedures&nbsp;</li><li>Identify opportunities for process improvement </li>

<li>Bachelor’s degree in Accounting or related field required</li><li>One to three years of previous experience in a similar role</li><li>Thorough knowledge of GAAP</li><li>Strong Microsoft Excel skills required</li><li>Excellent organizational and communication skills</li><li>Ability to work in a high-growth, start-up environment</li>

Finance & Accounting

<div><span style="font-size: 11pt">At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp; Headquartered in Nashville and New York City, we’ve opened our first dental studios in Manhattan and Brooklyn, with more studios opening in 2020.</span></div><div><br></div><div><span style="font-size: 11pt">Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.</span></div><div><br></div><div><span style="font-size: 11pt">We’re searching for a compassionate &amp; skilled Customer Support Manager who can lead our Member Experience team in ensuring the consistent delivery of a high-quality patient experience. Keeping our Tend values at heart you will oversee our customer care function to provide concierge-like support to our patients.&nbsp; Working in a collaborative &amp; engaging environment, you’ll truly impact and influence the overall Tend experience.</span></div>

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.  Headquartered in Nashville and New York City, we’ve opened our first dental studios in Manhattan and Brooklyn, with more studios opening in 2020.

Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.

We’re searching for a compassionate & skilled Customer Support Manager who can lead our Member Experience team in ensuring the consistent delivery of a high-quality patient experience. Keeping our Tend values at heart you will oversee our customer care function to provide concierge-like support to our patients.  Working in a collaborative & engaging environment, you’ll truly impact and influence the overall Tend experience.


<li>Hire, train, and manage a team of up to 25 Member Experience Specialists and Team Leads in providing support for patients</li><li>Manage employee and team performance around inbound/outbound patient communication</li><li>Guide team through difficult calls or issues, manage escalations, or handling issues that cannot be fielded by specialists or team leads&nbsp;</li><li>Prepare reports to analyze data and metrics to improve processes, ensure resources are properly allocated, and maximize efficiency and patient satisfaction</li><li>Partner with management team members to identify trends and establish team goals</li><li>Establish workflows and processes to meet KPI’s and performance <a href="http://goals.Up">goals.</a></li><li><a href="http://goals.Up">Up</a> to 50% remote WFH after the completion of training </li>

<li>Bachelor’s degree preferred&nbsp;</li><li>Demonstrated leadership skills with a minimum of 2 years experience managing a team, preferably in a call center, retail, hospitality, or sales setting</li><li>Proven success in patient/customer conversion &amp; engagement</li><li>Strong coaching and leadership skills, ability to motivate employees</li><li>Takes pride in your work and and holds yourself and team to the highest standards&nbsp;</li><li>Ability to multitask and remain calm under pressure, especially during peak hours or intense situations&nbsp;</li><li>Exceptional interpersonal, customer service, problem solving, verbal and written communication, and conflict resolution skills&nbsp;</li><li>Decisiveness and attention to detail&nbsp;</li><li>Experience with various technology platforms used in support of patient/customer care, experience with Salesforce preferred&nbsp;</li><li>Positive and proactive can-do attitude</li><li>Bilingual with English and Spanish language fluency is a plus but not required</li>

Customer Support Manager - Partial Work from Home

<div>At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp; Headquartered in Nashville and New York City, we’ve opened our first dental studios in Manhattan and Brooklyn, with more studios opening in 2020.</div><div><br></div><div>Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.</div><div><br></div><div>We’re searching for a compassionate &amp; thorough Customer Care Specialist to provide concierge-like support to our patients.&nbsp; Working in a collaborative &amp; engaging environment, you’ll truly impact and influence the overall Tend experience.  </div>

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.  Headquartered in Nashville and New York City, we’ve opened our first dental studios in Manhattan and Brooklyn, with more studios opening in 2020.

Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.

We’re searching for a compassionate & thorough Customer Care Specialist to provide concierge-like support to our patients.  Working in a collaborative & engaging environment, you’ll truly impact and influence the overall Tend experience.  


<li>Manage &amp; carefully respond to inbound patient communications, by phone, text, &amp; email.</li><li>Consistently deliver high-quality patient experience, keeping our Tend values at heart.</li><li>Communicate outbound to patients, in alignment with brand philosophy.</li><li>Identify and assess patient needs, to resolve patient issues and ensure superior patient satisfaction.</li><li>Schedule patients, using technology platforms.</li><li>Resolve patient issues &amp; concerns, with proactiveness, patience, empathy and understanding.&nbsp;&nbsp;</li><li>Maintain confidential information, treating each patient interaction with compassion and sensitivity.&nbsp;&nbsp;</li><li>Boost patient lead conversion &amp; recommend additional products &amp; services during patient interactions.</li><li>Up to 50% remote WFH after the completion of training. </li>

<li>At least 1 year of customer/patient experience - a background in a retail, hospitality, call center or healthcare setting is preferred. </li><li>Flexibility to work all shifts (including evenings and weekends). </li><li>Proven ability to provide an exceptional and personalized customer/patient experience. </li><li>Open to continuous growth and evolution of responsibilities; resilient with an ability to receive and act on feedback.</li><li>Strong computer, data entry, and typing skills; ability to work between multiple technology platforms; able to learn and utilize new technology.</li><li>Patience and strong listening skills to identity root cause to meet patient needs. </li><li>Positive and proactive can-do attitude.</li><li>Bilingual with English and Spanish language fluency is a plus.</li>

Customer Support Specialist - Partial Work from Home

Member Experience

<div>At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp; Headquartered in Nashville and New York City, we’ve opened our first dental studios in Manhattan and Brooklyn, with more studios opening in 2020.</div><div><br></div><div>Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.</div><div><br></div><div>The Payroll &amp; Credentialing Manager leads the strategic and day-to-day management of payroll, benefits and provider credentialing.  </div>

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.  Headquartered in Nashville and New York City, we’ve opened our first dental studios in Manhattan and Brooklyn, with more studios opening in 2020.

Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.

The Payroll & Credentialing Manager leads the strategic and day-to-day management of payroll, benefits and provider credentialing.  


<li>Oversee payroll operations to ensure accurate and timely processing of payroll for permanent and temporary employees including disbursements, timekeeping system, personnel changes, and documentation</li><li>Prepares and maintains accurate records and reports of payroll transactions; partner with managers to resolve any discrepancies</li><li>Prepare GL entries and accruals</li><li>Develop benefits plan with company leadership and administer benefits through payroll provider, ADP</li><li>Liaison between ADP and employees by answering questions, sharing resources, and troubleshooting technical issues, and streamlining processes</li><li>Conduct new hire background screenings to ensure hiring standards are met</li><li>Occasional travel to present during new hire training sessions regarding payroll, benefits, and expectations</li><li>Run and present cyclical and ad-hoc reports to leadership and department heads including internal payroll, headcount, turnover, credentialing etc.</li><li>Complete special projects and duties as needed</li>

<li>Experience overseeing payroll operations</li><li>2+ years experience with ADP payroll platforms </li><li>Experience with PEO employer relationships a plus</li><li>Minimum of two years of benefits administration experience</li><li>Advanced proficiency in Microsoft Excel and familiarity with Google Suite</li><li>Experience with GL</li><li>Excellent organizational and attention to detail</li><li>Strong ability to communicate and collaborate with stakeholders at all levels of the organization</li><li>Strong presentation, written and verbal communication skills</li><li>Strong analytical and problem solving skills</li>

People

<div>At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp; Headquartered in Nashville and New York City, we’ve opened our first dental studios in Manhattan and Brooklyn, with more studios opening in 2020.</div><div><br></div><div>Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.</div>

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.  Headquartered in Nashville and New York City, we’ve opened our first dental studios in Manhattan and Brooklyn, with more studios opening in 2020.

Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.


<li>Establish and evolve formal QA processes, ensuring that the team is using industry-accepted best practices.</li><li>Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met.</li><li>Act as a key point of contact for all QA aspects of releases, providing QA services and coordinating QA resources internally and externally.</li><li>Lead and mentor QA team members, as well as manage outside contract testers.</li><li>Develop and execute test cases, scripts, plans and procedures (manual and automated).</li><li>Review requirements, specifications and technical design documents to provide timely and meaningful feedback</li><li>Create detailed, comprehensive and well-structured test plans and test cases</li><li>Estimate, prioritize, plan and coordinate testing activities</li><li>Design, develop and execute automation scripts using open source tools</li><li>Identify, record, document thoroughly and track bugs</li><li>Perform thorough regression testing when bugs are resolved</li><li>Develop and apply testing processes for new and existing products to meet client needs</li><li>Work with internal teams (e.g. developers and product managers) to identify system requirements</li><li>Stay up-to-date with new testing tools and test strategies</li>

<li>BS/MS degree in Computer Science, Engineering or a related subject</li><li>Proven track record of practical, thoughtful problem-solving.</li><li>Experience working in and advocating for agile environments.</li><li>Experience working with retail, e-commerce, and POS systems a plus.</li><li>Experience working within PCI-compliant, HIPAA-compliant environments a plus.</li><li>Proven work experience in software quality assurance</li><li>Strong knowledge of software QA methodologies, tools and processes</li><li>Experience in writing clear, concise and comprehensive test plans and test cases</li><li>Hands-on experience with both white box and black box testing</li><li>Hands-on experience with automated testing tools</li><li>Solid knowledge of SQL and scripting</li><li>Experience working in an Agile/Scrum development process</li><li>Experience with performance and/or security testing is a plus</li>

New York & Nashville Hubs

Join one of NYC and Nashville’s fastest growing startups

Meet our team

Caroline Suh

Conversion Rate Optimization Manager

Chris Jadatz

Director of Product Design

Rita Razalan

Director of Growth

Benefits

Insurance & Wellness

Financial & Retirement Plans

Vacation and Time off

Open Roles

Dental Products & Direct to Consumer

Nashville Home Office

Nashville Home Office

Finance & Accounting

Nashville Home Office

Nashville Home Office

Nashville Home Office

Member Experience

Nashville Home Office

Nashville Home Office

People

Nashville Home Office

Tech & Engineering

Nashville Home Office