hub-01

Caroline Suh

Caroline

Conversion Rate Optimization Manager

caroline suh

Chris Jadatz

Chris

Director of Product Design

chris jadatz

Rita Razalan

Rita

Director of Growth

rita razalan

New York & Nashville Hubs

<div>At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp;&nbsp;</div><div><br></div><div>Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.</div><div><br></div><div>We're excited to add an Associate Creative Director to our Award Winning Design team. As ACD you will lead our brand and marketing creative including creative strategy, art direction, and overseeing graphic design execution. </div>

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.  

Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.

We're excited to add an Associate Creative Director to our Award Winning Design team. As ACD you will lead our brand and marketing creative including creative strategy, art direction, and overseeing graphic design execution. 


<li>Have 8+ years of experience delivering marketing creative that hit or exceeded goals</li><li>Have both agency experience and in-house experience in a high growth environment</li><li>Have a background in design</li><li>Love doing photo and video shoots</li><li>Have worked across a range of channels, inc. digital, social, email, print, DM, OOH, brand activations, TV</li><li>Have managed a team, as well as outside freelancers and vendors</li><li>Have worked closely with marketing and business owners and have an execution oriented mindset</li><li>Enjoy a big idea as much as beautiful execution</li>

You’ll be a great fit for this position if you

<li>Had experience in healthcare or adjacent space</li><li>Had experience in DTC / CPG</li><li>Are cool as a cucumber during global pandemics and have no problem with Zoom</li>

<li>We recently won an ADC One Club Award as well as a Red Dot and we’re super psyched about it</li><li>We ground our work in strategy and customer insights, and are looking to push boundaries with our brand</li><li>We’re a very small team doing a lot. Tight feedback loops and open communication keeps things running.</li><li>We depend on honest, experienced individuals expressing their point of view to keep the bar high</li><li>Brand, Creative and Design have a real voice in our company and we see a great end-to-end experience as key to our success</li>

<div>At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp;</div><div><br></div><div>We're looking for a highly skilled Senior Product Designer to support our growing digital product as an independent contributor. We have a ton of exciting projects and we need your help!&nbsp; In this role, you’ll deliver full spec, beautiful, functional design that meets product requirements, stakeholder feedback, and engineering capability.&nbsp;</div><div><br></div><div>Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.</div>

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience. 

We're looking for a highly skilled Senior Product Designer to support our growing digital product as an independent contributor. We have a ton of exciting projects and we need your help!  In this role, you’ll deliver full spec, beautiful, functional design that meets product requirements, stakeholder feedback, and engineering capability. 

Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.


<li>Can take broad, conceptual ideas and turn them into practical, actionable design.</li><li>Can identify user needs and wants through user research and insights.</li><li>Are highly visual, comfortable with Visual Design, Interaction Design, Application Design, and, of course, UX</li><li>Are just as concerned with what the product does with how it looks.</li><li>Can seamlessly transition between large app-scale product work and incremental updates to external marketing pages</li><li>Can work with existing brand guidelines and design systems and know when you need to add something new</li><li>Can explain design choices to stakeholders and iterate quickly based on feedback</li><li>Can partner with product, engineering, and content strategy to implement features and pages from concept to launch and beyond</li><li>Have shipped and supported a product, page, app, etc.</li><li>Have Experience with mobile native, desktop web, and mobile web design views</li>

 You’ll be a great fit for this position if you

<li>Had experience with design in healthcare or adjacent space</li><li>Had experience with design in DTC / CPG</li><li>Can do some/any/a lot of front-end work</li><li>Are cool as a cucumber during global pandemics and have no problem with Zoom </li>

<li>We recently won a Red Dot Design Award and we’re super psyched about it.&nbsp;</li><li>We value end-to-end consistent experience. </li><li>The patient has to feel great from booking to filling to chilling at home afterward.</li><li>We’re a very small team doing a lot. Tight feedback loops and open communication keeps things running.</li><li>We depend on honest, experienced individuals expressing their point of view to keep the bar high.</li><li>Design has a real voice in our company and we see good design as key to our success.</li>

Brand Strategy & Creative

<div><span style="font-size: 11pt">At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp;&nbsp;&nbsp;</span>&nbsp;</div><div><br></div><div><span style="font-size: 11pt">Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.</span>&nbsp;</div><div><br></div><div><span style="font-size: 11pt">The BI Analyst works with stakeholders throughout the company to ensure that we make informed decisions based on readily available and actionable data. The role involves building and maintaining analytics dashboards for diverse functions across the organization, including Operations, Marketing, Member Experience, and Ecommerce. It also includes performing robust analysis for special projects as requested by leadership.</span></div>

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.    

Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to. 

The BI Analyst works with stakeholders throughout the company to ensure that we make informed decisions based on readily available and actionable data. The role involves building and maintaining analytics dashboards for diverse functions across the organization, including Operations, Marketing, Member Experience, and Ecommerce. It also includes performing robust analysis for special projects as requested by leadership.


<li>Manage incoming requests for new reports and analysis, as well as updates to existing reports</li><li>Analyze data to identify market trends and inform leadership decision making</li><li>Generate daily, weekly, and monthly reports for stakeholders throughout the organization, including the board</li><li>Coordinate with engineering&nbsp; to integrate and maintain new sources of information into our data model</li><li>Lead special projects (e.g., performance of a new feature or service,&nbsp; opportunities for process improvement) as requested by senior leadership</li><li>Coordinate with Finance to ensure that business targets are clearly communicated and accurately reflected in reports</li>

<li>Advanced degree suggested, but not required</li><li>Fundamental understanding of entity relationships and data structures</li><li>Excellent communication skills (written and verbal) to clearly articulate technical solutions to non-technical staff</li><li>Experience in facilitating meetings and presenting to technical and non-technical staff</li><li>A collaborative mindset with the ability to work in team environment, but also self-motivated to produce results with minimal direction</li><li>5+ years in a business intelligence or reporting function</li><li>Working familiarity with SQL, Looker, Salesforce, Google Analytics, and Google Sheets / Excel</li><li>Familiarity with Python, R, SPSS, and/or Stata a plus</li><li>Familiarity with statistics and common analyses (linear / logistic regression, cluster, factor analysis) a plus</li><li>Capable of prioritizing multiple projects while still achieving deadlines</li><li>Excellent analytical and forecasting ability</li>

Business Operations

<div>At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp;&nbsp;&nbsp;</div><div><br></div><div>Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.</div><div><br></div><div>We're adding a Digital Product Manager to the Tend team, to support the overall business by creating digital products, features and services for a best-in-class experience for our members and the Tend studio teams.</div>

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.   

Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.

We're adding a Digital Product Manager to the Tend team, to support the overall business by creating digital products, features and services for a best-in-class experience for our members and the Tend studio teams.


<li>Own the digital product experience for both Tend members and our Studio teams, with the goal to fulfill Tend’s commitment to provide an experience that leaves members looking forward to the dentist.</li><li>Develop the product vision - and specific products that realize that vision - to create an unrivaled customer experience within our studios.</li><li>Serve as an expert for the product management team, provide direction &amp; feedback on initiatives.&nbsp;</li><li>Deliver solutions for the most complex product challenges at Tend, including oversight of projects that span multiple teams, stakeholders and partners.&nbsp;</li><li>Work cross-functionally with the engineering, design and marketing team at Tend.&nbsp;</li><li>Drive the creation, and iteration, of processes to improve the Tend team's output.</li><li>Provide guidance, set expectations and optimize processes through consistent and constructive feedback with both the product team and our stakeholders.</li>

<li>We are a fun, hardworking team at Tend. You must be collaborative, scrappy and willing to roll up your sleeves.</li><li>3+ years of product management experience.</li><li>Proven track record of developing digital products that totally delight customers.</li><li>User-obsessed - think about user needs.</li><li>Data driven - be analytical to support your decision making process and to identify new opportunities.</li><li>Well organized - we are working on a lot of things in parallel.</li><li>Experience in multi-unit retail operations and / or in the hospitality sector is a BIG PLUS.</li>

<div>At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp;&nbsp;&nbsp;</div><div><br></div><div>As we’ve reimagined the dental experience for our members, we are excited to do the same for our at-home oral care routines. The <b>Direct-to-Consumer (D2C) Project Manager </b>will join our Nashville-based E-Commerce and Product Development team to launch our new line of oral hygiene products. This new and dynamic role reports to our General Manager, CGP and will own the full lifecycle of our physical product line including design, production, supply chain, distribution, and e-commerce. Product categories include toothpaste, manual and electric toothbrushes, mouthwash, floss, and whitening products.&nbsp;&nbsp;</div><div><br></div><div>Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes caring for our oral health an experience people look forward to.</div>

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.   

As we’ve reimagined the dental experience for our members, we are excited to do the same for our at-home oral care routines. The Direct-to-Consumer (D2C) Project Manager will join our Nashville-based E-Commerce and Product Development team to launch our new line of oral hygiene products. This new and dynamic role reports to our General Manager, CGP and will own the full lifecycle of our physical product line including design, production, supply chain, distribution, and e-commerce. Product categories include toothpaste, manual and electric toothbrushes, mouthwash, floss, and whitening products.  

Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes caring for our oral health an experience people look forward to.


<li><b><u>Production/Design</u></b></li><li>Build a project plan to execute product strategy and production from design conceptualization to delivery to our warehouse.</li><li>Conduct market and user research to inform the development process and to ensure products are viable and competitive.</li><li>Partner closely with brand, legal, and regulatory groups to ensure products are compliant in the market.</li><li>Work closely with internal and external design teams to execute design based on product specifications.</li><li>Manage production budget, ensure new products support budgeted COGS and target margin.</li><li><b><u>Supply Chain &amp; Distribution</u>&nbsp;</b></li><li>Source potential vendors, vet production capabilities and facilities and oversee quality control.</li><li>Support manufacturing and design activities by managing sample and prototype production for products in development.&nbsp;</li><li>Oversee logistics of moving products from international vendors to TN based warehouse to consumer.&nbsp;</li><li>Implement processes to ensure adherence with import and export documentation, shipping methods, and payment collection standards.</li><li>Act as agent for the General Manager by interfacing with vendors and buyers.</li><li><b><u>E-Commerce</u>&nbsp;</b></li><li>Proficiency in managing eCommerce sites, preferably using Shopify&nbsp;</li><li>Knowledge of eCommerce best practices including sales management, subscription programs, product descriptions, checkout processes, etc.&nbsp;</li><li>Work closely with brand and marketing teams to ensure all content is congruent with brand identity, strategic direction, and promotional activity.</li><li>Work cross-functionally to develop SEO strategy and continued optimization to drive traffic and new customer acquisition.</li><li>Provide tracking and analysis of user behavior through market analysis, and site analytics to identify key performance drivers and metrics.</li>

<li>4+ years of progressive project management experience, preferably in a startup environment or launching new product categories within a larger organization.&nbsp;</li><li>Proficiency in product development, supply chain, and eCommerce is preferred.&nbsp;</li><li>Ability to collaborate cross-functionally to produce innovative and industry disruptive products.&nbsp;</li><li>Skilled in developing and executing complex project plans.&nbsp;</li><li>Exceptional organizational skills and incredibly detail-oriented.&nbsp;</li><li>Excellent communication and interpersonal skills with internal teams and external partners.&nbsp;</li><li>Demonstrated analytical, problem-solving, and decision-making abilities.</li><li>Tenacious self-starter with the ability to your roll-up-sleeves to achieve business objectives.&nbsp;</li><li>Ability to translate regulatory requirements to product specifications.</li>

Project Manager, Direct-to-Consumer (DTC)

E-commerce & Product Development

<div>At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp; Headquartered in Nashville and New York City, we’ve opened our first dental studios in Manhattan and Brooklyn, with more studios opening in 2020.</div><div><br></div><div>Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.</div><div><br></div><div><span style="font-size: 11pt">We're seeking a Revenue Cycle Analyst to support the overall revenue process, through the management &amp; coordination of billing and reconciliation.&nbsp;</span></div><div><br></div><div><span style="font-size: 11pt">The Revenue Cycle Analyst’s responsibilities include identifying patient reimbursement issues, ensuring that claims, denials, and appeals are efficiently processed, and resolving billing-related issues. Reporting to the Revenue Cycle Director, the Revenue Cycle Analyst is responsible for ensuring the organization meets its desired patient revenue goals by maintaining daily claims processing, monitoring aging reports, monitoring unprocessed/denied claims and collections of private pay, insurance and fee for service claims. Additional duties include but are not limited to:</span></div>

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.  Headquartered in Nashville and New York City, we’ve opened our first dental studios in Manhattan and Brooklyn, with more studios opening in 2020.

Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.

We're seeking a Revenue Cycle Analyst to support the overall revenue process, through the management & coordination of billing and reconciliation. 

The Revenue Cycle Analyst’s responsibilities include identifying patient reimbursement issues, ensuring that claims, denials, and appeals are efficiently processed, and resolving billing-related issues. Reporting to the Revenue Cycle Director, the Revenue Cycle Analyst is responsible for ensuring the organization meets its desired patient revenue goals by maintaining daily claims processing, monitoring aging reports, monitoring unprocessed/denied claims and collections of private pay, insurance and fee for service claims. Additional duties include but are not limited to:


<li>Manage daily billing &amp; reconciliation transactions.</li><li>Oversee daily cash posting.</li><li>Work outstanding A/R thoroughly.</li><li>Complete &amp; deliver detailed analysis &amp; reporting.</li><li>Manages the billing activities including but not limited to account management, insurance providers’ practices and policies, collections, cash posting, contract analysis and billing.</li><li>Manage the billing system to ensure the accurate information is entered.&nbsp;Identify, track and report department metrics. Create action plans for deficient areas.</li><li>Review code diagnoses and procedures for accuracy.</li><li>Performs other duties as assigned.</li>

<li>High School Diploma required</li><li>Associate’s or Bachelor’s degree strongly preferred&nbsp;</li><li>One to three years of Revenue Cycle Analyst experience strongly preferred.&nbsp;</li><li>Experience in a multi-site patient care environment is preferred&nbsp;</li><li>Prior RCM experience, preferably in dental and/or healthcare, with focus on billing, claims, verification of health insurance, posting EOBs to patient accounts, and on-going communication with insurance companies.&nbsp;</li><li>Experience with excel, google docs &amp; the google suite.&nbsp;</li><li>Experience with a PMS, such as Dentrix Ascend, is required.&nbsp;</li><li>Dependable &amp; organized, with a positive attitude.&nbsp;</li><li>Is people oriented and enjoys interacting with others&nbsp;&nbsp;Is autonomous and independent and enjoys working with little direction&nbsp;</li><li>Thrives in a high-pressure environment&nbsp;</li><li>Efficiently and professionally resolve insurance accounts analyzing and reviewing for payment resolution, working all assigned rejections and denials. </li><li>Prepares and sends written appeals when necessary with appropriate documentation.&nbsp;</li><li>Professionally answer incoming telephone calls from </li><li>Payers and patients providing answers to questions and concerns about billing statements and accepting payments from patients’ over the phone.&nbsp;</li><li>Work exception reports, review EOB’s for correct insurance payment.&nbsp;</li><li>All work on each account should be accurately documented in the system on the appropriate account and date of service. </li><li>Notifies the Revenue Cycle Director of any problems with patients claims or insurance companies.&nbsp;Meet or exceed all goals set by Revenue Cycle Director&nbsp;</li><li>Strong ability to uphold organizational values, work with integrity and ethically, inspire the trust of others, and treat people with respect&nbsp;</li><li>Ensure compliance with established coding guidelines, third party reimbursement policies, regulations and accreditation guidelines.&nbsp;</li><li>Perform additional duties as requested by Supervisor or Management team.&nbsp;</li><li>Maintains current knowledge of state and federal billing requirements and regulations&nbsp;Adheres to all tend policies and procedures</li>

Finance & Accounting

<div>At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp; Headquartered in Nashville and New York City, we’ve opened our first dental studios in Manhattan and Brooklyn, with more studios opening in 2020.</div><div><br></div><div>Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.</div><div><br></div><div>We’re searching for a compassionate &amp; thorough Customer Care Specialist to provide concierge-like support to our patients.&nbsp; Working in a collaborative &amp; engaging environment, you’ll truly impact and influence the overall Tend experience.  </div>

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.  Headquartered in Nashville and New York City, we’ve opened our first dental studios in Manhattan and Brooklyn, with more studios opening in 2020.

Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.

We’re searching for a compassionate & thorough Customer Care Specialist to provide concierge-like support to our patients.  Working in a collaborative & engaging environment, you’ll truly impact and influence the overall Tend experience.  


<li>Manage &amp; carefully respond to inbound patient communications, by phone, text, &amp; email.</li><li>Consistently deliver high-quality patient experience, keeping our Tend values at heart.</li><li>Communicate outbound to patients, in alignment with brand philosophy.</li><li>Identify and assess patient needs, to resolve patient issues and ensure superior patient satisfaction.</li><li>Schedule patients, using technology platforms.</li><li>Resolve patient issues &amp; concerns, with proactiveness, patience, empathy and understanding.&nbsp;&nbsp;</li><li>Maintain confidential information, treating each patient interaction with compassion and sensitivity.&nbsp;&nbsp;</li><li>Boost patient lead conversion &amp; recommend additional products &amp; services during patient interactions.</li><li>Up to 50% remote WFH after the completion of training. </li>

<li>At least 1 year of customer/patient experience - a background in a retail, hospitality, call center or healthcare setting is preferred. </li><li>Flexibility to work all shifts (including evenings and weekends). </li><li>Proven ability to provide an exceptional and personalized customer/patient experience. </li><li>Open to continuous growth and evolution of responsibilities; resilient with an ability to receive and act on feedback.</li><li>Strong computer, data entry, and typing skills; ability to work between multiple technology platforms; able to learn and utilize new technology.</li><li>Patience and strong listening skills to identity root cause to meet patient needs. </li><li>Positive and proactive can-do attitude.</li><li>Bilingual with English and Spanish language fluency is a plus.</li>

Customer Support Specialist - Partial Work from Home

Member Experience

<div><span style="font-size: 11pt">At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp;&nbsp;</span>&nbsp;</div><div><br></div><div><span style="font-size: 11pt">Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.</span></div><div><br></div><div><span style="font-size: 11pt">The Regional Director&nbsp; of Operations has responsibility for a significant geographical market of Tend, consisting of 5-10 dental studios and reporting directly to the SVP of Operations. The Regional Director will have accountability for multi-site Studio performance, including P&amp;L responsibility, oversight of quality, patient safety, staffing model, day to day operations, healthcare and regulatory compliance, and patient and team member experience.&nbsp;</span></div><div><br></div><div><span style="font-size: 11pt">This position will play a significant role in cultivating an environment that provides effective and trustworthy dental services in a fast paced, dynamic and respectful work environment. </span></div>

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.   

Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.

The Regional Director  of Operations has responsibility for a significant geographical market of Tend, consisting of 5-10 dental studios and reporting directly to the SVP of Operations. The Regional Director will have accountability for multi-site Studio performance, including P&L responsibility, oversight of quality, patient safety, staffing model, day to day operations, healthcare and regulatory compliance, and patient and team member experience. 

This position will play a significant role in cultivating an environment that provides effective and trustworthy dental services in a fast paced, dynamic and respectful work environment. 


<li>Ability to analyze business reporting and create recommendations/actions to meet/exceed revenue goals, growth goals and profitability of all Studios within Market.&nbsp;&nbsp;</li><li>Overseeing the administrative operations of 5 to 10 offices with 5mm+ revenue per studio</li><li>Monitor the P&amp;L statements for each Studio and develop effective ways to close the gaps between actual performance and company projections</li><li>Responsible for resolving Member escalations within established SLA.</li><li>Ensures Studio Manager accountability for consistent execution of clinical administration standards.</li><li>Understands and promotes the brand principles and is an exceptional representative of the business both with internal and external stakeholders.</li><li>Strong operational background and ability to implement and oversee operations.</li><li>Responsibility for the development, retention, hiring, performance management, compensation, and engagement studio management staff.</li><li>Manage the operating budget and allocation of resources.&nbsp;&nbsp;Mentor and manage Studio Managers and support staff at each site.</li><li>Comprehensive understanding of operational and clinical protocols and the ability to work with Provider leadership to implement and manage exceptional quality programs.</li><li>Champions and leads change, embraces new business models and innovative approaches to delivery of high quality clinical services.</li><li>Creates a positive, professional environment that fosters strong team member engagementParticipates and supports provider pipeline development strategies/initiatives.</li><li>Collaborates with Clinical leadership to develop clinical programs while providing the support to deploy innovative approaches to delivery of high quality clinical services, including specialty dental services in various product categories.</li><li>Strong understanding of insurance; revenue cycle; patient billing; treatment planning.&nbsp; Ability to drive leading and lagging indicators to assure success.</li><li>Actively participate within the Operations Leadership Team to ensure collaboration and best practice sharing amongst the broader Tend team.</li><li>Take appropriate actions to ensure compliance with applicable laws, regulations, Tend policies and procedures, and full integration into theTend&nbsp; culture and support resources.</li>

<li>Masters degree in Healthcare field or MBA required</li><li>At least (8) years of management/leadership experience and P&amp;L responsibility within healthcare/hospitality/services industry</li><li>A minimum of five years of regional leadership experience in a multi-site; multi-state company</li><li>Multi-site; Multi-state Healthcare experience preferred</li><li>Proven experience managing day-to-day operations with 15-25 FTE per location; 5mm+ in revenue&nbsp;</li><li>Analytical thinker with excellent problem-solving skills and the ability to adapt to changing priorities and deadlines.</li><li>Experience working within a DSO or Physician Management company is preferred</li><li>Experience in leading teams across multiple locations</li><li>2 years of experience with clinical process improvement projects is preferred</li><li>Must be comfortable working autonomously and have demonstrated the ability to collaborate with cross-functional resources </li>

Operations

<div><span style="font-size: 11pt">The Studio Designer will report to the Director of Studio Design and will be responsible for full-cycle design and continued development of the FF&amp;E package for all new Tend Studio locations in NYC and beyond.&nbsp;&nbsp;</span></div><div><br></div><div><span style="font-size: 11pt">As a Studio Designer you’ll be responsible for developing test fits, renderings, SD &amp; DD design package presentations and selecting new finishes or furnishings as the need arises.&nbsp; The ideal candidate prefers working collaboratively and possesses a can-do attitude. S/he should feel comfortable speaking with vendors externally and cross-functional partners internally to relay and coordinate the design intent for the designated Tend Studio environment. A successful candidate should understand the budgeting process and sensitivity to cost impacts resulting from design or architectural changes.&nbsp; If you are energized by a high growth organization and enjoy using design thinking to solve complex problems, we would love to speak with you!</span></div>

The Studio Designer will report to the Director of Studio Design and will be responsible for full-cycle design and continued development of the FF&E package for all new Tend Studio locations in NYC and beyond.  

As a Studio Designer you’ll be responsible for developing test fits, renderings, SD & DD design package presentations and selecting new finishes or furnishings as the need arises.  The ideal candidate prefers working collaboratively and possesses a can-do attitude. S/he should feel comfortable speaking with vendors externally and cross-functional partners internally to relay and coordinate the design intent for the designated Tend Studio environment. A successful candidate should understand the budgeting process and sensitivity to cost impacts resulting from design or architectural changes.  If you are energized by a high growth organization and enjoy using design thinking to solve complex problems, we would love to speak with you!


<li>Translate the Tend brand identity into test-fits to evaluate a new studio spaceCoordinate with internal stakeholders to develop design test fits and schematic design packages&nbsp;</li><li>Creating &amp; managing templates for testfits, SD &amp; DD drawings sets&nbsp;</li><li>Co-Create &amp; Review SD &amp; DD complete sets, including Construction plan, Finish plan, FF&amp;E plan, electrical/ data layouts and accompanying details&nbsp;</li><li>Produce 3D renderings in Sketchup or similar programs (Revit / VRay)</li><li>Generate proposed renderings by editing photographs&nbsp; (Adobe Suite)Research to acquire relevant data from diverse sources to solve design problems and come up with unique solutions</li><li>Attend surveys to document existing conditions and perform due-diligence&nbsp;</li><li>Coordinate the creation signage design packages sets with outside consultantsLead the co-creation of a construction standards Tend Brand package or kit-of-parts for future Tend Studios&nbsp;</li><li>Create and maintain a material library of Tend’s finishes, and specifications&nbsp;</li><li>Participate in weekly design meetings and document decisions and standards determined by the team&nbsp;</li><li>Maintain and enhance Tend’s FF&amp;E database&nbsp;Update the design team on new software features or better workflow processes by staying current on industry standards and trends</li><li>Oversight of design and installation for specified Millwork by Tend vendor</li><li>Communicate with internal Real Estate, Operations and Construction teams as well as outside Architects, Interior Designers and Brokers&nbsp;Accountable for on-site quality control, and completion of punchlist&nbsp;</li><li>Assist with special internal projects as requested and as the need arises</li>

<li>2+ years of design experience in an architecture or interior design firm</li><li>Bachelor’s or Master’s degree in Architecture or Interior Design</li><li>Proficiency with AutoCAD, SketchUp, 3D rendering, and adobe CSProficiency in Revit and VRay a plus&nbsp;</li><li>Demonstrated real world experience on 5+ difference programs/test fits for retail, offices or medical spaceAn intelligent grasp&nbsp; on the standard construction process and real project experience of +1 year creating </li><li>Architectural sets as deliverables, preferably in the retail design field&nbsp;</li><li>Possess a drive to meet / exceed agreed to timelines with overlapping project deadlines on multiple projects simultaneously</li><li>Must be able to prioritize and anticipate with little direction</li><li>Create presentations and document in an organized manner in order to streamline the design processes</li><li>Familiarity with a brand book concept or standards kit-of-parts package&nbsp;The ability to be flexible and able to work at a fast pace with daily changing requirements</li><li>Skilled in visual, written and verbal communication of design issues&nbsp;</li><li>Ability to know when to focus on a singular task, and when to multitask</li><li>Positive attitude / glass half full mentality; you believe work should be fun, but know when to prioritize and focused to get the job done with little direction&nbsp;</li><li>Receptive to constructive feedback and a different approach with team members&nbsp;</li><li>Construction Administration and / or detailing experience a bonus</li>

<div><span style="font-size: 11pt">The Studio Designer/ Project Manager will report to the Director of Design and will be responsible for full-cycle design and management&nbsp; of current projects in NYC and beyond. S/he will know the basics of all projects across all locations and work with an internal/external team to develop the design package for each individual Studio.&nbsp;</span></div><div><br></div><div><span style="font-size: 11pt">As a Studio Designer / PM you’ll be responsible for learning Tend’s brand DNA and helping the team to implement that design across all studios and initiatives. The ideal candidate prefers working collaboratively and possesses a can-do attitude. S/he is comfortable holding self accountable to meet agreed deadlines and demonstrates a professional savvy to get the job done. If you are energized by a high growth organization and enjoy using design sense to solve complex problems, we would love to speak with you!</span></div>

The Studio Designer/ Project Manager will report to the Director of Design and will be responsible for full-cycle design and management  of current projects in NYC and beyond. S/he will know the basics of all projects across all locations and work with an internal/external team to develop the design package for each individual Studio. 

As a Studio Designer / PM you’ll be responsible for learning Tend’s brand DNA and helping the team to implement that design across all studios and initiatives. The ideal candidate prefers working collaboratively and possesses a can-do attitude. S/he is comfortable holding self accountable to meet agreed deadlines and demonstrates a professional savvy to get the job done. If you are energized by a high growth organization and enjoy using design sense to solve complex problems, we would love to speak with you!


<li>Coordinate with internal team to develop design test fits and schematic design packages&nbsp;</li><li>Co-Create &amp; Review SD &amp; DD complete sets, including Construction plan, Finish plan, FF&amp;E plan, electrical/ data layouts and accompanying details&nbsp;</li><li>Attend surveys to document existing conditions and perform due-diligence&nbsp;</li><li>Specify and plan lighting locations &amp; ceiling finishes based on Tend design standard&nbsp;&nbsp;Produce 3D renderings in Sketchup or similar programs (Revit / VRay)</li><li>Coordinate the creation signage design packages sets with outside consultants&nbsp;</li><li>Respond, document and help manage the plan improvement and error reduction process related to architecture&nbsp;Research and prepare new specifications for fixtures and furnishing as the need arises</li><li>Prepare and document weekly workload schedule - individual and consultants&nbsp;Lead weekly design meetings and coordinate with the Studio Designer on&nbsp; standards determined by the team&nbsp;</li><li>Monitor project budget and schedule in consultation with Construction Team&nbsp;</li><li>Evaluate construction methods, material finishes and fixture and determine cost-effective and sustainable opportunities&nbsp;</li><li>Assist with the creation of an RFP from Architects, Engineers, etc.&nbsp;</li><li>Monitor AOR’s review of shop drawings, submittals and samples to ensure compliance with established standards&nbsp;</li><li>Liaise with Landlords as needed for setting up site visits, drawing review &amp; approval up until handoff to Tend Construction Team&nbsp;</li><li>Ensure compliance with applicable building codes, ADA, and other regulations in partnership with AOR and MEP consultants&nbsp;&nbsp;</li><li>Ensure all projects are completed on time and without exceeding budget&nbsp;</li><li>Co-Manage with Construction PM AOR’s completion of PAAs as needed for design changes occurring in Construction to ensure timely project closeout&nbsp;</li><li>Accountable for on-site quality control, and completion of punchlist&nbsp;</li><li>Assist with special internal projects as requested and as the need arises</li>

<li>5+ years of experience in space design industryBachelor’s degree in Architecture or Interior </li><li>Design or the 5 year equivalent experience in project management&nbsp;</li><li>Proficiency with AutoCAD, SketchUp, 3D rendering, and adobe CSProficiency in Revit and VRay a plus&nbsp;</li><li>Retail, hospitality, office space brick &amp; mortar design experience required&nbsp;&nbsp;</li><li>Experience translating slatted design principles /objectives into varied project locations&nbsp;&nbsp;</li><li>Demonstrated real world experience on 15+ difference programs/test fits for retail, offices or medical space</li><li>Ability to deliver on specific timelines with overlapping project deadlines on multiple projects simultaneously</li><li>Skilled in visual, written and verbal communication of design issues&nbsp;</li><li>Ability to know when to focus on a singular task, and when to multitask, with strong attention to detail&nbsp;</li><li>Flexible attitude with daily changing requirements and a results focused approach</li><li>Strong interpersonal skills, with ability to manage relationships across multiple levels&nbsp;</li><li>Highly organized and enjoys creating standard processes for complex information&nbsp;</li><li>Positive attitude / glass half full mentality; you believe work should be fun, but know when to prioritize and focused to get the job done with little direction&nbsp;</li><li>Receptive to constructive feedback and a different approach with team members&nbsp;</li>

Real Estate & Development

<div><span style="font-size: 11pt">At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp;&nbsp;</span></div><div><br></div><div><span style="font-size: 11pt">Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.</span></div><div><br></div><div><span style="font-size: 11pt">We’re looking to add a Senior Data Engineer to our team who is experienced in creating SQL databases for a variety of applications and business uses. You’ll work across teams and use cutting edge tech to solve interesting, large-scale problems. Creating at a rapid pace you’ll make a direct and lasting impact anywhere that technology powers our business.</span></div>

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.  

Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.

We’re looking to add a Senior Data Engineer to our team who is experienced in creating SQL databases for a variety of applications and business uses. You’ll work across teams and use cutting edge tech to solve interesting, large-scale problems. Creating at a rapid pace you’ll make a direct and lasting impact anywhere that technology powers our business.


<li>Design, implement and maintain reporting databases, data warehouse and OLAP data structures&nbsp;</li><li>Design, develop, test, deliver, and implement SQL solutions within ETL processes.</li><li>Manage day to day operations of multiple Microsoft SQL Server/Postgres databases.&nbsp;</li><li>Optimize databases for performance and scalability.&nbsp;</li><li>Develop, implement and optimize stored procedures and functions using T-SQL</li><li>Analyze, define, and document system requirements for data, workflow, logical processes, interfaces with other systems, internal and external checks and controls, and outputs.&nbsp;</li><li>Responsible for problem resolution, database configuration, capacity planning, performance tuning and optimizations.</li><li>Create and maintain database master plans, data dictionaries and disaster recovery documentation&nbsp;</li><li>Consults with internal and external clients to prototype, refine, test, and debug databases and obtain client approval.&nbsp;</li><li>Writes and maintains documentation to describe program development, logic, coding, testing, changes, and corrections.&nbsp;</li><li>Design, build, and deploy BI solutions (Looker)</li><li>Responsible for on-call emergency response during database failure.&nbsp;</li><li>Develops and maintains professional relationships&nbsp;</li><li>Promotes good working relationships among staff and between other disciplines and departments. Assumes individual accountability for own conduct and maintenance of professional attitude and appearance.&nbsp;</li><li>Approaches change in a positive manner, motivate staff to work as a team, accept constructive criticism and learn from it.&nbsp;</li><li>Must be able to apply principles of critical thinking to a variety of practical and emergent situations and accurately follow standardized procedures that may call for deviations.&nbsp;</li><li>Must be able to apply sound judgment beyond a specific set of instructions and apply knowledge to different factual situations.&nbsp;</li>

<li>5+ years of experience with MSSQL/TSQL/BI</li><li>3+ years or more ETL concept exp</li><li>Bachelor’s degree.</li><li>Knowledge of dimensional and relational database models</li><li>Experience with web services (Both REST and SOAP).</li><li>Some programming experience.</li><li>Experience with MSSQL and/or Postgres</li>

New York & Nashville Hubs

Join one of NYC and Nashville’s fastest growing startups

Meet our team

Caroline Suh

Conversion Rate Optimization Manager

Chris Jadatz

Director of Product Design

Rita Razalan

Director of Growth

Benefits

Insurance & Wellness

Financial & Retirement Plans

Vacation and Time off

Open Roles

Brand Strategy & Creative

NYC Hub

Nashville OR NYC Hub

Business Operations

Nashville Hub

E-commerce & Product Development

Nashville Hub

Nashville Hub

Finance & Accounting

Nashville Hub

Member Experience

Nashville Hub

Operations

NYC

Real Estate & Development

NYC Hub

NYC Hub

Tech & Engineering

Nashville Hub