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Tend Careers | Join Our Team - Tend

Caroline Suh

Caroline

Conversion Rate Optimization Manager

caroline suh

Chris Jadatz

Chris

Director of Product Design

chris jadatz

Rita Razalan

Rita

Director of Growth

rita razalan

Careers at our New York and Nashville Hubs

<div>At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp; &nbsp;</div><div><br></div><div>Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.</div><div><br></div><div>We're adding an Associate Digital Product Manager to the Tend team to support the overall business by creating digital products, features and services for a best-in-class experience for our members and the Tend studio teams.</div><div>About the Role</div><div>You are the Associate Digital Product Manager on the team - in this role you will own all aspects of the digital product experience focused on getting Tend members to discover, evaluate and purchase our physical products (think toothbrushes and toothpaste) both online and offline in our studio locations.</div><div>You will also own the post-purchase experience, which entails subscription and account management, as well as the ecommerce shop’s integration with our patient portal, Smart Mouth.</div><div>Utilize data from our consumer behavior analytics platforms to rapidly hypothesize, experiment, execute and iterate to make measurable improvements on key KPIs.</div><div>Develop the product vision - and specific products that realize that vision - to create an unrivaled digital customer experience from start to finish.</div><div>Work cross-functionally with the engineering, design and CPG (consumer packaged goods) team at Tend.&nbsp;</div><div>Provide guidance, set expectations and optimize processes through consistent and constructive feedback with both the product team and our stakeholders.</div><div><br></div><div><br></div><div><br></div><div><br></div>

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.   

Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.

We're adding an Associate Digital Product Manager to the Tend team to support the overall business by creating digital products, features and services for a best-in-class experience for our members and the Tend studio teams.
About the Role
You are the Associate Digital Product Manager on the team - in this role you will own all aspects of the digital product experience focused on getting Tend members to discover, evaluate and purchase our physical products (think toothbrushes and toothpaste) both online and offline in our studio locations.
You will also own the post-purchase experience, which entails subscription and account management, as well as the ecommerce shop’s integration with our patient portal, Smart Mouth.
Utilize data from our consumer behavior analytics platforms to rapidly hypothesize, experiment, execute and iterate to make measurable improvements on key KPIs.
Develop the product vision - and specific products that realize that vision - to create an unrivaled digital customer experience from start to finish.
Work cross-functionally with the engineering, design and CPG (consumer packaged goods) team at Tend. 
Provide guidance, set expectations and optimize processes through consistent and constructive feedback with both the product team and our stakeholders.






<li>We are a fun, hardworking team at Tend. You must be collaborative, scrappy and willing to roll up your sleeves.</li><li>2+ years of product management experience.</li><li>Experience building delightful user experiences for mobile and web.</li><li>User-obsessed and relentlessly thinking about user needs.</li><li>Demonstrated problem-solving capabilities and intellectual curiosity.</li><li>Deeply analytical and well-versed in making data-backed decisions.</li><li>Ability to conduct research through various means and synthesize into meaningful results.</li>

<div>At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp; &nbsp;</div><div>&nbsp;</div><div>Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.</div><div>&nbsp;</div><div>We're adding a Business Analyst to the Tend team, to support the overall business by creating digital products, features and services for a best-in-class experience for our members and the Tend studio teams. You will be joining the team to work closely with our Product Managers and Engineers to bring new experiences to life.</div><div><br></div><div>About the Role</div><div>You are responsible for gathering technical specifications so that products can be developed. You will work closely with stakeholders, engineers, designers, and product managers to do so.</div><div>Serve as an expert amongst the product management team, engineers and stakeholders by having a deep understanding of processes, operations, and our technical system</div><div>Work with teams to deliver solutions for the most complex product challenges at Tend, including oversight of projects that span multiple teams, stakeholders, and partners.&nbsp;</div><div>Work cross-functionally with the engineering, design, and marketing team at Tend.&nbsp;</div><div><br></div><div><br></div><div><br></div><div><br></div>

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.   
 
Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.
 
We're adding a Business Analyst to the Tend team, to support the overall business by creating digital products, features and services for a best-in-class experience for our members and the Tend studio teams. You will be joining the team to work closely with our Product Managers and Engineers to bring new experiences to life.

About the Role
You are responsible for gathering technical specifications so that products can be developed. You will work closely with stakeholders, engineers, designers, and product managers to do so.
Serve as an expert amongst the product management team, engineers and stakeholders by having a deep understanding of processes, operations, and our technical system
Work with teams to deliver solutions for the most complex product challenges at Tend, including oversight of projects that span multiple teams, stakeholders, and partners. 
Work cross-functionally with the engineering, design, and marketing team at Tend. 






<li>We are a fun, hardworking team at Tend. You must be collaborative, scrappy, and willing to roll up your sleeves.</li><li>3+ years of business analyst experience in a product team.</li><li>Fluency with technical fundamentals.</li><li>Inclination to own projects and drive them forward.</li><li>Experience building delightful user experiences for mobile and web.</li><li>Detail oriented - we work in complex systems (both operationally and technically) and need someone that is thoughtful about the details.</li><li>Data-driven - be analytical to support your decision-making process and to identify new opportunities.</li><li>Well organized - we are working on a lot of things in parallel.</li><li>Process minded - a lot of the opportunities you’ll work on will require breaking down processes to build and deliver a topnotch end-user experience.</li><div><br></div>

<div><span style="font-size: 11pt">At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp; Headquartered in Nashville and New York City, we’ve will have 19 dental studios by the end of 2021 and more to come. </span></div><div><br></div><div><span style="font-size: 11pt">Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.</span></div><div><br></div><div><span style="font-size: 11pt">We’re searching for a compassionate &amp; thorough Member Experience Specialist to provide concierge-like support to our patients.&nbsp; Working in a collaborative &amp; engaging environment, you’ll truly impact and influence the overall Tend experience. </span><b style="font-size: 11pt">This role starts out at $20.00/Hour with an opportunity to earn up to an additional $2.00/Hour based on performance! </b></div><div><br></div><div><span style="font-size: 13.5pt">About the Role</span></div><div><br></div><div><span style="font-size: 11pt">-Manage &amp; carefully respond to inbound patient communications, by phone, text, &amp; email.</span></div><div><span style="font-size: 11pt">-Consistently deliver high-quality patient experience, keeping our Tend values at heart.</span></div><div><span style="font-size: 11pt">-Communicate outbound to patients, in alignment with brand philosophy.</span></div><div><span style="font-size: 11pt">-Schedule patients, using technology platforms.</span></div><div><span style="font-size: 11pt">-Resolve patient issues &amp; concerns, with proactiveness, patience, empathy and understanding.&nbsp;&nbsp;</span></div><div><span style="font-size: 11pt">-Maintain confidential information, treating each patient interaction with compassion and sensitivity.&nbsp;&nbsp;</span></div><div><span style="font-size: 11pt">-Boost patient lead conversion &amp; recommend additional products &amp; services during patient interactions.</span></div><div><br></div><div><span style="font-size: 13.5pt">About You</span></div><div><br></div><div><span style="font-size: 11pt">-At least 1 year of customer / patient experience.</span></div><div><span style="font-size: 11pt">-Proven success in patient conversion &amp; engagement.</span></div><div><span style="font-size: 11pt">-Experience with various technology platforms used in support of customer / patient care.</span></div><div><span style="font-size: 11pt">-Understanding administrative processes for the patient experience team.</span></div><div><span style="font-size: 11pt">-Positive and proactive can-do attitude.</span></div><div><span style="font-size: 11pt">-Bilingual with English and Spanish language fluency is a plus</span></div>

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.  Headquartered in Nashville and New York City, we’ve will have 19 dental studios by the end of 2021 and more to come. 

Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.

We’re searching for a compassionate & thorough Member Experience Specialist to provide concierge-like support to our patients.  Working in a collaborative & engaging environment, you’ll truly impact and influence the overall Tend experience. This role starts out at $20.00/Hour with an opportunity to earn up to an additional $2.00/Hour based on performance! 

About the Role

-Manage & carefully respond to inbound patient communications, by phone, text, & email.
-Consistently deliver high-quality patient experience, keeping our Tend values at heart.
-Communicate outbound to patients, in alignment with brand philosophy.
-Schedule patients, using technology platforms.
-Resolve patient issues & concerns, with proactiveness, patience, empathy and understanding.  
-Maintain confidential information, treating each patient interaction with compassion and sensitivity.  
-Boost patient lead conversion & recommend additional products & services during patient interactions.

About You

-At least 1 year of customer / patient experience.
-Proven success in patient conversion & engagement.
-Experience with various technology platforms used in support of customer / patient care.
-Understanding administrative processes for the patient experience team.
-Positive and proactive can-do attitude.
-Bilingual with English and Spanish language fluency is a plus


Customer Support Specialist - $20/Hour - Partial Work from Home

<div><span style="font-size: 11pt">At Tend, we’re combining top-notch care with incredible environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole - you wellness experience.</span></div><div><span style="font-size: 11pt">We are reframing dental expectations… and that’s all part of the fun!</span></div><div><span style="font-size: 11pt">We’re looking to add a Software Engineer to our team who is experienced in creating SQL databases for a variety of applications and business uses. You’ll work across teams and use cutting edge tech to solve interesting, large-scale problems. Creating at a rapid pace you’ll make a direct and lasting impact anywhere that technology powers our business.</span></div><div><br></div><div><b style="font-size: 11pt">Responsibilities:</b><span style="font-size: 11pt">Design, develop, test, deliver, and implement SQL solutions within ETL processDevelop, implement and optimize stored procedures and functions using T-SQLEnsure performance, security, and availability of databasesWrite intensive SQL queries for performance improvementsDesign, build and deploy BI solutions (e.g. reporting tools)Create both dimensional and relational data modelsUtilize stored procedures and SQL views</span></div><div><br></div><div><b style="font-size: 11pt">Qualifications &amp; Experience:</b><span style="font-size: 11pt">Experience as a Data Engineer, SQL Developer or similar roleProficient in T-SQL programmingExperience in data warehousing including dimensional modeling conceptsKnowledge of SQL queries, SQL Server Reporting Services (SSRS) and SQL Server Integration Services (SSIS)Ability to write intensive SQL queriesExcellent understanding of stored procedures and SQL viewsFamiliarity with BI technologies, preferably Looker</span></div><div><br></div>

At Tend, we’re combining top-notch care with incredible environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole - you wellness experience.
We are reframing dental expectations… and that’s all part of the fun!
We’re looking to add a Software Engineer to our team who is experienced in creating SQL databases for a variety of applications and business uses. You’ll work across teams and use cutting edge tech to solve interesting, large-scale problems. Creating at a rapid pace you’ll make a direct and lasting impact anywhere that technology powers our business.

Responsibilities:Design, develop, test, deliver, and implement SQL solutions within ETL processDevelop, implement and optimize stored procedures and functions using T-SQLEnsure performance, security, and availability of databasesWrite intensive SQL queries for performance improvementsDesign, build and deploy BI solutions (e.g. reporting tools)Create both dimensional and relational data modelsUtilize stored procedures and SQL views

Qualifications & Experience:Experience as a Data Engineer, SQL Developer or similar roleProficient in T-SQL programmingExperience in data warehousing including dimensional modeling conceptsKnowledge of SQL queries, SQL Server Reporting Services (SSRS) and SQL Server Integration Services (SSIS)Ability to write intensive SQL queriesExcellent understanding of stored procedures and SQL viewsFamiliarity with BI technologies, preferably Looker



<div>At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp; &nbsp;</div><div>&nbsp;</div><div>Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.</div><div>&nbsp;</div><div>We're adding a Digital Product Manager to the Tend team, to support the overall business by creating digital products, features and services for a best-in-class experience for our members and the Tend studio teams.</div>

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.   
 
Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.
 
We're adding a Digital Product Manager to the Tend team, to support the overall business by creating digital products, features and services for a best-in-class experience for our members and the Tend studio teams.


<li>You own part of the digital product experience for our member facing app and web experience, called Smart Mouth.</li><li>Develop the product vision - and specific products that realize that vision - to create an unrivaled digital customer experience from start to finish.</li><li>Serve as an expert for the product management team, provide direction &amp; feedback on initiatives.&nbsp;</li><li>Deliver solutions for the most complex product challenges at Tend, including oversight of projects that span multiple teams, stakeholders and partners.&nbsp;</li><li>Work cross-functionally with the engineering, design and marketing team at Tend.&nbsp;</li><li>Drive the creation, and iteration, of processes to improve the Tend team's output.</li><li>Provide guidance, set expectations and optimize processes through consistent and constructive feedback with both the product team and our stakeholders.</li>

<li>We are a fun, hardworking team at Tend. You must be collaborative, scrappy and willing to roll up your sleeves.</li><li>3+ years of product management experience.</li><li>Experience building delightful user experiences for mobile and web.</li><li>Proven track record of developing digital products that delight customers.</li><li>User-obsessed - think about user needs.</li><li>Data-driven - be analytical to support your decision-making process and to identify new opportunities.</li><li>Well organized - we are working on a lot of things in parallel.</li><li>Process minded - a lot of the opportunities you’ll work on will require thinking through the process and the outcome to the end-user experience.</li>

<li>You are the Digital Product Manager on the Growth team - in this role you own all aspects of the digital product experience focused on getting Tend members to complete intake and their appointments.</li><li>Utilize data from our consumer behavior analytics platforms to rapidly hypothesize, experiment, execute and iterate to make measurable improvements on key KPIs.</li><li>Deliver solutions for the most complex product challenges at Tend, including oversight of projects that span multiple teams, stakeholders and partners.&nbsp;</li><li>Develop the product vision - and specific products that realize that vision - to create an unrivaled digital customer experience from start to finish.</li><li>Work cross-functionally with the engineering, design and marketing team at Tend.&nbsp;</li><li>Drive the creation, and iteration, of processes to improve the Tend team's output.</li><li>Provide guidance, set expectations and optimize processes through consistent and constructive feedback with both the product team and our stakeholders.</li>

<li>We are a fun, hardworking team at Tend. You must be collaborative, scrappy and willing to roll up your sleeves.</li><li>3+ years of product management experience.</li><li>Experience building delightful user experiences for mobile and web.</li><li>User-obsessed and relentlessly thinking about user needs.</li><li>Well organized as we are working on a lot of things in parallel.</li><li>Has significant experience with A/B testing and funnel optimization.</li><li>Deeply analytical and well-versed in making data-backed decisions.</li><li>Ability to conduct research through various means and synthesize into meaningful results.</li><li>Demonstrated problem-solving capabilities and intellectual curiosity.</li>

Digital Product Manager - Growth Products

<div>At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp;&nbsp;&nbsp;</div><div><br></div><div>Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.</div><div><br></div><div>We're adding a Digital Product Manager to the Tend team, to support the overall business by creating digital products, features and services for a best-in-class experience for our members and the Tend studio teams. You will be joining the team to work closely with our Member Experience Team to reimagine our members booking journeys.</div>

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.   

Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.

We're adding a Digital Product Manager to the Tend team, to support the overall business by creating digital products, features and services for a best-in-class experience for our members and the Tend studio teams. You will be joining the team to work closely with our Member Experience Team to reimagine our members booking journeys.


<li>Own the digital product experience for our Member Experience Team, with the goal to fulfill Tend’s commitment to provide an experience that leaves members looking forward to the dentist.</li><li>Develop the product vision - and specific products that realize that vision - to create an unrivaled digital customer experience from start to finish.</li><li>Serve as an expert for the product management team, provide direction &amp; feedback on initiatives.&nbsp;</li><li>Deliver solutions for the most complex product challenges at Tend, including oversight of projects that span multiple teams, stakeholders and partners.&nbsp;</li><li>Work cross-functionally with the engineering, design and marketing team at Tend.&nbsp;</li><li>Drive the creation, and iteration, of processes to improve the Tend team's output.</li><li>Provide guidance, set expectations and optimize processes through consistent and constructive feedback with both the product team and our stakeholders.</li>

<li>We are a fun, hardworking team at Tend. You must be collaborative, scrappy and willing to roll up your sleeves.</li><li>3+ years of product management experience.</li><li>Experience building delightful user experiences for mobile and web.</li><li>Proven track record of developing digital products that delight customers.</li><li>User-obsessed - think about user needs.</li><li>Salesforce Experience is a plus!</li><li>Data-driven - be analytical to support your decision-making process and to identify new opportunities.</li><li>Well organized - we are working on a lot of things in parallel.</li><li>Process minded - a lot of the opportunities you’ll work on will require thinking through the process and the outcome to the end-user experience.</li>

<div>At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp;</div><div>&nbsp;</div><div>We're looking for an experienced Director to lead our growing Product Design function.&nbsp; The focus of this role will be setting overall design strategy for the team, leading individual designers working on patient products, internal tools, patient acquisition, and new care services.&nbsp; The director role will involve cross-functional collaboration with every team at Tend, including Creative, Marketing, Retail, Hygiene, Operations, Member Experience, and Construction.&nbsp; A successful Director of Digital Product Design will streamline communication between stakeholders during the design process, pioneer transparent design ops practices, and level-up designers on the team.</div><div>&nbsp;</div><div>Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.</div><div>&nbsp;</div><div><br></div><div>&nbsp;</div>

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience. 
 
We're looking for an experienced Director to lead our growing Product Design function.  The focus of this role will be setting overall design strategy for the team, leading individual designers working on patient products, internal tools, patient acquisition, and new care services.  The director role will involve cross-functional collaboration with every team at Tend, including Creative, Marketing, Retail, Hygiene, Operations, Member Experience, and Construction.  A successful Director of Digital Product Design will streamline communication between stakeholders during the design process, pioneer transparent design ops practices, and level-up designers on the team.
 
Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.
 

 


<li>Have&nbsp; over 7 years of design experience with at least 3 years design leadership experience..</li><li>Create a vision and design direction for your product area and create clear goals for your team.&nbsp;&nbsp;</li><li>Partner with other design, PM, and engineering counterparts to create the best possible product for our users.&nbsp;&nbsp;</li><li>Help the designers on your team to learn and grow by setting clear expectations and realistic scope, providing constructive feedback on their work and providing coaching to achieve their development and career goals.&nbsp;&nbsp;</li><li>Create an inclusive environment where everyone can be at their best.&nbsp;</li><li>Develop insights based on customer research, cultural trends and turn them into clear feature briefs and inspiring designs&nbsp;</li><li>Validate designs using a variety of customer driven methods, communicate research findings and design rationale both verbally and visually&nbsp;</li><li>Provide continuing design support to engineering crews during software development, to ensure a high-quality user experience&nbsp;</li><li>Contribute to design team efforts such as organizing and running idea sessions, producing mood-boards and vision videos, storyboarding, brainstorming, building user scenarios and developing concept sketches&nbsp;</li><li>Evangelize, mentor and teach others to reach beyond existing solutions and technologies to incorporate new ideas.&nbsp;</li><li>Pioneer design ops through design thinking methodologies, design system frameworks, and improve overall transparency.</li>

You’d be a great fit for this position if you:

<li>Have worked in a service space as well as a product (DTC/CPG) space</li><li>Have experience with design in healthcare or adjacent space</li><li>Are cool as a cucumber during global pandemics and have no problem with Zoom</li>

<div>At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp; &nbsp;</div><div>&nbsp;</div><div>Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.</div><div>&nbsp;</div><div>We're adding a Director of Digital Product Management to the Tend team, to support the overall business by leading a team of PMs to create digital products, features and services for a best-in-class experience for our members and the Tend studio teams. You will be leading the digital product management teams that work closely with our Member Experience Team, our Revenue Cycle Management team, as well as our Studio teams.</div>

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.   
 
Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.
 
We're adding a Director of Digital Product Management to the Tend team, to support the overall business by leading a team of PMs to create digital products, features and services for a best-in-class experience for our members and the Tend studio teams. You will be leading the digital product management teams that work closely with our Member Experience Team, our Revenue Cycle Management team, as well as our Studio teams.


<li>- Set the strategic direction for Tend’s internal digital products. This includes our member experience team’s tools and features, the products that our revenue cycle management teams use as well as the in-studio tools used by clinical staff.</li><li>- Manage a team of digital product managers and business analysts</li><li>- Develop the product vision - and specific products that realize that vision - to create an unrivaled digital customer experience from start to finish.</li><li>- Serve as an expert for the product management team, provide direction &amp; feedback on initiatives and coach your team to excel.</li><li>- Deliver solutions for the most complex product challenges at Tend, including oversight of projects that span multiple teams, stakeholders and partners.&nbsp;</li><li>- Work cross-functionally with the engineering, design and marketing team at Tend.&nbsp;</li><li>- Drive the creation, and iteration, of processes to improve the Tend team's output.</li><li>- Provide guidance, set expectations and optimize processes through consistent and constructive feedback with both the product team and our stakeholders.</li><li><br></li>

<li>We are a fun, hardworking team at Tend. You must be collaborative, scrappy and willing to roll up your sleeves.</li><li>6+ years of product management experience.</li><li>2+ years of managing a team.</li><li>A background in working with internal facing tools is a plus.</li><li>Proven track record of developing digital products that delight customers.</li><li>User-obsessed - think about user needs.</li><li>Data-driven - be analytical to support your decision-making process and to identify new opportunities.</li><li>Well organized - we are working on a lot of things in parallel.</li><li>Process minded - a lot of the opportunities you’ll work on will require thinking through the process and the outcome to the end-user experience.</li><div><br></div>

<div><span style="font-size: 11pt">The Director of Talent Acquisition will lead all recruiting efforts for clinical and non-clinical practice team roles by optimizing the current hiring process &amp; structure, to create a memorable &amp; high-quality candidate experience throughout the acquisition journey.  </span></div>

The Director of Talent Acquisition will lead all recruiting efforts for clinical and non-clinical practice team roles by optimizing the current hiring process & structure, to create a memorable & high-quality candidate experience throughout the acquisition journey.  


<li>Create and implement a sourcing strategy for each clinical and non-clinical practice role, aligned to the Company’s brand and strategic initiatives.</li><li>Clearly communicate the Employee Value Proposition (EVP) to attract + retain high-performing teams.</li><li>Lead and manage the talent acquisition process, including optimization of the Applicant Tracking System (ATS) and Candidate Relationship Management (CRM), to ensure engagement of passive and active candidates for current and future openings.</li><li>Establish and deliver on the hiring plan goals to accomplish the staffing model for the organization.</li><li>Establish a data driven approach to quickly identify and solve pain points with the candidate funnel or process.</li><li>Implement KPI’s and weekly metrics, using benchmarks for planning purposes, to set goals for the hiring funnel, including time to fill, number of passive/active candidates, number of interviews, number of hires, and retention measures at 30/90/120 and 6 months. &nbsp;</li><li>Hire, train and lead a team of recruiters to support a high-growth, D2C business.</li><li>Manage partnerships with external agencies &amp; vendors (ATS/CRM).</li>

<li>Our overall talent acquisition structure &amp; process to become a true center of excellence </li><li>The overall candidate experience &amp; digital recruiting journey through feedback and calibration.</li><li>Retention of top talent within the organization, with the high-quality hiring.</li>

<div><b style="font-size: 11pt">Overview:</b></div><div><span style="font-size: 11pt">Tend is looking for a Growth Marketing Analytics Manager to join the Growth Strategy group within our Marketing team. The Growth Strategy team uses data to optimize customer acquisition funnels, enable smarter business decisions, and drive innovation company-wide. This role is a unique opportunity to play a meaningful role in contributing to the rapid growth of Tend across its dental services and E-commerce businesses.</span></div><div><span style="font-size: 11pt">As a Growth Marketing Analytics Manager, you will transform data into key actionable insights that empower teams to make impactful data-driven decisions. Not only will you track performance, you will also help manage and execute the testing roadmap with the ultimate goal of driving user growth and reducing customer acquisition costs. Representative work includes optimizing our landing pages, booking flow, and E-commerce checkout flow.</span></div><div><br></div><div><b style="font-size: 11pt">You will:</b></div><div><span style="font-size: 11pt">Manage testing roadmaps across our dental services, E-commerce, and clinical recruiting parts of the business</span></div><div><span style="font-size: 11pt">Prioritize, brief in, launch, and measure results of tests</span></div><div><span style="font-size: 11pt">Collaborate with our Design Team to define asset requirements and communication/messaging strategies for tests</span></div><div><span style="font-size: 11pt">Collaborate with our Engineering Team to define feature requirements and QA tests prior to launch</span></div><div><span style="font-size: 11pt">Collaborate with Marketing Team leads responsible for paid media, email, and partnerships to identify and implement optimization opportunities</span></div><div><br></div><div><b style="font-size: 11pt">What we’re looking for:</b></div><div><span style="font-size: 11pt">A balance of analytical horsepower, creativity, and user empathy&nbsp;</span></div><div><span style="font-size: 11pt">A strategic mind that can derive insights, recommendations and action plans from qualitative market trends, consumer feedback and large data sets</span></div><div><span style="font-size: 11pt">A relentless drive to get to the bottom of problems (i.e. site performance bugs, negative performance trends)</span></div><div><span style="font-size: 11pt">Excellent organizational and project management skills</span></div><div><span style="font-size: 11pt">Someone who can thrive in a fast-paced environment and take direction from multiple people</span></div><div><span style="font-size: 11pt">Someone who proactively stays ahead of the curve on new strategies, advertising channels, and conversion rate optimization techniques</span>&nbsp;</div><div><br></div><div><b style="font-size: 11pt">At a minimum, you have…</b></div><div><span style="font-size: 11pt">Bachelor's degree in a technical discipline or equivalent experience</span></div><div><span style="font-size: 11pt">1-2 years of experience in a marketing or product roleHighly analytical with strong proficiency in Excel/Google Sheets and BI tools like Looker</span></div><div><span style="font-size: 11pt">Proficiency in marketing platforms and tools like: Google Analytics, Google Ads Manager, Facebook Business Manager, Google Tag Manager, etc.</span></div><div><span style="font-size: 11pt">Experience working at an early-stage startup a plusExperience working at a health tech and/or E-commerce organization a plus</span></div><div><span style="font-size: 11pt">Experience working with product and engineering teams a plus</span></div>

Overview:
Tend is looking for a Growth Marketing Analytics Manager to join the Growth Strategy group within our Marketing team. The Growth Strategy team uses data to optimize customer acquisition funnels, enable smarter business decisions, and drive innovation company-wide. This role is a unique opportunity to play a meaningful role in contributing to the rapid growth of Tend across its dental services and E-commerce businesses.
As a Growth Marketing Analytics Manager, you will transform data into key actionable insights that empower teams to make impactful data-driven decisions. Not only will you track performance, you will also help manage and execute the testing roadmap with the ultimate goal of driving user growth and reducing customer acquisition costs. Representative work includes optimizing our landing pages, booking flow, and E-commerce checkout flow.

You will:
Manage testing roadmaps across our dental services, E-commerce, and clinical recruiting parts of the business
Prioritize, brief in, launch, and measure results of tests
Collaborate with our Design Team to define asset requirements and communication/messaging strategies for tests
Collaborate with our Engineering Team to define feature requirements and QA tests prior to launch
Collaborate with Marketing Team leads responsible for paid media, email, and partnerships to identify and implement optimization opportunities

What we’re looking for:
A balance of analytical horsepower, creativity, and user empathy 
A strategic mind that can derive insights, recommendations and action plans from qualitative market trends, consumer feedback and large data sets
A relentless drive to get to the bottom of problems (i.e. site performance bugs, negative performance trends)
Excellent organizational and project management skills
Someone who can thrive in a fast-paced environment and take direction from multiple people
Someone who proactively stays ahead of the curve on new strategies, advertising channels, and conversion rate optimization techniques 

At a minimum, you have…
Bachelor's degree in a technical discipline or equivalent experience
1-2 years of experience in a marketing or product roleHighly analytical with strong proficiency in Excel/Google Sheets and BI tools like Looker
Proficiency in marketing platforms and tools like: Google Analytics, Google Ads Manager, Facebook Business Manager, Google Tag Manager, etc.
Experience working at an early-stage startup a plusExperience working at a health tech and/or E-commerce organization a plus
Experience working with product and engineering teams a plus


<div><span style="font-size: 11pt">The Paid Social Media Manager will work closely with Senior Manager, Digital Channels and the Director of Growth, to strategize, execute &amp; optimize paid media campaigns across multiple paid social channels to launch Tend into new markets, maintain best-in-class paid social in existing markets, and use a test &amp; learn strategy to bring new creative ideas to market.</span></div><div><br></div><div><span style="font-size: 11pt">This role is based in NYC and will report directly to Senior Manager, Digital Channels.&nbsp;</span></div>

The Paid Social Media Manager will work closely with Senior Manager, Digital Channels and the Director of Growth, to strategize, execute & optimize paid media campaigns across multiple paid social channels to launch Tend into new markets, maintain best-in-class paid social in existing markets, and use a test & learn strategy to bring new creative ideas to market.

This role is based in NYC and will report directly to Senior Manager, Digital Channels. 


<li>Manage the paid social planning &amp; execution for evergreen campaigns including Facebook, TikTok, Pinterest and others. This includes monthly channel allocation, optimization, and creative iteration across all lines of business.</li><li>Utilize a test and learn roadmap in partnership with the creative team to constantly iterate on best performing creative, setting up A/B test to optimize creative and audiences.</li><li>Work with Senior Digital Channels Manager, Marketing, Operations and Design to plan and execute new market launches and one-off campaigns, including promotions and lead generation campaigns.</li><li>Lead and manage daily media optimizations across all lines of business.</li><li>Manage monthly and quarterly budgets as well as monthly reporting across paid social channels.</li><li>Apply learnings from test &amp; learn roadmap and monthly reports and share learnings across the organization.</li><li>Leverage data-driven insights to inform planning and optimization for future media and ongoing content strategies</li>

<li>A deep understanding of the paid social landscape and ability to manage multiple platforms, drive a test and learn initiative, and action against learnings&nbsp;</li><li>A drive to continually test new creatives, audiences and channels to drive growth and efficiencies&nbsp;</li><li>Detail oriented, organized, and ability to prioritize in fast-paced, hyper-growth company&nbsp;</li><li>Someone who can thrive in a fast-paced environment and take direction from multiple people</li><li>Someone who proactively stays ahead of the curve on new strategies and paid social channels&nbsp;</li>

<li>Bachelor's degree or appropriate experience</li><li>1-2 years of experience in a paid social platform</li><li>Proficiency in marketing platforms Facebook Business Manager. </li><li>Nice to have:&nbsp; TikTok Ads Manager, Twitter, Pinterest, LinkedIn, etc.&nbsp;</li><li>Use data to think strategically &amp; make recommendations that can drive measurable results</li><li>Analytical individual with strong proficiency in analyzing performance data&nbsp;</li><li>Experience in DTC and lower-funnel performance paid social is a plus&nbsp;</li>

<div><span style="font-size: 11pt">At Tend, we’re combining top-notch care with incredible environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.</span></div><div><span style="font-size: 11pt">We are reframing dental expectations… and that’s all part of the fun!</span></div><div><span style="font-size: 11pt">As a Junior Software Engineer, you’ll work with your team and use cutting edge tech to solve interesting, large-scale problems. Creating at a rapid pace you’ll make a direct and lasting impact anywhere that technology powers our business.&nbsp;</span></div>

At Tend, we’re combining top-notch care with incredible environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.
We are reframing dental expectations… and that’s all part of the fun!
As a Junior Software Engineer, you’ll work with your team and use cutting edge tech to solve interesting, large-scale problems. Creating at a rapid pace you’ll make a direct and lasting impact anywhere that technology powers our business. 


<li>Build and launch successful and enriching products to positively influence the patient journey &amp; experience through our platforms</li><li>Deliver on the product-driven goals for both internal and external teams, ensuring our core engineering values remain a priority</li><li>Write and debug code, troubleshoot software issues.&nbsp;</li><li>Work collaboratively across the SDLC within an agile environment</li><li>Participate in code reviews</li><li>Continually improve coding &amp; problem solving skill, in order to deliver innovative solutions</li><li>Move quickly and intelligently - seeing technical debt as your nemesis</li>

<li><b>If you don’t think you meet all of the criteria below, but are still interested in the job, please apply!</b></li><li>Fullstack, backend, or frontend engineer with experience working on cloud-based systems</li><li>Background working within large-scale decoupled, service-oriented systems</li><li>Experience working with one or more of the following: <a href="http://React.js" class="postings-link">React.js</a>, <a href="http://Next.js" class="postings-link">Next.js</a>, Python, Django, PostgreSQL, AWS lambda, Serverless Framework</li><li>Cloud-based environments like AWS and GCP</li><li>Experience working with APIs / in an API-driven environment</li><li>Use of automation and CI/CD concepts to rapidly deliver, measure, and iterate on products and features</li><li>Experience with testing systems and concepts like test-driven development</li>

<li>Within PCI-compliant, HIPAA-compliant environments</li><li>Working with health or dental insurance</li><li>As an active member of the open-source and the local tech community</li>

It would be nice if you also have this expereince:

<div><span style="font-size: 11pt">At Tend, we’re combining top-notch care with incredible environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.</span></div><div><span style="font-size: 11pt">We are reframing dental expectations… and that’s all part of the fun!</span></div><div><span style="font-size: 11pt">As a Lead Software Engineer, you’ll work closely with stakeholders &amp; management to define software requirements and implement solutions– using cutting edge tech to solve interesting, large-scale problems. Creating at a rapid pace you’ll make a direct and lasting impact anywhere that technology powers our business.&nbsp;</span></div>

At Tend, we’re combining top-notch care with incredible environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.
We are reframing dental expectations… and that’s all part of the fun!
As a Lead Software Engineer, you’ll work closely with stakeholders & management to define software requirements and implement solutions– using cutting edge tech to solve interesting, large-scale problems. Creating at a rapid pace you’ll make a direct and lasting impact anywhere that technology powers our business. 


<li>Build and launch successful and enriching products to positively influence the patient journey &amp; experience through our platforms</li><li>Manage, facilitate, delegate to&nbsp; and unblock engineering team members</li><li>Deliver on the product-driven goals for both internal and external teams, ensuring our core engineering values remain a priority</li><li>Advocate for the inclusion of modern technologies and trends when it makes sense&nbsp;</li><li>Work collaboratively across the SDLC within an agile environment</li><li>Provide technical guidance and help mentor engineering, QA, operations, and product staff&nbsp;</li><li>Help define, document, evolve and evangelize high engineering standards and best practices across multiple areas</li><li>Move quickly and intelligently - seeing technical debt as your nemesis</li>

<li><b>If you don’t think you meet all of the criteria below, but are still interested in the job, please apply!</b></li><li>Fullstack, backend, or frontend engineer with extensive experience working on high-traffic systems</li><li>Background working within large-scale decoupled, service-oriented systems</li><li>Experience working with one or more of the following: <a href="http://React.js" class="postings-link">React.js</a>, <a href="http://Next.js" class="postings-link">Next.js</a>, Python, Django, PostgreSQL, AWS lambda, Serverless Framework</li><li>Cloud-based environments like AWS and GCP</li><li>Advanced experience working with APIs / in an API-driven environment</li><li>Use of automation and CI/CD concepts to rapidly deliver, measure, and iterate on products and features</li><li>Experience with testing systems and concepts like test-driven development</li>

It would be nice if you also have this experience:

<div>As a Conversion Rate Optimization (CRO) Manager, you will help manage and execute the testing roadmap with the ultimate goal of driving user growth and reducing customer acquisition costs. Representative work includes optimizing our landing pages, booking flow, and ecommerce checkout flow.</div><div><br></div><div>As a part of the growth strategy team, you will work closely with senior members of the Tend team on brand value proposition, product positioning, landing pages, personalization and overall content structure optimization. This role is a unique opportunity to play a meaningful role in contributing to the rapid growth of Tend across its dental services and ecommerce businesses.</div><div><br></div><div>This role is based in NYC and will report directly to the Senior Manager of CRO.</div>

As a Conversion Rate Optimization (CRO) Manager, you will help manage and execute the testing roadmap with the ultimate goal of driving user growth and reducing customer acquisition costs. Representative work includes optimizing our landing pages, booking flow, and ecommerce checkout flow.

As a part of the growth strategy team, you will work closely with senior members of the Tend team on brand value proposition, product positioning, landing pages, personalization and overall content structure optimization. This role is a unique opportunity to play a meaningful role in contributing to the rapid growth of Tend across its dental services and ecommerce businesses.

This role is based in NYC and will report directly to the Senior Manager of CRO.


<li>Manage testing roadmaps across our dental services, ecommerce, and clinical recruiting parts of the business.</li><li>Prioritize, brief in, launch, and measure results of tests.</li><li>Collaborate with our Design Team to define asset requirements and communication/messaging strategies for tests</li><li>Collaborate with our Engineering Team to define feature requirements and QA tests prior to launch</li><li>Collaborate with Marketing Team leads responsible for paid media, email, and partnerships to identify and implement optimization opportunities</li>

<li>A balance of analytical horsepower, creativity, and user empathy&nbsp;</li><li>A strategic mind that can derive insights, recommendations and action plans from qualitative market trends, consumer feedback and large data sets</li><li>A relentless drive to get to the bottom of problems (i.e. site performance bugs, negative performance trends)</li><li>Excellent organizational and project management skills</li><li>Someone who can thrive in a fast-paced environment and take direction from multiple people</li><li>Someone who proactively stays ahead of the curve on new strategies, advertising channels, and conversion rate optimization techniques</li>

<li>Bachelor's degree in a technical discipline or equivalent experience</li><li>1-2 years of experience in a marketing or product role</li><li>Highly analytical with strong proficiency in Excel/Google Sheets and BI tools like Looker</li><li>Proficiency in marketing platforms and tools like: Google Analytics, Google Ads Manager, Facebook Business Manager, Google Tag Manager, etc.</li><li>Experience working at an early-stage startup a plus</li><li>Experience working at a health tech and/or ecommerce organization a plus</li><li>Experience working with product and engineering teams a plus</li>

<div><span style="font-size: 10.5pt">At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp;&nbsp;&nbsp;</span>&nbsp;</div><div><br></div><div><span style="font-size: 10.5pt">Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.</span>&nbsp;</div><div><br></div><div><span style="font-size: 10.5pt">The Healthcare Recruiter will support Tend’s continued growth by recruiting dentists and specialists across our studios in multiple markets. Utilizing your skills in process improvement, collaboration, communication, strategic thinking, and empathy you will ensure an excellent full-cycle recruiting experience for our candidates and hiring managers.&nbsp;</span></div>

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.    

Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to. 

The Healthcare Recruiter will support Tend’s continued growth by recruiting dentists and specialists across our studios in multiple markets. Utilizing your skills in process improvement, collaboration, communication, strategic thinking, and empathy you will ensure an excellent full-cycle recruiting experience for our candidates and hiring managers. 


<li>Manage the full life-cycle recruiting for assigned roles while delivering an exceptional candidate experience and serving as an ambassador for Tend</li><li>Ensure a robust pipeline of active and passive candidates in all markets and establish networking relationships with a diverse pool of candidates&nbsp;</li><li>Leverage various tools including LinkedIn Recruiter, job postings, and social media to source candidates</li><li>Conduct thorough interviews to assess candidate qualifications, interests, and fit for Tend</li><li>Schedule interviews and ensure candidates move through the pipeline in a timely manner</li><li>Maintain accurate documentation of all candidates in the pipeline and provide recruitment reports to hiring managers</li><li>Travel to conduct business meetings with hiring managers and candidates in different markets&nbsp;</li>

<li>3-5 years of recruiting experience within a healthcare, retail, startup or agency setting</li><li>Experience directly recruiting providers a plus</li><li>Demonstrated ability to develop strong relationships with hiring managers in the field</li><li>Experience sourcing passive candidates including the ability to develop boolean strings and create effective outreach messages to engage candidates&nbsp;&nbsp;</li><li>Experience working in a startup or hyper-growth environment preferred&nbsp;</li><li>Knowledge of various recruiting tools to identify and connect with candidates</li>

<div>No experience needed!</div><div>&nbsp;</div><div>Interested in learning about career in Revenue Cycle? Haven't worked in this type of field before, no problem! We'd love to train you!</div><div>&nbsp;</div><div>We're seeking a talented and driven individual to join our team that will support the overall revenue process through the management &amp; coordination of billing and reconciliation. Responsibilities include identifying patient reimbursement issues, ensuring that claims, denials, and appeals are efficiently processed, and resolving billing-related issues.</div><div><br></div><div><u><b>About this Role:</b></u></div><div><br></div><div>Post cash daily</div><div>Work outstanding A/R thoroughly.</div><div>Ensure the accurate information is entered on patient ledger.</div><div>Billing of claims</div><div>Consistently deliver high-quality patient experience, keeping our Tend values at heart.</div><div>Maintain confidential information within HIPPA guidelines Up to 50% remote WFH after the completion of training</div><div>Performs other duties as assigned.</div><div><br></div><div><u><b>About You:</b></u></div><div><br></div><div>-High School Diploma required</div><div>-Dependable &amp; organized, with a positive attitude.&nbsp;</div><div>-Is people oriented and enjoys interacting with others&nbsp; Is autonomous and independent and enjoys working with little direction&nbsp;</div><div>-Resolve insurance accounts analyzing and reviewing for payment resolution</div><div>-Meet or exceed all goals set by Revenue Cycle Director and Team Captain</div><div>-Strong ability to uphold organizational values, work with integrity and ethically, inspire the trust of others, and treat people with respect&nbsp;</div><div>-Adheres to all tend policies and procedures</div><div>-Open to continuous growth and evolution of responsibilities; resilient with an ability to receive and act on feedback.</div><div>-Strong computer, data entry, and typing skills; ability to work between multiple technology platforms; able to learn and utilize new technology.</div><div>-Patience and strong listening skills to identity root cause to meet organization needs.</div><div>-Positive and proactive can-do attitude.</div><div>-Adheres to all Tend policies and procedures</div>

No experience needed!
 
Interested in learning about career in Revenue Cycle? Haven't worked in this type of field before, no problem! We'd love to train you!
 
We're seeking a talented and driven individual to join our team that will support the overall revenue process through the management & coordination of billing and reconciliation. Responsibilities include identifying patient reimbursement issues, ensuring that claims, denials, and appeals are efficiently processed, and resolving billing-related issues.

About this Role:

Post cash daily
Work outstanding A/R thoroughly.
Ensure the accurate information is entered on patient ledger.
Billing of claims
Consistently deliver high-quality patient experience, keeping our Tend values at heart.
Maintain confidential information within HIPPA guidelines Up to 50% remote WFH after the completion of training
Performs other duties as assigned.

About You:

-High School Diploma required
-Dependable & organized, with a positive attitude. 
-Is people oriented and enjoys interacting with others  Is autonomous and independent and enjoys working with little direction 
-Resolve insurance accounts analyzing and reviewing for payment resolution
-Meet or exceed all goals set by Revenue Cycle Director and Team Captain
-Strong ability to uphold organizational values, work with integrity and ethically, inspire the trust of others, and treat people with respect 
-Adheres to all tend policies and procedures
-Open to continuous growth and evolution of responsibilities; resilient with an ability to receive and act on feedback.
-Strong computer, data entry, and typing skills; ability to work between multiple technology platforms; able to learn and utilize new technology.
-Patience and strong listening skills to identity root cause to meet organization needs.
-Positive and proactive can-do attitude.
-Adheres to all Tend policies and procedures


Member Account Representative (RCM) #1018

<div>At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp;</div><div><br></div><div>We're looking for a highly skilled Senior Product Designer to support our growing digital product as an independent contributor. We have a ton of exciting projects and we need your help!&nbsp; In this role, you’ll deliver full spec, beautiful, functional design that meets product requirements, stakeholder feedback, and engineering capability.&nbsp;</div><div><br></div><div>Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.</div>

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience. 

We're looking for a highly skilled Senior Product Designer to support our growing digital product as an independent contributor. We have a ton of exciting projects and we need your help!  In this role, you’ll deliver full spec, beautiful, functional design that meets product requirements, stakeholder feedback, and engineering capability. 

Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.


<li>Have <b>2 years of eCommerce or Subscription design experience</b>, minimum.</li><li>Can identify user needs and wants through user research and insights</li><li>Fluent in Visual Design, Interaction Design, Application Design, and, of course, UX</li><li>Have experience with mobile native, desktop web, and mobile web design viewsAre just as concerned with what the product does with how it looks</li><li>Can seamlessly transition between large app-scale product work and incremental updates to external marketing pages</li><li>Can explain design choices to stakeholders and iterate quickly based on feedbackHave shipped and supported a product, page, app, etc.</li>

 You’ll be a great fit for this position if you

<li>Have experience with design in healthcare or adjacent space</li><li>Have experience with design in DTC / CPG</li><li>Can do some/any/a lot of front-end work</li><li>Are cool as a cucumber during global pandemics and have no problem with Zoom </li>

<li>Design has a real voice in our company and we see good design as key to our success.</li><li>We recently won a Red Dot Design Award and we’re super psyched about it.&nbsp;</li><li>We value end-to-end seamless experience: the patient has to feel great from booking to filling to chilling at home afterward.</li><li>We’re a very small team doing a lot. Tight feedback loops and open communication keeps things running.</li><li>We depend on honest, experienced individuals expressing their point of view to keep the bar high.</li>

<div>A security analyst is&nbsp;</div><div><br></div><div><b>General Security Job Responsibilities:</b></div><div>Assist in Developing systems and processes for security</div><div>Protects systems by continuously reviewing and auditing security controls/tools</div><div>Conducting security assessments through vulnerability testing and risk analysis.&nbsp;</div><div>Recognizes problems by identifying abnormalities; validating and reporting violations.</div><div>Implements security improvements</div><div>Determines security violations and inefficiencies by conducting periodic audits.</div><div>Upgrades the system by implementing and maintaining security controls.</div><div>Keeps users informed by preparing performance reports; communicating system status.</div><div>Knowledge of current security risks and protocols</div><div>Willingness to work on-call in the event of a security breach or other emergency</div><div>Maintains quality service by following organization <a href="http://standards.Maintains" class="postings-link">s</a>tandards.</div><div>Maintains technical knowledge by attending educational webinars and workshops; reviewing <a href="http://publications.Contributes" class="postings-link">p</a>ublications.</div><div>Contributes to team effort by accomplishing related results as <a href="http://needed.Safeguards" class="postings-link">n</a>eeded.</div><div>Safeguards information system assets by identifying and solving potential and actual security problems.</div><div>Assist with HIPAA Security and Privacy Compliance</div><div>Other information security tasks as needed</div>

A security analyst is 

General Security Job Responsibilities:
Assist in Developing systems and processes for security
Protects systems by continuously reviewing and auditing security controls/tools
Conducting security assessments through vulnerability testing and risk analysis. 
Recognizes problems by identifying abnormalities; validating and reporting violations.
Implements security improvements
Determines security violations and inefficiencies by conducting periodic audits.
Upgrades the system by implementing and maintaining security controls.
Keeps users informed by preparing performance reports; communicating system status.
Knowledge of current security risks and protocols
Willingness to work on-call in the event of a security breach or other emergency
Maintains quality service by following organization standards.
Maintains technical knowledge by attending educational webinars and workshops; reviewing publications.
Contributes to team effort by accomplishing related results as needed.
Safeguards information system assets by identifying and solving potential and actual security problems.
Assist with HIPAA Security and Privacy Compliance
Other information security tasks as needed


<li>Bachelor degree in related field</li><li>5+ years of prior relevant experience</li><li>Advanced certifications such as CISA, CEH, SANS GIAC/GCED/GCIA/GCIH&nbsp;</li><li>Experience auditing TCP/IP, common networking ports and protocols, traffic flow, system settings.</li><li>Hands-on experience using Virus Total</li><li>Experience using email analyzers</li><li>Experience Hardening Endpoints/Networks/Systems</li><li>Experience administrating vulnerability scanning solutions (Nessus or Rapid7 preferred)</li><li>Proficiency working with Anti-Virus, EDR monitoring</li><li>Proficiency with HIPAA audits</li><li>Knowledge of Privileged Access Management (CyberArk or Thycotic preferred)</li><div><br></div>

<div>A security engineer is&nbsp;<b style="font-size: small">responsible for securing and maintaining the security of Tend's systems and network to prevent unauthorized access and avoid data breaches</b><span style="font-size: small">.&nbsp;</span></div><div><br></div><div><b>General Security Job Responsibilities:</b></div><div>Safeguards information system assets by identifying and solving potential and actual security <a href="http://problems.Protects" class="postings-link">problems.Protects</a> systems by defining access privileges, control structures, and <a href="http://resources.Recognizes" class="postings-link">resources.Recognizes</a> problems by identifying abnormalities; reporting <a href="http://violations.Implements" class="postings-link">violations.Implements</a> security improvements by assessing current situation; evaluating trends; anticipating <a href="http://requirements.Determines" class="postings-link">requirements.Determines</a> security violations and inefficiencies by conducting periodic <a href="http://audits.Upgrades" class="postings-link">audits.Upgrades</a> the system by implementing and maintaining security <a href="http://controls.Keeps" class="postings-link">controls.Keeps</a> users informed by preparing performance reports; communicating system <a href="http://status.Knowledge" class="postings-link">status.Knowledge</a> of current security risks and protocolsWillingness to work on-call in the event of a security breach or other emergencyMaintains quality service by following organization <a href="http://standards.Maintains" class="postings-link">standards.Maintains</a> technical knowledge by attending educational webinars and workshops; reviewing <a href="http://publications.Contributes" class="postings-link">publications.Contributes</a> to team effort by accomplishing related results as <a href="http://needed.Assist" class="postings-link">needed.Assist</a> with HIPAA Security and Privacy ComplianceOther information security tasks as needed</div>

A security engineer is responsible for securing and maintaining the security of Tend's systems and network to prevent unauthorized access and avoid data breaches. 

General Security Job Responsibilities:
Safeguards information system assets by identifying and solving potential and actual security problems.Protects systems by defining access privileges, control structures, and resources.Recognizes problems by identifying abnormalities; reporting violations.Implements security improvements by assessing current situation; evaluating trends; anticipating requirements.Determines security violations and inefficiencies by conducting periodic audits.Upgrades the system by implementing and maintaining security controls.Keeps users informed by preparing performance reports; communicating system status.Knowledge of current security risks and protocolsWillingness to work on-call in the event of a security breach or other emergencyMaintains quality service by following organization standards.Maintains technical knowledge by attending educational webinars and workshops; reviewing publications.Contributes to team effort by accomplishing related results as needed.Assist with HIPAA Security and Privacy ComplianceOther information security tasks as needed


<li>Bachelor degree in related field</li><li>6+ years of prior relevant experience</li><li>Advanced certifications such as SANS GIAC/GCED/GCIA/GCIH, CISSP or CASP and/or SIEM-specific training and certification</li><li>Advanced understanding of TCP/IP, common networking ports and protocols, traffic flow, system administration, OSI model, defense-in-depth and common security elements.</li><li>Hands-on experience analyzing high volumes of logs, network data (e.g. Netflow, FPC), and other attack artifacts in support of incident investigations</li><li>Hands-on experience using Virus Total</li><li>Experience using email analyzers</li><li>Experience Hardening Networks/Systems</li><li>Experience with vulnerability scanning solutions</li><li>Proficiency with any of the following: Anti-Virus, HIPS, IDS/IPS, Full Packet Capture, Host-Based Forensics, Network Forensics, and RSA Security</li><li>Proficiency with EDR or MDR solutions</li><li>Knowledge of Privileged Access Management</li><li>In-depth knowledge of architecture, engineering, and operations of at least one enterprise SIEM platform</li><li>Experience developing and deploying signatures (e.g. YARA, Snort, Suricata, HIPS)</li>

<div>At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp;</div><div>&nbsp;</div><div>We're looking for a highly skilled Senior Product Designer to support our growing digital product as an independent contributor. We have a ton of exciting projects and we need your help! This role will focus on the design of Tend’s growth products, including new member booking, care services, referrals, and payments. You’ll deliver full spec, beautiful, functional design that meets product requirements, stakeholder feedback, and engineering capability.&nbsp;</div><div>&nbsp;</div><div>Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.</div><div>&nbsp;</div><div><br></div>

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience. 
 
We're looking for a highly skilled Senior Product Designer to support our growing digital product as an independent contributor. We have a ton of exciting projects and we need your help! This role will focus on the design of Tend’s growth products, including new member booking, care services, referrals, and payments. You’ll deliver full spec, beautiful, functional design that meets product requirements, stakeholder feedback, and engineering capability. 
 
Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.
 



<li>Have&nbsp; 4-6 years of digital product design experience&nbsp;</li><li>Can identify user needs and wants through user research and insights.</li><li>Fluent in Visual Design, Interaction Design, Application Design, and, of course, UX</li><li>Have experience with mobile native, desktop web, and mobile web design views</li><li>Are just as concerned with what the product does with how it looks.</li><li>Can seamlessly transition between large app-scale product work and incremental updates to external marketing pages</li><li>Able to create test-driven design options</li><li>Can explain design choices to stakeholders and iterate quickly based on feedback</li><li>Have shipped and supported a product, page, app, etc.</li>

You’ll be a great fit for this position if you:

<li>Have worked in a service space as well as a product (DTC/CPG) space</li><li>Have experience with design in healthcare or adjacent space</li><li>Can do some/any/a lot of front-end work</li><li>Are cool as a cucumber during global pandemics and have no problem with Zoom</li>

Senior Product Designer - Growth Products

<div>At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp;</div><div>&nbsp;</div><div>We're looking for a highly skilled Senior Product Designer to support our growing internal team products as an independent contributor.&nbsp; The focus of this role will be unlocking opportunities for our member experience, revenue, hygiene/care provider and operations teams.&nbsp; You’ll deliver full spec, concise yet functional design that meets product requirements, stakeholder feedback, and engineering capability.&nbsp;</div><div>&nbsp;</div><div>Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.</div><div>&nbsp;</div><div><br></div>

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience. 
 
We're looking for a highly skilled Senior Product Designer to support our growing internal team products as an independent contributor.  The focus of this role will be unlocking opportunities for our member experience, revenue, hygiene/care provider and operations teams.  You’ll deliver full spec, concise yet functional design that meets product requirements, stakeholder feedback, and engineering capability. 
 
Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.
 



<li>​​Have&nbsp; 4-6 years of design experience with at least 2 years mobile experience, minimum.</li><li>Can identify user needs and wants through user research and insights.</li><li>Fluent in modern UX, Interaction Design, Application Design, and visual design.</li><li>Have experience with designing on complex enterprise platforms like Salesforce.</li><li>Are just as concerned with what the product does with how it looks.</li><li>Can seamlessly transition between large app-scale product work and small design updates that test and perfect our platforms</li><li>Can explain design choices to stakeholders and iterate quickly based on feedback</li><li>Have shipped and supported features on a complex multi-role enterprise platform.</li>

 You’ll be a great fit for this position if you:

<div><span style="font-size: 11pt">The Sr. Manager of Talent Acquisition will lead recruiting efforts for clinical practice team roles by optimizing the current hiring process &amp; structure, to create a memorable &amp; high-quality candidate experience throughout the acquisition journey.  </span></div>

The Sr. Manager of Talent Acquisition will lead recruiting efforts for clinical practice team roles by optimizing the current hiring process & structure, to create a memorable & high-quality candidate experience throughout the acquisition journey.  


<li>Create and implement a sourcing strategy for each clinical and non-clinical practice role, aligned to the Company’s brand and strategic initiatives.</li><li>Clearly communicate the Employee Value Proposition (EVP) to attract + retain high-performing teams.</li><li>Lead and manage the talent acquisition process, including optimization of the Applicant Tracking System (ATS) and Candidate Relationship Management (CRM), to ensure engagement of passive and active candidates for current and future openings.</li><li>Establish and deliver on the hiring plan goals to accomplish the staffing model for the organization.</li><li>Establish a data driven approach to quickly identify and solve pain points with the candidate funnel or process.</li><li>Implement KPI’s and weekly metrics, using benchmarks for planning purposes, to set goals for the hiring funnel, including time to fill, number of passive/active candidates, number of interviews, number of hires, and retention measures at 30/90/120 and 6 months. &nbsp;</li><li>Hire, train and lead a team of recruiters to support a high-growth, D2C business.</li><div><br></div>

<div><span style="font-size: 10.5pt">At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp;&nbsp;&nbsp;</span>&nbsp;</div><div><br></div><div><span style="font-size: 10.5pt">Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.</span>&nbsp;</div><div><br></div><div><span style="font-size: 10.5pt">The Talent Acquisition Specialist - Field Recruitment will support Tend’s continued growth by recruiting diverse talent for our clinical and operations positions across our studios. Utilizing your skills in process improvement, collaboration, communication, strategic thinking, and empathy you will ensure an excellent full-cycle recruiting experience for our candidates and hiring managers.&nbsp;</span></div>

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.    

Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to. 

The Talent Acquisition Specialist - Field Recruitment will support Tend’s continued growth by recruiting diverse talent for our clinical and operations positions across our studios. Utilizing your skills in process improvement, collaboration, communication, strategic thinking, and empathy you will ensure an excellent full-cycle recruiting experience for our candidates and hiring managers. 


<li>Manage the full life-cycle recruiting for assigned roles while delivering an exceptional candidate experience and serving as an ambassador for Tend</li><li>Guide and assist Hiring Managers with regard to recruiting process, policies, and procedures</li><li>Create and implement sourcing strategies for open positions</li><li>Ensure a robust pipeline of active and passive candidates in all markets and establish networking relationships with a diverse pool of candidates&nbsp;</li><li>Leverage various tools including LinkedIn Recruiter, job postings, and social media to source candidates for high need/hard to fill positions&nbsp;</li><li>Conduct thorough interviews to assess candidate qualifications, interests, and fit for Tend</li><li>Schedule interviews and ensure candidates move through the pipeline in a timely manner</li><li>Utilize recruiting metrics and market research to define sourcing strategy and consult with Hiring Managers on relevant trends&nbsp;</li><li>Maintain accurate documentation of all candidates in the pipeline and provide recruitment reports to hiring managers</li><li>Support team on strategic projects and initiatives&nbsp;</li><li>Potential travel to conduct business meetings with hiring managers and candidates in different markets&nbsp;</li>

<li>2+ years of relevant experience within a healthcare or retail setting </li><li>Experience recruiting and building pipelines with candidates from diverse backgrounds&nbsp;</li><li>Demonstrated ability to develop strong relationships with hiring managers across business functions&nbsp;</li><li>Experience sourcing passive candidates including the ability to develop boolean strings and create effective outreach messages to engage candidates&nbsp;&nbsp;</li><li>Experience working with exempt and nonexempt employees across various business functions and experience levels&nbsp;</li><li>Experience working in a startup or hyper-growth environment preferred&nbsp;</li><li>Strategically minded and excited to influence the culture of Talent Acquisition at Tend&nbsp;</li><li>Knowledge of various recruiting tools to identify and connect with candidates</li><li>Experience managing pipeline using an Applicant Tracking System</li><li>Data-driven and aware of recruiting trends, technology, and strategies</li><li>Exceptional organization, attention to detail, and communication skills&nbsp;</li><li>Ability to take initiative and deliver results within a fast-paced environment&nbsp;</li><li>Flexible and comfortable with ambiguity&nbsp;</li><li>Ability to prioritize and handle multiple tasks simultaneously&nbsp;</li><li>Experience recruiting tech team members, preferred</li>

Talent Acquisition Partner - Technology Recruiter

<div><span style="font-size: 11pt">At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp;&nbsp;</span></div><div><br></div><div><span style="font-size: 11pt">Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.</span></div><div><br></div><div><span style="font-size: 11pt">We are seeking a Talent Specialist to join our HR team and manage the main stage of our hiring process.&nbsp;</span></div><div><br></div><div><span style="font-size: 11pt">As a Talent Sourcer, you will be responsible for posting positions on all sourcing sites, to utilize different channels to search for potential candidates, reach passive candidates and build talent pipelines for future employment needs. You will proactively recognize our hiring needs and assist us in filling our open vacancies with qualified candidates.</span></div><div><br></div><div><span style="font-size: 11pt">If you have strong administration skills and a passion for working to help a rapidly growing company find the right talent, we’d like to meet you.</span></div>

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.  

Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.

We are seeking a Talent Specialist to join our HR team and manage the main stage of our hiring process. 

As a Talent Sourcer, you will be responsible for posting positions on all sourcing sites, to utilize different channels to search for potential candidates, reach passive candidates and build talent pipelines for future employment needs. You will proactively recognize our hiring needs and assist us in filling our open vacancies with qualified candidates.

If you have strong administration skills and a passion for working to help a rapidly growing company find the right talent, we’d like to meet you.


<li>Interact with potential candidates via social media and professional networks (e.g. LinkedIn, Indeed, etc).</li><li>Draft and send recruiting emails to the desired candidates.</li><li>Posting jobs on all site and keeping our postings at the top of the search results.</li><li>Recognize qualified applicant profile utilizing different sourcing procedures.</li><li>Create talent pools for future hiring needs.</li><li>Promote our employer brand on online and offline platforms.</li><li>Maintain applicant databases through our Applicant Tracking System.</li><li>Correspond with past candidates in regards to available job openings.</li>

<li>BA/BS Degree - Preferably in Human Resources</li><li>Excellent oral and written communication skills.</li><li>Ability to present our company and open roles to potential candidates effectively.</li><li>Outstanding time-management skills.</li><li>Ability to work in teams or individually as and when required.</li><li>Good interpersonal and organizational skills.</li>

Join one of NYC and Nashville’s fastest growing startups

Meet our team

Caroline Suh

Conversion Rate Optimization Manager

Chris Jadatz

Director of Product Design

Rita Razalan

Director of Growth

Benefits

Insurance & Wellness

Financial & Retirement Plans

Vacation and Time off

Open Roles

Digital Product

NYC Hub

Nashville Hub

Nashville Hub

NYC Hub

NYC Hub

Nashville Hub

NYC Hub

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Nashville

Nashville

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NYC Hub

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Customer Support

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Information Technology

Nashville

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Talent

Nashville

Remote

Nashville

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Marketing

NYC Hub

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Revenue Cycle Management

Nashville

Nashville