hub-2

Caroline Suh

Caroline

Conversion Rate Optimization Manager

caroline suh

Chris Jadatz

Chris

Director of Product Design

chris jadatz

Rita Razalan

Rita

Director of Growth

rita razalan

New York & Nashville Hubs

<div>Tend makes going to the dentist an experience you’ll actually look forward to. With online booking, transparent pricing, beautiful studios, and a top-rated clinical team, we care for the whole you, not just your mouth. The best part: we’re in network with major insurers, so you won’t pay anything more. Tend also turns at-home routines into rituals. Our dentists design science-backed products you’ll genuinely enjoy using (and want to display on your vanity). They’re everything you need for a happier mouth.</div><div><br></div><div>The Tend brand is essential to how we do dental differently. How do we show that the experience in our studios is actually enjoyable? How do we explain how our new orthodontics technology Breezy Braces works? How do we make people want to go to the dentist (for the first time ever)?&nbsp;</div><div><br></div><div>We are looking for an experienced Art Director with a mix of strategic creative thinking skills and hands-on execution chops. In this role, you will get to think outside of the traditional dentist experience to create engaging, on-brand, results-driven visual storytelling that communicates, educates, and inspires our Tend audience. You will sit on the Creative team, reporting to the Creative Director and work closely with the Marketing, Product, Studio and Clinical teams. This is an incredible opportunity to work in a fast-paced, creative environment that offers the chance to be part of a rapidly growing innovative brand. Ideally you are located in New York but we are open to remote applicants as well.</div><div><br></div><div><b>You are:</b></div><div><br></div><div>You are a conceptual and creative thinker who is a self-starter and collaborative to the core. Your imagination, resourcefulness and love for teamwork will be key ingredients to finding success in this role. You think consumer-first, and have strong conceptual and design skills with a great aesthetic. The idea of developing new photography, video, digital assets, and 360 campaign marketing ideas is really compelling to you. You recognize the power of visuals to establish an identity, elevate an experience, evoke a feeling, and motivate a patient. You are excited about the opportunity to help people understand the value of taking care of their mouths and working for a company that’s transforming an entire medical industry. You’re always looking for a unique visual story—whether that’s to educate, inspire, or sell.</div><div>&nbsp;</div><div><br></div><div><br></div>

Tend makes going to the dentist an experience you’ll actually look forward to. With online booking, transparent pricing, beautiful studios, and a top-rated clinical team, we care for the whole you, not just your mouth. The best part: we’re in network with major insurers, so you won’t pay anything more. Tend also turns at-home routines into rituals. Our dentists design science-backed products you’ll genuinely enjoy using (and want to display on your vanity). They’re everything you need for a happier mouth.

The Tend brand is essential to how we do dental differently. How do we show that the experience in our studios is actually enjoyable? How do we explain how our new orthodontics technology Breezy Braces works? How do we make people want to go to the dentist (for the first time ever)? 

We are looking for an experienced Art Director with a mix of strategic creative thinking skills and hands-on execution chops. In this role, you will get to think outside of the traditional dentist experience to create engaging, on-brand, results-driven visual storytelling that communicates, educates, and inspires our Tend audience. You will sit on the Creative team, reporting to the Creative Director and work closely with the Marketing, Product, Studio and Clinical teams. This is an incredible opportunity to work in a fast-paced, creative environment that offers the chance to be part of a rapidly growing innovative brand. Ideally you are located in New York but we are open to remote applicants as well.

You are:

You are a conceptual and creative thinker who is a self-starter and collaborative to the core. Your imagination, resourcefulness and love for teamwork will be key ingredients to finding success in this role. You think consumer-first, and have strong conceptual and design skills with a great aesthetic. The idea of developing new photography, video, digital assets, and 360 campaign marketing ideas is really compelling to you. You recognize the power of visuals to establish an identity, elevate an experience, evoke a feeling, and motivate a patient. You are excited about the opportunity to help people understand the value of taking care of their mouths and working for a company that’s transforming an entire medical industry. You’re always looking for a unique visual story—whether that’s to educate, inspire, or sell.
 




<li>Design, concept, and direct top quality visual design for photography, video, digital content, social, print, products and cross-channel collaborations</li><li>Present your work to stakeholders, take feedback, and advocate for the best creative execution through to completion</li><li>Bring a fresh perspective to our creative and help lead and evolve its look and feel while maintaining its core values and brand equity</li><li>Champion the value of design and brand to ensure it’s value is at the forefront across the company</li><li>Collaborate across teams with marketing, product, ops, services and studio teams, and business owners and set clear goals, deliverables, and timelines</li><li>Manage multiple projects simultaneously, keeping creative files organized and accessible to the wider team</li><li>Keep your eyes on consistency across all projects and platforms, following brand guidelines and creating a cohesive experience across all touchpoints</li><li>Ability to strategically create assets with budgets and max use cases in mind to be able to get the most usage out of each shoot</li><li>Can take assets from concept through to application and launch deliverables&nbsp;</li>

<li>6+ years of brand design and art direction experience&nbsp;</li><li>Start up experience is a plus&nbsp;</li><li>Art direction experience for ecommerce that shows the ability to concept and execute against a creative brief</li><li>The ability to adapt to shifting priorities and make careful but efficient decisions in the face of tight deadlines (you’re not afraid to push boundaries, but also mindful of budgets and production realities)</li><li>Super proficient in Adobe Creative Suite, Figma, project management tools, Google Drive, and other creative tools</li><li>Ability to collaborate, motivate, and mentor other junior team members</li><li>Excellent time management—able to hit deadlines and work in a fast-paced and agile environment</li><li>Self-motivation, accountability and positive attitude</li><li>Experience presenting creative concepts &amp; art direction for brand content that continues to set us apart in the market place</li><li>Knowledge of design, art, culture, fashion, trends that push our brand forward</li><li>The ability to maintain and evolve the brand’s elevated visual guidelines and standards</li>

<div><span style="font-size: 11pt">At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp; Headquartered in Nashville and New York City, we’ve opened our first six dental studios in NYC with more to come in 2021. </span></div><div><br></div><div><span style="font-size: 11pt">Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.</span></div><div><br></div><div><span style="font-size: 11pt">We’re searching for a compassionate &amp; thorough Member Experience Specialist to provide concierge-like support to our patients.&nbsp; Working in a collaborative &amp; engaging environment, you’ll truly impact and influence the overall Tend experience. </span><b style="font-size: 11pt">This role starts out at $20.00/Hour with an opportunity to earn up to an additional $2.00/Hour based on performance! </b></div><div><br></div><div><span style="font-size: 13.5pt">About the Role</span></div><div><br></div><div><span style="font-size: 11pt">-Manage &amp; carefully respond to inbound patient communications, by phone, text, &amp; email.</span></div><div><span style="font-size: 11pt">-Consistently deliver high-quality patient experience, keeping our Tend values at heart.</span></div><div><span style="font-size: 11pt">-Communicate outbound to patients, in alignment with brand philosophy.</span></div><div><span style="font-size: 11pt">-Schedule patients, using technology platforms.</span></div><div><span style="font-size: 11pt">-Resolve patient issues &amp; concerns, with proactiveness, patience, empathy and understanding.&nbsp;&nbsp;</span></div><div><span style="font-size: 11pt">-Maintain confidential information, treating each patient interaction with compassion and sensitivity.&nbsp;&nbsp;</span></div><div><span style="font-size: 11pt">-Boost patient lead conversion &amp; recommend additional products &amp; services during patient interactions.</span></div><div><br></div><div><span style="font-size: 13.5pt">About You</span></div><div><br></div><div><span style="font-size: 11pt">-At least 1 year of customer / patient experience.</span></div><div><span style="font-size: 11pt">-Proven success in patient conversion &amp; engagement.</span></div><div><span style="font-size: 11pt">-Experience with various technology platforms used in support of customer / patient care.</span></div><div><span style="font-size: 11pt">-Understanding administrative processes for the patient experience team.</span></div><div><span style="font-size: 11pt">-Positive and proactive can-do attitude.</span></div><div><span style="font-size: 11pt">-Bilingual with English and Spanish language fluency is a plus</span></div>

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.  Headquartered in Nashville and New York City, we’ve opened our first six dental studios in NYC with more to come in 2021. 

Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.

We’re searching for a compassionate & thorough Member Experience Specialist to provide concierge-like support to our patients.  Working in a collaborative & engaging environment, you’ll truly impact and influence the overall Tend experience. This role starts out at $20.00/Hour with an opportunity to earn up to an additional $2.00/Hour based on performance! 

About the Role

-Manage & carefully respond to inbound patient communications, by phone, text, & email.
-Consistently deliver high-quality patient experience, keeping our Tend values at heart.
-Communicate outbound to patients, in alignment with brand philosophy.
-Schedule patients, using technology platforms.
-Resolve patient issues & concerns, with proactiveness, patience, empathy and understanding.  
-Maintain confidential information, treating each patient interaction with compassion and sensitivity.  
-Boost patient lead conversion & recommend additional products & services during patient interactions.

About You

-At least 1 year of customer / patient experience.
-Proven success in patient conversion & engagement.
-Experience with various technology platforms used in support of customer / patient care.
-Understanding administrative processes for the patient experience team.
-Positive and proactive can-do attitude.
-Bilingual with English and Spanish language fluency is a plus


Customer Support Specialist - $20/Hour + $500 SIGN ON BONUS!

<div><span style="font-size: 15px">At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp; Headquartered in Nashville and New York City, we’ve opened our first seven dental studios in NYC with more to come in 2021. </span></div><div><br></div><div><span style="font-size: 15px">Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.</span></div><div><br></div><div>This position is located in our Nashville, TN office. </div>

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.  Headquartered in Nashville and New York City, we’ve opened our first seven dental studios in NYC with more to come in 2021. 

Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.

This position is located in our Nashville, TN office. 


<li>Design and implement build, deployment, and configuration management</li><li>Test implemented designs</li><li>Build and test automation tools for infrastructure provisioning</li><li>Handle code deployments in all environments</li><li>Monitor metrics and develop ways to improve</li><li>Provide technical guidance and educate team members and coworkers on development and operations</li><li>Brainstorm for new ideas and ways to improve development delivery</li><li>Consult with peers for feedback during testing stages</li><li>Build, maintain, and monitor configuration standards</li><li>Maintain day-to-day management and administration of projects</li><li>Manage CI and CD tools with team</li><li>Document and design various processes; update existing processes</li><li>Improve infrastructure development and application development</li><li>Monitor production systems and develop, configure and maintain alerting platforms</li>

<li>A proven track record of practical, thoughtful problem-solving.</li><li>Experience working in and advocating for agile environments.</li><li>Experience working with retail, e-commerce, and POS systems a plus.</li><li>Experience working within PCI-compliant, HIPAA-compliant environments a plus.</li><li>Proven work experience in any of the following AWS, AWS IAM, AWS Lambda, EC2, Serverless Framework, AWS RDS, Postgres, SQL Server</li><li>Experience working in an Agile/Scrum development process</li><li>Experience with performance and security testing is a plus</li><li>BS/MS degree in Computer Science, Engineering or a related subject</li>

<div>At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp;&nbsp;&nbsp;</div><div><br></div><div>Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.</div><div><br></div><div>We're adding a Digital Product Manager to the Tend team, to support the overall business by creating digital products, features and services for a best-in-class experience for our members and the Tend studio teams. You will be joining the team to work closely with our Member Experience Team to reimagine our members booking journeys.</div>

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.   

Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.

We're adding a Digital Product Manager to the Tend team, to support the overall business by creating digital products, features and services for a best-in-class experience for our members and the Tend studio teams. You will be joining the team to work closely with our Member Experience Team to reimagine our members booking journeys.


<li>Own the digital product experience for our Member Experience Team, with the goal to fulfill Tend’s commitment to provide an experience that leaves members looking forward to the dentist.</li><li>Develop the product vision - and specific products that realize that vision - to create an unrivaled digital customer experience from start to finish.</li><li>Serve as an expert for the product management team, provide direction &amp; feedback on initiatives.&nbsp;</li><li>Deliver solutions for the most complex product challenges at Tend, including oversight of projects that span multiple teams, stakeholders and partners.&nbsp;</li><li>Work cross-functionally with the engineering, design and marketing team at Tend.&nbsp;</li><li>Drive the creation, and iteration, of processes to improve the Tend team's output.</li><li>Provide guidance, set expectations and optimize processes through consistent and constructive feedback with both the product team and our stakeholders.</li>

<li>We are a fun, hardworking team at Tend. You must be collaborative, scrappy and willing to roll up your sleeves.</li><li>3+ years of product management experience.</li><li>Proven track record of developing digital products that totally delight customers.</li><li>User-obsessed - think about user needs.</li><li>Data-driven - be analytical to support your decision-making process and to identify new opportunities.</li><li>Well organized - we are working on a lot of things in parallel.</li><li>Process minded - a lot of the opportunities you’ll work on will require thinking through the process and the outcome to the end-user experience.</li><li>Experience with Salesforce and other backend tools is a BIG PLUS as you will be working closely with the Member Experience Team.</li>

<div>At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp; &nbsp;</div><div>&nbsp;</div><div>Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.</div><div>&nbsp;</div><div>We're adding a Digital Product Manager to the Tend team, to support the overall business by creating digital products, features and services for a best-in-class experience for our members and the Tend studio teams. You will be joining the team to work closely with our Member Experience Team to reimagine our members booking journeys.</div><div><br></div>

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.   
 
Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.
 
We're adding a Digital Product Manager to the Tend team, to support the overall business by creating digital products, features and services for a best-in-class experience for our members and the Tend studio teams. You will be joining the team to work closely with our Member Experience Team to reimagine our members booking journeys.



<li>You own the digital product experience for our member facing app and web experience, called Smart Mouth.</li><li>Develop the product vision - and specific products that realize that vision - to create an unrivaled digital customer experience from start to finish.</li><li>Serve as an expert for the product management team, provide direction &amp; feedback on initiatives.&nbsp;</li><li>Deliver solutions for the most complex product challenges at Tend, including oversight of projects that span multiple teams, stakeholders and partners.&nbsp;</li><li>Work cross-functionally with the engineering, design and marketing team at Tend.&nbsp;</li><li>Drive the creation, and iteration, of processes to improve the Tend team's output.</li><li>Provide guidance, set expectations and optimize processes through consistent and constructive feedback with both the product team and our stakeholders.</li>

<li>We are a fun, hardworking team at Tend. You must be collaborative, scrappy and willing to roll up your sleeves.</li><li>3+ years of product management experience.</li><li>Experience building delightful user experiences for mobile and web.</li><li>Proven track record of developing digital products that delight customers.</li><li>User-obsessed - think about user needs.</li><li>Data-driven - be analytical to support your decision-making process and to identify new opportunities.</li><li>Well organized - we are working on a lot of things in parallel.</li><li>Process minded - a lot of the opportunities you’ll work on will require thinking through the process and the outcome to the end-user experience.</li>

<div><b style="font-size: 11pt">Why Tend?</b></div><div><span style="font-size: 11pt">Tend does dental differently for patients and clinicians alike. We provide the best dental care available, with a spectacular clinical team and state-of-the-art dental technology.&nbsp;</span></div><div><br></div><div><span style="font-size: 11pt">As a dental company, we aren’t corporate. We aren’t&nbsp; private. Tend is a new dental model that’s a joy to work at. Simply put, Tend is a place where dental is transformed into the empowering, human, and joyful experience it should be. We want our Dental Hygienists to love their jobs more than ever.&nbsp;</span></div><div><br></div><div><span style="font-size: 11pt">We are hiring for a Director of Talent to support our expansion to the West Coast.</span></div><div><br></div><div><span style="font-size: 11pt">This person will report to the VP of Talent and will lead the recruitment efforts for Clinical and Non-clinical practice team roles on the West Coast.</span></div>

Why Tend?
Tend does dental differently for patients and clinicians alike. We provide the best dental care available, with a spectacular clinical team and state-of-the-art dental technology. 

As a dental company, we aren’t corporate. We aren’t  private. Tend is a new dental model that’s a joy to work at. Simply put, Tend is a place where dental is transformed into the empowering, human, and joyful experience it should be. We want our Dental Hygienists to love their jobs more than ever. 

We are hiring for a Director of Talent to support our expansion to the West Coast.

This person will report to the VP of Talent and will lead the recruitment efforts for Clinical and Non-clinical practice team roles on the West Coast.


<li>Create and implement a sourcing strategy for each clinical and non-clinical practice role, aligned to the Company’s brand and strategic initiatives</li><li>Clearly communicate the Employee Value Proposition (EVP) to attract + retain high-performing teams</li><li>Develop sourcing strategies for long term talent engagement within the market</li><li>Optimize hiring practices to accomplish the required staffing model for new and existing studios within the market</li><li>Forecast future hiring needs based on business growth plans</li><li>Manage partnerships with external agencies &amp; vendors</li><li>Collaborate with Regional Operations and Studio teams to understand their talent needs</li><li>Demonstrate initiative in recommending and implementing delivery process improvements to increase efficiency, and constantly strive to move our recruitment efforts to the next level</li>

<li>BS/BA Degree required; MBA or advanced degree preferred</li><li>5+ years of experience as a Talent Acquisition professional supporting full-cycle recruitment in a multi-site organization</li><li>Experience in a dental or healthcare organization preferred</li><li>Knowledge of developing and executing Talent Acquisition plans for entering a new market</li><li>Experience using ATS Systems, Lever preferred</li><li>People Leadership experience with a history of development and support of internal talent</li><li>Excellent communication and project management skills</li>

<div><span style="font-size: 11pt">At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp; Headquartered in Nashville and New York City, we’ve opened our first 12 dental studios in NYC and DC with more to come before the end of 2021.</span></div><div><br></div><div><span style="font-size: 11pt">Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.</span></div><div><br></div><div><span style="font-size: 11pt">This position is located in our Nashville, TN office.</span></div><div><br></div><div><span style="font-size: 11pt">About this Role</span></div><div><br></div><div><span style="font-size: 11pt">The Financial Planning &amp; Analysis (FP&amp;A) team provides specialized analytical and finance support services in support of Tend’s development and operations. The FP&amp;A team drives key processes including long-range financial planning, external and internal trend analysis, annual plan target setting, annual plan support and financial performance analysis and reporting.</span></div>

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.  Headquartered in Nashville and New York City, we’ve opened our first 12 dental studios in NYC and DC with more to come before the end of 2021.

Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.

This position is located in our Nashville, TN office.

About this Role

The Financial Planning & Analysis (FP&A) team provides specialized analytical and finance support services in support of Tend’s development and operations. The FP&A team drives key processes including long-range financial planning, external and internal trend analysis, annual plan target setting, annual plan support and financial performance analysis and reporting.


<li>Analyze, explain, and present the financial performance and plans of the business</li><li>Work with a variety of stakeholders to gather inputs, validate recommendations, and help manage the planning process</li><li>Provide meaningful, actionable insights, advice, and recommendations on historic and the future financial performance to the Business' operations and leadership teams</li><li>Communicate analysis and recommendations in a clear, succinct manner while demonstrating executive presence</li><li>Support an efficient and effective planning process that produces accurate and logical plans that align with business's strategic objectives</li>

<li>Bachelor's degree in Finance, Accounting, or related subject</li><li>Minimum of 3+ years of relevant finance experience, focus on Financial Planning and Analysis preferred</li><li>Proven ability to work independently as well as within a team environment</li><li>Demonstrated accomplishments in the following areas: Financial Reporting and Analysis, Problem Solving, Project Management, Business Process improvement, and Attention to Detail</li><li>Creativity in analyzing complex and ambiguous business issues and datasets</li>

<li>Lead the Learning &amp; Development strategy, implementation and assessment of training for the organization, including:</li><li>Manage the Learning Management System (LMS) for the organization, including course selection, assignment and assessment.</li><li>Develop, prepare and deliver training programs for both clinical and non-clinical curriculum for new and existing teams&nbsp;</li><li>Source, Develop and deliver TendU leadership training&nbsp;</li><li>Conduct training designed to meet compliance standards and CDC guidelines for safety and regulatory training</li><li>Lead the onboarding programs for new studio and hub team members</li><li>Manage day-to-day programs and delivery processes</li><li>Develop virtual and in-person training programs for field and hub support roles</li><li>Interface with all Departments to develop specifications for the requirements, curriculum, and content of the training programs.</li><li>Lead efforts to create, maintain, and align SOP’s to Company initiatives</li><li>Collaborates with cross-functional departments to develop and implement custom training for the respective area(s).</li><li>Continuously reviews and modifies training programs for improved performance and effectiveness.</li><li>Conducts clinical and leadership training needs analysis and Coordinate vendor relations for external training programs as required.</li><li>Act as a learning and talent development business advisor on effective and leading-edge learning and development strategies to achieve business goals</li><li>Establish the right communications vehicles and project management tools to ensure real-time and close connection to business leaders, organizational priorities and changes.</li><li>Provide input into the annual plan and budget to execute learning and talent development activities, as appropriate</li><li>Demonstrate initiative in recommending and implementing delivery process improvements to increase efficiency, and constantly moving learning to the next level</li>

<li>​​BS/BA Degree required; MBA or advanced degree preferred</li><li>5+ years of measurable HR/L&amp;D experience in multi-site, multi-state organization</li><li>2+ years of experience in a healthcare organization</li><li>Skilled in adult learning, facilitation, needs assessment and measuring impact of learning programs</li><li>Knowledge of Continuous Improvement Philosophies (LEAN/Six Sigma)</li><li>Excellent presentation and facilitation skills</li><li>Exceptional project management skills</li><li>Ability to work effectively in a fast-paced, multi-tasking environment</li><li>Strong strategic-thinking skills with an ability to collaborate with team members on best practices</li><li>Consultative approach toward clients</li><li>Sound leadership skills</li><li>Ability to handle multiple projects and programs concurrently</li><li>Superb written and verbal communication and interpersonal skills</li><li>Possess strong planning and organizational skills, collaborative, patience, professionalism, and initiative.</li>

<div><span style="font-size: 10.5pt">At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp;&nbsp;&nbsp;</span>&nbsp;</div><div><br></div><div><span style="font-size: 10.5pt">Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.</span>&nbsp;</div><div><br></div><div><span style="font-size: 10.5pt">The Healthcare Recruiter will support Tend’s continued growth by recruiting dentists and specialists across our studios in multiple markets. Utilizing your skills in process improvement, collaboration, communication, strategic thinking, and empathy you will ensure an excellent full-cycle recruiting experience for our candidates and hiring managers.&nbsp;</span></div>

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.    

Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to. 

The Healthcare Recruiter will support Tend’s continued growth by recruiting dentists and specialists across our studios in multiple markets. Utilizing your skills in process improvement, collaboration, communication, strategic thinking, and empathy you will ensure an excellent full-cycle recruiting experience for our candidates and hiring managers. 


<li>Manage the full life-cycle recruiting for assigned roles while delivering an exceptional candidate experience and serving as an ambassador for Tend</li><li>Ensure a robust pipeline of active and passive candidates in all markets and establish networking relationships with a diverse pool of candidates&nbsp;</li><li>Leverage various tools including LinkedIn Recruiter, job postings, and social media to source candidates</li><li>Conduct thorough interviews to assess candidate qualifications, interests, and fit for Tend</li><li>Schedule interviews and ensure candidates move through the pipeline in a timely manner</li><li>Maintain accurate documentation of all candidates in the pipeline and provide recruitment reports to hiring managers</li><li>Travel to conduct business meetings with hiring managers and candidates in different markets&nbsp;</li>

<li>3-5 years of recruiting experience within a healthcare, retail, startup or agency setting</li><li>Experience directly recruiting providers a plus</li><li>Demonstrated ability to develop strong relationships with hiring managers in the field</li><li>Experience sourcing passive candidates including the ability to develop boolean strings and create effective outreach messages to engage candidates&nbsp;&nbsp;</li><li>Experience working in a startup or hyper-growth environment preferred&nbsp;</li><li>Knowledge of various recruiting tools to identify and connect with candidates</li>

<div><span style="font-size: 11pt">This role will lead and support execution of Tend’s Licensing and Credentialing efforts. This includes support of clinical hiring with both Primary Source Verification (PSV) and License obtainment, expirables management (clinical license, certifications, etc.), and Insurance credentialing. This role will oversee all of these functions and continue to develop Tend’s capabilities in this space in an effort to improve onboarding, ensure clinical satisfaction, and reduce payment leakage. </span></div>

This role will lead and support execution of Tend’s Licensing and Credentialing efforts. This includes support of clinical hiring with both Primary Source Verification (PSV) and License obtainment, expirables management (clinical license, certifications, etc.), and Insurance credentialing. This role will oversee all of these functions and continue to develop Tend’s capabilities in this space in an effort to improve onboarding, ensure clinical satisfaction, and reduce payment leakage. 


<li>Supports the People Team in onboarding with particular focus on PSV and License obtainment for new clinical team members</li><li>Coordinates the management of the credentials application, to ensure distribution, receipt, processing, and timely delivery.</li><li>Manages the expirables process to ensure all clinical provider licenses and certificates remain current, ensuring appropriate notification prior to expiration.</li><li>Works with Business Development and Legal teams to understand new market requirements for clinical licensure and translates into operational requirements to be used in recruiting and management</li><li>Will continually review the overall L&amp;C process to identify areas of improvement in service quality to clinicians (engagement with boards, clinicians, etc.) and operational efficiency (software optimization, flow, etc.)</li><li>Monitors and reports turnaround times for processing of credentialing applications, with continued focus on delivery of a high quality product, with the greatest efficiency, in the least amount of time.&nbsp;</li><li>Prepares for and coordinates credentialing audits in compliance with the managed care delegated credentialing contracts.</li><li>Will support effort to enroll in Delegated Credentialing with Insurance companies</li><li>Performs miscellaneous job-related duties as assigned.</li>

<li>2+ years of relevant licensing and credentialing experience within a healthcare setting</li><li>Paralegal experience is a positive but not required</li><li>Experience managing contracting and re-credentialing pipeline&nbsp;</li><li>Must be able to work cross functionally and effectively engage with clinicians</li><li>Desire to work in a startup or hyper-growth environment preferred</li><li>Strategically minded and excited to influence the provider onboarding process at Tend</li><li>Exceptional organization, attention to detail, and communication skills&nbsp;</li><li>Ability to take initiative and deliver results within a fast-paced environment&nbsp;</li><li>Ability to prioritize and handle multiple tasks simultaneously</li>

<div>As a Conversion Rate Optimization (CRO) Manager, you will help manage and execute the testing roadmap with the ultimate goal of driving user growth and reducing customer acquisition costs. Representative work includes optimizing our landing pages, booking flow, and ecommerce checkout flow.</div><div><br></div><div>As a part of the growth strategy team, you will work closely with senior members of the Tend team on brand value proposition, product positioning, landing pages, personalization and overall content structure optimization. This role is a unique opportunity to play a meaningful role in contributing to the rapid growth of Tend across its dental services and ecommerce businesses.</div><div><br></div><div>This role is based in NYC and will report directly to the Senior Manager of CRO.</div>

As a Conversion Rate Optimization (CRO) Manager, you will help manage and execute the testing roadmap with the ultimate goal of driving user growth and reducing customer acquisition costs. Representative work includes optimizing our landing pages, booking flow, and ecommerce checkout flow.

As a part of the growth strategy team, you will work closely with senior members of the Tend team on brand value proposition, product positioning, landing pages, personalization and overall content structure optimization. This role is a unique opportunity to play a meaningful role in contributing to the rapid growth of Tend across its dental services and ecommerce businesses.

This role is based in NYC and will report directly to the Senior Manager of CRO.


<li>Manage testing roadmaps across our dental services, ecommerce, and clinical recruiting parts of the business.</li><li>Prioritize, brief in, launch, and measure results of tests.</li><li>Collaborate with our Design Team to define asset requirements and communication/messaging strategies for tests</li><li>Collaborate with our Engineering Team to define feature requirements and QA tests prior to launch</li><li>Collaborate with Marketing Team leads responsible for paid media, email, and partnerships to identify and implement optimization opportunities</li>

<li>A balance of analytical horsepower, creativity, and user empathy&nbsp;</li><li>A strategic mind that can derive insights, recommendations and action plans from qualitative market trends, consumer feedback and large data sets</li><li>A relentless drive to get to the bottom of problems (i.e. site performance bugs, negative performance trends)</li><li>Excellent organizational and project management skills</li><li>Someone who can thrive in a fast-paced environment and take direction from multiple people</li><li>Someone who proactively stays ahead of the curve on new strategies, advertising channels, and conversion rate optimization techniques</li>

<li>Bachelor's degree in a technical discipline or equivalent experience</li><li>1-2 years of experience in a marketing or product role</li><li>Highly analytical with strong proficiency in Excel/Google Sheets and BI tools like Looker</li><li>Proficiency in marketing platforms and tools like: Google Analytics, Google Ads Manager, Facebook Business Manager, Google Tag Manager, etc.</li><li>Experience working at an early-stage startup a plus</li><li>Experience working at a health tech and/or ecommerce organization a plus</li><li>Experience working with product and engineering teams a plus</li>

<div><span style="font-size: 10.5pt">Tend is seeking a highly analytical, driven and empathetic team member to lead the human resources function for the Northeast markets at Tend.</span><span style="font-size: 12pt">&nbsp; </span><span style="font-size: 10.5pt">The ideal candidate is a highly-motivated and results-driven individual who is passionate about building an innovative consumer concept with competitive and unique human resource programs for a diverse team.&nbsp; Must have experience working with high-growth companies and be excited to embrace the speed and ambiguity that comes with that environment.&nbsp; </span></div>

Tend is seeking a highly analytical, driven and empathetic team member to lead the human resources function for the Northeast markets at Tend.  The ideal candidate is a highly-motivated and results-driven individual who is passionate about building an innovative consumer concept with competitive and unique human resource programs for a diverse team.  Must have experience working with high-growth companies and be excited to embrace the speed and ambiguity that comes with that environment.  


<li>Provides strategic and consultative support as a business partner to the studio operations and support center teams in our New York City and Boston markets.&nbsp;&nbsp;</li><li>Identifies opportunities for improvement, strategies to drive and reward performance and develop the studio teams.</li><li>Implements strategies with business leaders to select and retain the diverse talent required to maintain a competitive advantage and to align with recruiting and business strategies.</li><li>Supports HR Strategy on community, culture and employee relations.&nbsp;&nbsp;</li><li>Provides expertise to the studio teams on issues related to employment law, benefits, payroll and training.&nbsp; Ensure alignment of HR initiatives to the business strategy which includes the ability to identify, analyze, understand and articulate business goals and objectives at the support center and studio level.</li><li>Leads the investigation of employee issues within the studios.• Collaborates in the design and communication of Business Unit and HR strategies.</li><li>Delivers and implements strategies that support a high performing culture.</li><li>Maintain knowledge of legal and regulatory policies affecting human resources functions and ensure policies, procedures and reporting are in compliance.&nbsp;</li><li>Coach managers/supervisors on employee relations issues in order to enable them to address employee issues directly and insuring processes are in place to maintain a fair and equitable workplace.</li><li>Providing advice and counsel to managers on a variety of topics to optimize employee engagement, team development, and organizational effectiveness.</li><li>Perform difficult staffing duties, including managing understaffed situations, conflict resolution, terminating employees and administering disciplinary procedures.</li><li>Educate and assist leadership on salary administration and performance management.</li><li>Provide career planning and development counsel to employees and managers.</li><li>Lead onboarding and new hire training strategies for studio operations and support center team members.</li>

<li>10+ years of experience as a Human Resources Business Partner in a healthcare or multi-site, multi-state retail or hospitality organization</li><li>Bachelor's degree in a related field or equivalent experience. Master's or MBA degree preferred.</li><li>Considerable knowledge of HR principles, practices, and procedures related to employee relations, organizational development, training, and talent management.</li><li>Ability to effectively plan, set priorities, and manage several complex projects simultaneously while working under pressure to meet deadlines.</li><li>Knowledge of federal and state laws relating to benefit plans including ERISA, HIPAA, COBRA and FMLA.</li><li>Superior written and verbal communication skills to effectively address all levels within the organization.</li><li>Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures.</li><li>Ability to exercise considerable judgment and discretion in dealing with matters of significance for the company.</li><li>Proven ability to investigate and research information, analyze data in relation to the relevant employment laws, trends, policies and procedures and to use sound judgment to draw valid conclusions, recommendations and develop corrective actions</li><li>Demonstrated ability to objectively coach and counsel employees at all levels on complex, highly sensitive work issues</li><li>Proven customer focused experience and excellent judgment</li>

<div>No experience needed!</div><div>&nbsp;</div><div>Interested in learning about career in Revenue Cycle? Haven't worked in this type of field before, no problem! We'd love to train you!</div><div>&nbsp;</div><div>We're seeking a talented and driven individual to join our team that will support the overall revenue process through the management &amp; coordination of billing and reconciliation. Responsibilities include identifying patient reimbursement issues, ensuring that claims, denials, and appeals are efficiently processed, and resolving billing-related issues.</div><div><br></div><div><u><b>About this Role:</b></u></div><div><br></div><div>Post cash daily</div><div>Work outstanding A/R thoroughly.</div><div>Ensure the accurate information is entered on patient ledger.</div><div>Billing of claims</div><div>Consistently deliver high-quality patient experience, keeping our Tend values at heart.</div><div>Maintain confidential information within HIPPA guidelines Up to 50% remote WFH after the completion of training</div><div>Performs other duties as assigned.</div><div><br></div><div><u><b>About You:</b></u></div><div><br></div><div>-High School Diploma required</div><div>-Dependable &amp; organized, with a positive attitude.&nbsp;</div><div>-Is people oriented and enjoys interacting with others&nbsp; Is autonomous and independent and enjoys working with little direction&nbsp;</div><div>-Resolve insurance accounts analyzing and reviewing for payment resolution</div><div>-Meet or exceed all goals set by Revenue Cycle Director and Team Captain</div><div>-Strong ability to uphold organizational values, work with integrity and ethically, inspire the trust of others, and treat people with respect&nbsp;</div><div>-Adheres to all tend policies and procedures</div><div>-Open to continuous growth and evolution of responsibilities; resilient with an ability to receive and act on feedback.</div><div>-Strong computer, data entry, and typing skills; ability to work between multiple technology platforms; able to learn and utilize new technology.</div><div>-Patience and strong listening skills to identity root cause to meet organization needs.</div><div>-Positive and proactive can-do attitude.</div><div>-Adheres to all Tend policies and procedures</div>

No experience needed!
 
Interested in learning about career in Revenue Cycle? Haven't worked in this type of field before, no problem! We'd love to train you!
 
We're seeking a talented and driven individual to join our team that will support the overall revenue process through the management & coordination of billing and reconciliation. Responsibilities include identifying patient reimbursement issues, ensuring that claims, denials, and appeals are efficiently processed, and resolving billing-related issues.

About this Role:

Post cash daily
Work outstanding A/R thoroughly.
Ensure the accurate information is entered on patient ledger.
Billing of claims
Consistently deliver high-quality patient experience, keeping our Tend values at heart.
Maintain confidential information within HIPPA guidelines Up to 50% remote WFH after the completion of training
Performs other duties as assigned.

About You:

-High School Diploma required
-Dependable & organized, with a positive attitude. 
-Is people oriented and enjoys interacting with others  Is autonomous and independent and enjoys working with little direction 
-Resolve insurance accounts analyzing and reviewing for payment resolution
-Meet or exceed all goals set by Revenue Cycle Director and Team Captain
-Strong ability to uphold organizational values, work with integrity and ethically, inspire the trust of others, and treat people with respect 
-Adheres to all tend policies and procedures
-Open to continuous growth and evolution of responsibilities; resilient with an ability to receive and act on feedback.
-Strong computer, data entry, and typing skills; ability to work between multiple technology platforms; able to learn and utilize new technology.
-Patience and strong listening skills to identity root cause to meet organization needs.
-Positive and proactive can-do attitude.
-Adheres to all Tend policies and procedures


<div>At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp;</div><div><br></div><div>We're looking for a highly skilled Senior Product Designer to support our growing digital product as an independent contributor. We have a ton of exciting projects and we need your help!&nbsp; In this role, you’ll deliver full spec, beautiful, functional design that meets product requirements, stakeholder feedback, and engineering capability.&nbsp;</div><div><br></div><div>Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.</div>

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience. 

We're looking for a highly skilled Senior Product Designer to support our growing digital product as an independent contributor. We have a ton of exciting projects and we need your help!  In this role, you’ll deliver full spec, beautiful, functional design that meets product requirements, stakeholder feedback, and engineering capability. 

Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.


<li>Have <b>2 years of eCommerce or Subscription design experience</b>, minimum.</li><li>Can identify user needs and wants through user research and insights</li><li>Fluent in Visual Design, Interaction Design, Application Design, and, of course, UX</li><li>Have experience with mobile native, desktop web, and mobile web design viewsAre just as concerned with what the product does with how it looks</li><li>Can seamlessly transition between large app-scale product work and incremental updates to external marketing pages</li><li>Can explain design choices to stakeholders and iterate quickly based on feedbackHave shipped and supported a product, page, app, etc.</li>

 You’ll be a great fit for this position if you

<li>Have experience with design in healthcare or adjacent space</li><li>Have experience with design in DTC / CPG</li><li>Can do some/any/a lot of front-end work</li><li>Are cool as a cucumber during global pandemics and have no problem with Zoom </li>

<li>Design has a real voice in our company and we see good design as key to our success.</li><li>We recently won a Red Dot Design Award and we’re super psyched about it.&nbsp;</li><li>We value end-to-end seamless experience: the patient has to feel great from booking to filling to chilling at home afterward.</li><li>We’re a very small team doing a lot. Tight feedback loops and open communication keeps things running.</li><li>We depend on honest, experienced individuals expressing their point of view to keep the bar high.</li>

<div><span style="font-size: 15px">At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp; Headquartered in Nashville and New York City, we’ve opened our first 12 dental studios in NYC and DC with more to come before the end of 2021.</span></div><div><br></div><div><span style="font-size: 15px">Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.</span></div><div><br></div><div>This position is located in our Nashville, TN office.</div><div><br></div><div><span style="font-size: 11pt">Reporting to the Assistant Controller, the Senior Accountant will have several primary areas of responsibility, including general ledger, billing, payables, financial analysis, reporting, cash management, and providing financial support to operations. </span></div>

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.  Headquartered in Nashville and New York City, we’ve opened our first 12 dental studios in NYC and DC with more to come before the end of 2021.

Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.

This position is located in our Nashville, TN office.

Reporting to the Assistant Controller, the Senior Accountant will have several primary areas of responsibility, including general ledger, billing, payables, financial analysis, reporting, cash management, and providing financial support to operations. 


<li>Full cycle month-end close, including preparing and entering journal entries and reconciling general ledger accounts&nbsp;</li><li>Analyze and prepare variance analysis for internal monthly financial statements</li><li>Monthly billing and collection responsibilities&nbsp;</li><li>Assist with accounts payable and related cash management&nbsp;</li><li>Banking and cash management</li><li>Identify, research and resolve accounting and operational issues&nbsp;</li><li>Assist with the development, implementation of, and monitoring adherence to company accounting policies and procedures&nbsp;</li><li>Document accounting policies and procedures and identify opportunities for process improvement</li>

<li>Bachelor’s degree in Accounting or related field required</li><li>3+ years of previous experience in a similar role</li><li>Thorough knowledge of GAAP</li><li>Strong Microsoft Excel skills required</li><li>Excellent organizational and communication skills</li><li>Ability to work in a high-growth, start-up environment</li>

<div><span style="font-size: 10pt">At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience. Headquartered in Nashville and New York City, we’ve opened our first 15 dental studios in NYC and Washington, D.C. with many more to come nationally over the next 12 months.</span></div><div><br></div><div><span style="font-size: 10pt">Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.</span></div><div><br></div><div><span style="font-size: 10pt">This position is located in our NYC office and will focus on building a dynamic &amp; disruptive Oral Care consumer products vertical (e.g., electric toothbrushes, toothpastes, mouth rinses, flosses, and more).</span></div>

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience. Headquartered in Nashville and New York City, we’ve opened our first 15 dental studios in NYC and Washington, D.C. with many more to come nationally over the next 12 months.

Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.

This position is located in our NYC office and will focus on building a dynamic & disruptive Oral Care consumer products vertical (e.g., electric toothbrushes, toothpastes, mouth rinses, flosses, and more).


<li>Develop &amp; execute strategy to establish Tend’s fast-growing national studio footprint as a vibrant sales channel; delight &amp; convert our members into CPG evangelists</li><li>Deliver on omnichannel sales targets; own KPI dashboard &amp; reporting</li><li>Lead training &amp; ongoing education to cultivate a deep understanding of (and love for!) Tend’s consumer products and digital tools, focusing predominantly on our studio &amp; clinician teams located in NYC, DC, Boston, and soon to be nationwide</li><li>Partner with CPG GM, Digital Product team, internal creative/design team, and Operations to create scalable training content for field teams</li><li>Own vision in-studio merchandising &amp; display plans and support execution/complianceCollect and action quantitative &amp; qualitative feedback and insights from members &amp; clinicians&nbsp;</li><li>Develop and build strong cross-functional relationships, notably with studio leaders, clinicians, Operations, Marketing, Design, and Digital Product</li><li>Engage directly with members in our studios with world class customer service &amp; education</li><li>Represent Tend/CPG at events, brand partnerships/activations, and organic social channels</li><li>Partner with regional managers and studio leadership to manage in-studio inventory, merchandising execution, and seasonal activations</li>

<li>3-5+ years of sales, education, and retail experience; beauty preferred</li><li>Quick-thinking, creative, hands-on, organized problem-solver</li><li>Strong project management, cross-functional communication &amp; influencing skills</li><li>Excited to flourish in a fast-paced environment with an entrepreneurial spirit</li><li>Excellent interpersonal, verbal, and written communication skills; charismatic storyteller a plus</li>

Senior Manager, CPG Studio Sales & Education

<div><span style="font-size: 11pt">At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp;</span></div><div><br></div><div><span style="font-size: 11pt">We're looking for a highly skilled Product Designer to support our growing digital product as an independent contributor. We have a ton of exciting projects and we need your help! This role will focus on the design of Tend’s brand new iOS app. You’ll deliver full spec, beautiful, functional design that meets product requirements, stakeholder feedback, and engineering capability.&nbsp;</span></div><div><br></div><div><span style="font-size: 11pt">Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.</span></div>

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience. 

We're looking for a highly skilled Product Designer to support our growing digital product as an independent contributor. We have a ton of exciting projects and we need your help! This role will focus on the design of Tend’s brand new iOS app. You’ll deliver full spec, beautiful, functional design that meets product requirements, stakeholder feedback, and engineering capability. 

Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.


<li>Have &nbsp;<b>4-6 years of design experience with at least 2 years mobile experience</b>, minimum. </li><li>Can identify user needs and wants through user research and insights.</li><li>Fluent in Visual Design, Interaction Design, Application Design, and, of course, UX</li><li>Have experience with mobile native, desktop web, and mobile web design views</li><li>Are just as concerned with what the product does with how it looks.</li><li>Can seamlessly transition between large app-scale product work and incremental updates to external marketing pages</li><li>Can explain design choices to stakeholders and iterate quickly based on feedback</li><li>Have shipped and supported a product, page, app, etc.</li>

<li>Have worked in a service space as well as a product (DTC/CPG) space</li><li>Have experience with design in healthcare or adjacent space</li><li>Can do some/any/a lot of front-end work</li><li>Are cool as a cucumber during global pandemics and have no problem with Zoom</li>

<li>Design has a real voice in our company and we see good design as key to our success</li><li>We recently won a Red Dot Design Award and we’re super psyched about it.&nbsp;</li><li>We value end-to-end seamless experience: the patient has to feel great from booking to filling to chilling at home afterward.</li><li>We’re a very small team doing a lot. Tight feedback loops and open communication keeps things running.</li><li>We depend on honest, experienced individuals expressing their point of view to keep the bar high.</li>

Senior Product Designer, Patient Products

<div><span style="font-size: 11pt">At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp;&nbsp;</span></div><div><br></div><div><span style="font-size: 11pt">Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.</span></div><div><br></div><div><span style="font-size: 11pt">We are seeking a Talent Specialist to join our HR team and manage the main stage of our hiring process.&nbsp;</span></div><div><br></div><div><span style="font-size: 11pt">As a Talent Sourcer, you will be responsible for posting positions on all sourcing sites, to utilize different channels to search for potential candidates, reach passive candidates and build talent pipelines for future employment needs. You will proactively recognize our hiring needs and assist us in filling our open vacancies with qualified candidates.</span></div><div><br></div><div><span style="font-size: 11pt">If you have strong administration skills and a passion for working to help a rapidly growing company find the right talent, we’d like to meet you.</span></div>

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.  

Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.

We are seeking a Talent Specialist to join our HR team and manage the main stage of our hiring process. 

As a Talent Sourcer, you will be responsible for posting positions on all sourcing sites, to utilize different channels to search for potential candidates, reach passive candidates and build talent pipelines for future employment needs. You will proactively recognize our hiring needs and assist us in filling our open vacancies with qualified candidates.

If you have strong administration skills and a passion for working to help a rapidly growing company find the right talent, we’d like to meet you.


<li>Interact with potential candidates via social media and professional networks (e.g. LinkedIn, Indeed, etc).</li><li>Draft and send recruiting emails to the desired candidates.</li><li>Posting jobs on all site and keeping our postings at the top of the search results.</li><li>Recognize qualified applicant profile utilizing different sourcing procedures.</li><li>Create talent pools for future hiring needs.</li><li>Promote our employer brand on online and offline platforms.</li><li>Maintain applicant databases through our Applicant Tracking System.</li><li>Correspond with past candidates in regards to available job openings.</li>

<li>BA/BS Degree - Preferably in Human Resources</li><li>Excellent oral and written communication skills.</li><li>Ability to present our company and open roles to potential candidates effectively.</li><li>Outstanding time-management skills.</li><li>Ability to work in teams or individually as and when required.</li><li>Good interpersonal and organizational skills.</li>

<div>Tend is a fast-moving company, poised for substantial growth over the coming years. To help facilitate this growth, we are building out our Technology Team by adding a role that is almost entirely focused on helping to deploy our new studios. If you are an organized individual that loves solving problems and working in technology, you may be a great fit for this role!</div><div><br></div>

Tend is a fast-moving company, poised for substantial growth over the coming years. To help facilitate this growth, we are building out our Technology Team by adding a role that is almost entirely focused on helping to deploy our new studios. If you are an organized individual that loves solving problems and working in technology, you may be a great fit for this role!



<li>Responsible for simultaneously managing multiple new studio deployments from start to finish by owning the following functions:</li><li>Creating/tracking overall studio project and ensuring that deliverables are produced on time and with accuracy</li><li>Reviewing construction diagrams to ensure all technical requirements are met and will facilitate the related business objectives</li><li>Coordinating on-site work with outsourced partners (i.e. low volt cabling, ISPs) and general contractor</li><li>Participating in weekly construction meetings and providing status updates on each assigned project</li><li>Managing ordering process for new technology, including related expenses</li><li>Pre-configuring, palletizing, and shipping equipment to studios ahead of final install</li><li>Traveling to studios to complete site visits/check-ups, as necessary</li><li>Being on-site and coordinating final install of all equipment, ensuring all technology is in place and configured according to standard</li><li>Ensuring all Tend-managed technology is able to connect to/work with third-party-managed dental technology (e.g. X-ray machine)</li><li>Facilitating handoff of technology to Operations/Studio Team and following up post-install to make sure everything is working</li><li>Between projects and as time allows, may also manage other non-studio related technology deployments or changes</li><li>Job is based in Nashville, but will require travel</li>

<li>Bachelor’s degree or similar experience/certifications (A+, Network+, etc)</li><li>5+ years working in technology</li><li>Must be extremely organized, detail-oriented, and able to operate independently&nbsp;</li><li>Must be willing to travel up to 50% of year and work some nights/weekends (if necessary)</li><li>Experience deploying technology at new sites a plus</li><li>Experience managing projects a plus</li>

Join one of NYC and Nashville’s fastest growing startups

Meet our team

Caroline Suh

Conversion Rate Optimization Manager

Chris Jadatz

Director of Product Design

Rita Razalan

Director of Growth

Benefits

Insurance & Wellness

Financial & Retirement Plans

Vacation and Time off

Open Roles

Creative

NYC

Customer Support

Nashville

Engineering

Nashville

Digital Product

Nashville

NYC

Remote

Remote

Talent

San Francisco, CA

Nashville

San Francisco, CA

NYC

Nashville

Finance

Nashville

Nashville

Human Resources

Nashville

Washington, DC

Revenue Cycle Management

Nashville

Nashville

Marketing

NYC

Consumer Product Goods

NYC

Information Technology

Nashville