hub-01

Caroline Suh

Caroline

Conversion Rate Optimization Manager

caroline suh

Chris Jadatz

Chris

Director of Product Design

chris jadatz

Rita Razalan

Rita

Director of Growth

rita razalan

New York & Nashville Hubs

<div>At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp;&nbsp;&nbsp;</div><div><br></div><div>Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.&nbsp;</div><div><br></div><div>We're looking for a highly skilled product designer to support our growing digital product as an independent contributor. We have a ton of exciting projects and we need your help. Please review the qualifications and if you feel like you fit the bill (or you feel like maybe you don’t perfectly fit the bill but you’re awesome) send us a portfolio and note and we’ll consider you.</div>

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.   

Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to. 

We're looking for a highly skilled product designer to support our growing digital product as an independent contributor. We have a ton of exciting projects and we need your help. Please review the qualifications and if you feel like you fit the bill (or you feel like maybe you don’t perfectly fit the bill but you’re awesome) send us a portfolio and note and we’ll consider you.


<li>Have had experience designing or contributing to the design of an iOS app and are well versed in Apple's Human Interface Guidelines</li><li>Can take broad, conceptual ideas and turn them into practical, actionable design.</li><li>Can identify user needs and wants through user research and insights.</li><li>Are highly visual, comfortable with Visual Design, Interaction Design, Application Design, and, of course, UX</li><li>Are just as concerned with what the product does as with how it looks.</li><li>Can seamlessly transition between large app-scale product work and incremental updates to external marketing pages</li><li>Can work with existing brand guidelines and design systems and know when you need to add something new</li><li>Can explain design choices to stakeholders and iterate quickly based on feedback</li><li>Can partner with product, engineering, and content strategy to implement features and pages from concept to launch and beyond</li><li>Have shipped and supported a product/app</li><li>Have experience with desktop and mobile web as well as iOS.</li>

 You’ll be a great fit for this position if you

<li>Have worked in a service space as well as a product (DTC/CPG) space</li><li>Had experience with design in healthcare or adjacent space</li><li>Can do some/any/a lot of front-end work</li><li>Are cool as a cucumber during global pandemics and have no problem with Zoom</li>

<li>We recently won a Red Dot Design Award and we’re super psyched about it.&nbsp;</li><li>We value end-to-end consistent experience. The patient has to feel great from booking to filling to chilling at home afterward.</li><li>We’re a very small team doing a lot. Tight feedback loops and open communication keeps things running.</li><li>We depend on honest, experienced individuals expressing their point of view to keep the bar high.</li><li>Design has a real voice in our company and we see good design as key to our success.</li>

<div>At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp;</div><div><br></div><div>We're looking for a highly skilled Senior Product Designer to support our growing digital product as an independent contributor. We have a ton of exciting projects and we need your help!&nbsp; In this role, you’ll deliver full spec, beautiful, functional design that meets product requirements, stakeholder feedback, and engineering capability.&nbsp;</div><div><br></div><div>Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.</div>

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience. 

We're looking for a highly skilled Senior Product Designer to support our growing digital product as an independent contributor. We have a ton of exciting projects and we need your help!  In this role, you’ll deliver full spec, beautiful, functional design that meets product requirements, stakeholder feedback, and engineering capability. 

Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.


<li>Can take broad, conceptual ideas and turn them into practical, actionable design.</li><li>Can identify user needs and wants through user research and insights.</li><li>Are highly visual, comfortable with Visual Design, Interaction Design, Application Design, and, of course, UX</li><li>Are just as concerned with what the product does with how it looks.</li><li>Can seamlessly transition between large app-scale product work and incremental updates to external marketing pages</li><li>Can work with existing brand guidelines and design systems and know when you need to add something new</li><li>Can explain design choices to stakeholders and iterate quickly based on feedback</li><li>Can partner with product, engineering, and content strategy to implement features and pages from concept to launch and beyond</li><li>Have shipped and supported a product, page, app, etc.</li><li>Have Experience with mobile native, desktop web, and mobile web design views</li>

<li>Had experience with design in healthcare or adjacent space</li><li>Had experience with design in DTC / CPG</li><li>Can do some/any/a lot of front-end work</li><li>Are cool as a cucumber during global pandemics and have no problem with Zoom </li>

<li>We recently won a Red Dot Design Award and we’re super psyched about it.&nbsp;</li><li>We value end-to-end consistent experience. </li><li>The patient has to feel great from booking to filling to chilling at home afterward.</li><li>We’re a very small team doing a lot. Tight feedback loops and open communication keeps things running.</li><li>We depend on honest, experienced individuals expressing their point of view to keep the bar high.</li><li>Design has a real voice in our company and we see good design as key to our success.</li>

<div>At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp;</div><div><br></div><div>We're looking for a highly skilled Senior Product Designer to support our growing digital product as an independent contributor. We have a ton of exciting projects and we need your help!&nbsp;This role will focus on the design of Tend’s external marketing, booking, and patient intake flows. You’ll deliver full spec, beautiful, functional design that meets product requirements, stakeholder feedback, and engineering capability.&nbsp;</div><div><br></div><div>Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.</div>

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience. 

We're looking for a highly skilled Senior Product Designer to support our growing digital product as an independent contributor. We have a ton of exciting projects and we need your help! This role will focus on the design of Tend’s external marketing, booking, and patient intake flows. You’ll deliver full spec, beautiful, functional design that meets product requirements, stakeholder feedback, and engineering capability. 

Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.


Brand Strategy & Creative

<div><b><u style="font-size: 18px">NEW GRADUATES WELCOME TO APPLY!</u></b></div><div><br></div><div>At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp; Headquartered in Nashville and New York City, we’ve opened our first 6 dental studios in Manhattan and Brooklyn, with more studios opening in 2021.</div><div><br></div><div>Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.</div><div><br></div><div><span style="font-size: 11pt">We're seeking a Revenue Cycle Analyst to support the overall revenue process, through the management &amp; coordination of billing and reconciliation.&nbsp;</span></div><div><br></div><div><span style="font-size: 11pt">The Revenue Cycle Analyst’s responsibilities include identifying patient reimbursement issues, ensuring that claims, denials, and appeals are efficiently processed, and resolving billing-related issues. Reporting to the Revenue Cycle Director, the Revenue Cycle Analyst is responsible for ensuring the organization meets its desired patient revenue goals by maintaining daily claims processing, monitoring aging reports, monitoring unprocessed/denied claims and collections of private pay, insurance and fee for service claims. Additional duties include but are not limited to:</span></div>

NEW GRADUATES WELCOME TO APPLY!

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.  Headquartered in Nashville and New York City, we’ve opened our first 6 dental studios in Manhattan and Brooklyn, with more studios opening in 2021.

Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.

We're seeking a Revenue Cycle Analyst to support the overall revenue process, through the management & coordination of billing and reconciliation. 

The Revenue Cycle Analyst’s responsibilities include identifying patient reimbursement issues, ensuring that claims, denials, and appeals are efficiently processed, and resolving billing-related issues. Reporting to the Revenue Cycle Director, the Revenue Cycle Analyst is responsible for ensuring the organization meets its desired patient revenue goals by maintaining daily claims processing, monitoring aging reports, monitoring unprocessed/denied claims and collections of private pay, insurance and fee for service claims. Additional duties include but are not limited to:


<li>Post cash daily</li><li>Work outstanding A/R thoroughly.</li><li>Ensure the accurate information is entered on patient ledger.</li><li>Billing of claimsConsistently deliver high-quality patient experience, keeping our Tend values at heart.</li><li>Maintain confidential information within HIPPA guidelines&nbsp;Up to 50% remote WFH after the completion of training</li><li>Performs other duties as assigned.</li>

<li>High School Diploma required</li><li>Dependable &amp; organized, with a positive attitude.&nbsp;</li><li>Is people oriented and enjoys interacting with others&nbsp;&nbsp;Is autonomous and independent and enjoys working with little direction&nbsp;</li><li>Resolve insurance accounts analyzing and reviewing for payment resolution</li><li>Meet or exceed all goals set by Revenue Cycle Director&nbsp;and Team Captain</li><li>Strong ability to uphold organizational values, work with integrity and ethically, inspire the trust of others, and treat people with respect&nbsp;</li><li>Adheres to all tend policies and procedures</li><li>Open to continuous growth and evolution of responsibilities; resilient with an ability to receive and act on feedback.</li><li>Strong computer, data entry, and typing skills; ability to work between multiple technology platforms; able to learn and utilize new technology.</li><li>Patience and strong listening skills to identity root cause to meet organization needs.</li><li>Positive and proactive can-do attitude.</li><li>Adheres to all Tend policies and procedures</li>

Revenue Cycle Analyst - New Grads Welcome to Apply!

Finance & Accounting

<div>At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp; &nbsp;</div><div><br></div><div>Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes caring for our oral health an experience people look forward to.</div><div><br></div><div>Tend is looking for a Director of Public Relations and Influencer Engagement to oversee our communications efforts. You'll make a significant impact through securing a steady drumbeat of media coverage and influencer engagement. </div><div><br></div><div>The Director will be responsible for establishing and growing our brand as an industry leader and championing Tend to media, thought leaders and influencers. You will own and drive execution, working cross-functionally to surface and share brand, product and business stories that fuel our rapid growth. The role will focus on Tend’s three core areas: Services (e.g. Hygiene, Specialty), CPG (forthcoming suite of CPG products) and People (e.g building the employer brand to establish Tend’s reputation in the clinical world). This role will report to the Chief Marketing Officer and will work with other senior members of the organization to define the role public relations and influencer play in building a first-of-its-kind oral healthcare brand.</div>

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.   

Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes caring for our oral health an experience people look forward to.

Tend is looking for a Director of Public Relations and Influencer Engagement to oversee our communications efforts. You'll make a significant impact through securing a steady drumbeat of media coverage and influencer engagement. 

The Director will be responsible for establishing and growing our brand as an industry leader and championing Tend to media, thought leaders and influencers. You will own and drive execution, working cross-functionally to surface and share brand, product and business stories that fuel our rapid growth. The role will focus on Tend’s three core areas: Services (e.g. Hygiene, Specialty), CPG (forthcoming suite of CPG products) and People (e.g building the employer brand to establish Tend’s reputation in the clinical world). This role will report to the Chief Marketing Officer and will work with other senior members of the organization to define the role public relations and influencer play in building a first-of-its-kind oral healthcare brand.


<li>Be responsible for defining and leading our Public Relations and Influencer strategy. You will develop, recommend, and execute storytelling opportunities that drive coverage and&nbsp; fuel Tend’s rapid growth</li><li>Partner with the Marketing team to create communications materials and messaging documents that support all external communications</li><li>Work with other senior members of the organization to define the role public relations and influencers play in building a first-of-its-kind oral healthcare brand</li><li>Partner with the Design Team to manage organic social content to build nationwide audiences across all social media platforms</li><li>Prepare go-to-market communication strategies for new campaigns, market entries and product launches</li><li>Liaise with the People Team to create strategies that drive clinical recruiting</li><li>Partner with the People Team to facilitate internal communications across our various locations</li>

<li>Own timelines and communication plans for all media efforts including product launches, new services, new market entries, talent announcements (Brand Ambassadors, Directors, etc).</li><li>Create and maintain strong relationships with key editors and and reporters to place product coverage and establish Tend as the go-to oral healthcare solution with consumers</li><li>Understand key media trends, challenges, and opportunities that can be used to differentiate Tends within the competitive market.</li><li>Lead cross functional relationships with brand and other key departments within the company to identify critical product differentiation for storytelling on both regular business and new products</li><li>Accountable for ensuring key stakeholders (both internal and external) are informed, updated and supportive of direction and plans</li><li>Drive consistency of brand messaging across all media channels</li><li>Manage active partnerships with outside agencies including PR, social and advertising agencies</li><li>Understand key business priorities and metrics in order to identify storytelling opportunities that will move the business forward</li>

<li>Develop strategy, KPI’s and proposed structure for influencer programs and activations</li><li>Identify key influencers and build relationships</li><li>Handle communications with influencers and partners to plan, schedule, execute, and measure effective influencer programs</li><li>Generate editorial opportunities to increase national coverage and affiliation with our brands</li><li>Leverage time with talent to further expand overall relationships and build goodwill towards our brands</li>

<li>Bachelor's Degree or equivalent in PR, Communications, Marketing or related field</li><li>6+ years of experience</li><li>Experience working with social engagement tools &amp; platforms (i.e. Hootsuite, Sprinklr)</li><li>Expertise in different social networks, including Facebook, TikTok and Twitter</li><li>Prior experience within the beauty or healthcare industry strongly preferred</li><li>Experience managing multiple budgets</li><li>A proactive self-starter with a can-do attitude</li><li>Demonstrated ability to generate coverage and proven track record of success</li><li>Exceptional written and oral communication skills</li><li>Strong organizational and multitasking capabilities</li><li>Expertise in dealing with the press and influencers</li><li>Collaborative influencing and leadership skills as evidenced by the ability to motivate and build consensus and partnerships</li><li>Ability to communicate with all levels of the organization both orally and written</li><li>Dynamic, able to move quickly with program implementation and maintain focus amid change</li><li>Consultative approach to planning and problem solving</li><li>Strong follow up skills</li><li>Strong attention to details and timelines</li>

Director, Public Relations & Influencer Management

<div>At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp;</div><div><br></div><div>Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.</div><div><br></div><div>The Paid Digital Channel Marketing Manager is responsible for developing paid and organic search and social along with other digital channels in partnership with the Director of Growth and the Marketing Team.</div>

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience. 

Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.

The Paid Digital Channel Marketing Manager is responsible for developing paid and organic search and social along with other digital channels in partnership with the Director of Growth and the Marketing Team.


<li>Accountable for pacing, forecasting, and budget management across all paid search and social accounts</li><li>Accountable for delivery of all projects within agreed upon timelines across all campaigns and always-on programs</li><li>Daily point of contact for stakeholders across the business on all paid search and social-related workstreams</li><li>Work closely with Director of Growth to create business cases for incremental investment or advanced investment in additional ad technology</li><li>Liaise and collaborate with cross-functional teams to align on prioritization of work and strategy for our acquisition channels</li><li>Relationship management with platform partners</li><li>Facilitate or QA daily, weekly and monthly reporting to evaluate performance of media against forecasted goals (unique goals across business units and campaigns)</li><li>QA testing frameworks and KPI considerations for launching new campaigns and improving existing programs&nbsp;</li><li>Develop reporting, and data views and visuals to assist in executive reporting and storytelling of digital channel health and performance</li><li>Drive Strategy, project management, and execution of new campaign content and delivery across digital channels</li><li>Provide cross functional teams with the strategic and tactical recommendations and best-in-class examples they need to dramatically raise our brand's organic search profile, attract more of our target consumers, and deliver on their expectations.</li><li>Continually test and learn across audiences, bidding strategies, creative, and channel-specific tactics and report findings to cross-functional partners</li><li>Create inter-team and cross functional reports on growth KPIs (CAC, ROAS, CVR, etc.) and track performance to goals on a daily, weekly and monthly basis</li><li>Lead weekly/monthly reporting, both internally and externally, with the goal of building best practices and iterating on what works</li><li>Lead ad content development and testing strategy for digital ad creative</li><li>Be the strategic leader - Identify gaps and take action to close them, serve as the voice of the franchise leading the path forward to establish Tend as a world class marketing organization</li>

<li>You are a creative thinker and strong problem-solver who develops hypotheses to drive insights</li><li>You are a leader with exceptional project management skills</li><li>You have demonstrated exceptional business and customer experience judgement and obsess over customer experience</li><li>You are comfortable with self directed and comfortable with ambiguity; have a can do attitude and are adaptable and willing to take on additional responsibilities as necessary and can be scrappy and resourceful</li><li>You have presence and can effectively communicate with leadership and cross functional partners</li><li>Strong ability and deep desire to work cross-functionallyYou are comfortable with data and love diving into complex data to draw conclusions</li><li>Substantial experience working with performance marketing metrics (CPM, CPI, CPA, CPC, LTV and CR).</li><li>BA/BS</li><li>2-4 years of professional experience in a fast-paced environment working in digital marketing, strategy or related field</li><li>Startup and/or D2C experience strongly preferred</li>

Marketing & PR

<div>At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp;&nbsp;&nbsp;&nbsp;</div><div><br></div><div>Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.&nbsp;</div><div><br></div><div>The Director of Dentist Recruitment will lead strategic initiatives and the full-cycle recruiting efforts for our General Dentist, Specialist, and Clinical Leadership roles. Through optimizing our current hiring process &amp; structure you will create a memorable &amp; high-quality candidate experience throughout the acquisition journey.  </div>

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.    

Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to. 

The Director of Dentist Recruitment will lead strategic initiatives and the full-cycle recruiting efforts for our General Dentist, Specialist, and Clinical Leadership roles. Through optimizing our current hiring process & structure you will create a memorable & high-quality candidate experience throughout the acquisition journey.  


<li>Create and implement a recruiting strategy for our Dentist and Clinical Leadership positions cross all existing and emerging markets</li><li>Manage the full life-cycle recruiting for our Dentist and Clinical Leadership positions while delivering an exceptional candidate experience and serving as an ambassador for Tend</li><li>Ensure a robust pipeline of active and passive candidates in all markets and establish networking relationships with a diverse pool of candidates&nbsp;</li><li>Conduct thorough interviews to assess candidate qualifications, interests, and fit for Tend</li><li>Schedule interviews and ensure candidates move through the pipeline in a timely manner</li><li>Clearly communicate the Employee Value Proposition (EVP) to attract + retain high-performing teams.</li><li>Optimize Candidate Relationship Management (CRM), to ensure engagement of passive and active candidates for current and future openings.</li><li>Establish and deliver on the hiring plan goals to accomplish the staffing model for the organization.</li><li>Establish a data driven approach to quickly identify and solve pain points with the candidate funnel or process.</li><li>Partner with other People team members to establish best practices and goals in recruiting that support the overall Talent Resource Plan (TRP) in the areas of succession planning, leveraging bench strength and supporting internal growth plans. </li><li>Implement KPI’s and weekly metrics, using benchmarks for planning purposes, to set goals for the hiring funnel, including time to fill, number of passive/active candidates, number of interviews, number of hires, and retention measures at 30/90/120 and 6 months. &nbsp;</li><li>Manage partnerships with external agencies &amp; vendors (ATS/CRM).</li><li>Conduct in-person interviews and studio tours</li><li>Occasional travel to conduct business meetings with hiring managers and candidates in different markets&nbsp;</li>

<li>7+ years of high-volume provider recruitment experience - Previous experience in Dental recruiting is highly preferred </li><li>Experience in a high-growth, multi-site, and fast-paced environment is highly preferred</li><li>Ability to develop effective generation strategies to build pipelines with candidates from diverse backgrounds&nbsp;</li><li>Demonstrated ability to develop strong relationships with internal stakeholders to ensure an excellent experience for our candidates </li><li>Strategically minded and excited to influence the culture of Provider Recruiting at Tend</li><li>Experience managing pipeline using an Applicant Tracking System</li><li>Highly data-driven and aware of recruiting trends, technology, and strategies</li><li>Exceptional organization, attention to detail, and communication skills&nbsp;</li><li>Ability to take initiative and deliver results within a fast-paced environment&nbsp;</li><li>Flexible and comfortable with ambiguity&nbsp;</li><li>Ability to prioritize and handle multiple tasks simultaneously&nbsp;</li>

<li>Our Dentist Talent Acquisition structure &amp; process to become a true center of excellence (COE).</li><li>The overall candidate experience &amp; digital recruiting journey through feedback and calibration.</li><li>Retention of top talent within the organization through high-quality hiring.</li><li>Social media presence and optimization of employer-brand sites, to clearly communicate our EVP.</li>

<div><span style="font-size: 11pt">The Director of Talent Acquisition will lead all recruiting efforts for clinical and non-clinical practice team roles by optimizing the current hiring process &amp; structure, to create a memorable &amp; high-quality candidate experience throughout the acquisition journey.  </span></div>

The Director of Talent Acquisition will lead all recruiting efforts for clinical and non-clinical practice team roles by optimizing the current hiring process & structure, to create a memorable & high-quality candidate experience throughout the acquisition journey.  


<li>Create and implement a sourcing strategy for each clinical and non-clinical practice role, aligned to the Company’s brand and strategic initiatives.</li><li>Clearly communicate the Employee Value Proposition (EVP) to attract + retain high-performing teams.</li><li>Lead and manage the talent acquisition process, including optimization of the Applicant Tracking System (ATS) and Candidate Relationship Management (CRM), to ensure engagement of passive and active candidates for current and future openings.</li><li>Establish and deliver on the hiring plan goals to accomplish the staffing model for the organization.</li><li>Establish a data driven approach to quickly identify and solve pain points with the candidate funnel or process.</li><li>Partner with other People team members to establish best practices and goals in recruiting that support the overall Talent Resource Plan (TRP) in the areas of succession planning, leveraging bench strength and supporting internal growth plans. </li><li>Implement KPI’s and weekly metrics, using benchmarks for planning purposes, to set goals for the hiring funnel, including time to fill, number of passive/active candidates, number of interviews, number of hires, and retention measures at 30/90/120 and 6 months. &nbsp;</li><li>Hire, train and lead a team of recruiters to support a high-growth, D2C business.</li><li>Manage partnerships with external agencies &amp; vendors (ATS/CRM).</li>

<li>Our overall talent acquisition structure &amp; process to become a true center of excellence </li><li>The overall candidate experience &amp; digital recruiting journey through feedback and calibration.</li><li>Retention of top talent within the organization, with the high-quality hiring.</li><li>Social media presence and optimization of employer-brand sites, to clearly communicate our EVP.</li>

<div><span style="font-size: 10.5pt">At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp;&nbsp;&nbsp;</span>&nbsp;</div><div><br></div><div><span style="font-size: 10.5pt">Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.</span>&nbsp;</div><div><br></div><div><span style="font-size: 10.5pt">The Talent Acquisition Sourcing Specialist will support Tend’s continued growth by sourcing diverse talent for our clinical and operations positions across our studios. Utilizing your skills in process improvement, collaboration, communication, strategic thinking, and empathy you will ensure an excellent candidate experience.</span></div>

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.    

Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to. 

The Talent Acquisition Sourcing Specialist will support Tend’s continued growth by sourcing diverse talent for our clinical and operations positions across our studios. Utilizing your skills in process improvement, collaboration, communication, strategic thinking, and empathy you will ensure an excellent candidate experience.


<li>Reach out to warm leads and build a robust pipeline of active and passive candidates in all markets and establish networking relationships with a diverse pool of candidates&nbsp;</li><li>Proactively source potential hires, send recruiting emails and follow up with candidates</li><li>Call job seekers and candidates to inform them about the company’s opportunities </li><li>Guide job seekers through troubleshooting, navigating the company site</li><li>Review dialing metrics through Five9, providing updates and information on conversion rates</li><li>Contact past applicants for new job opportunities</li><li>Deliver an exceptional candidate experience and serve as an ambassador for Tend</li><li>Partner with Talent Acquisition Managers to create and implement sourcing strategies for Clinical and Operations studio positions</li><li>Leverage various tools including LinkedIn Recruiter, job postings, and social media to source candidates for high need/hard to fill positions&nbsp;</li><li>Conduct phone screens and provide accurate, satisfactory answers to candidate questions</li><li>Conduct thorough interviews to assess candidate qualifications, interests, and fit for Tend</li><li>Schedule interviews and ensure candidates move through the pipeline in a timely manner</li><li>Utilize recruiting metrics and market research to define sourcing strategy and consult TA Managers and Hiring Managers on relevant trends&nbsp;</li><li>Maintain accurate documentation of all candidates in the pipeline and provide recruitment reports to hiring managers</li><li>Support Talent Acquisition Managers on strategic projects and initiatives&nbsp;</li><li>Potential travel to increase brand awareness and talent pipeline in different markets&nbsp;</li>

<li>1+ years of relevant experience within a healthcare or retail setting </li><li>Experience recruiting/sourcing and building pipelines with candidates from diverse backgrounds&nbsp;</li><li>Experience sourcing passive candidates including the ability to develop boolean strings and create effective outreach messages to engage candidates&nbsp;&nbsp;</li><li>Experience working with exempt and nonexempt employees across various business functions and experience levels&nbsp;</li><li>Experience working in a startup or hyper-growth environment preferred&nbsp;</li><li>Strategically minded and excited to influence the culture of Talent Acquisition at Tend&nbsp;</li><li>Knowledge of various recruiting tools to identify and connect with candidates</li><li>Experience managing pipeline using an Applicant Tracking System</li><li>Data-driven and aware of recruiting trends, technology, and strategies</li><li>Exceptional organization, attention to detail, and communication skills&nbsp;</li><li>Ability to take initiative and deliver results within a fast-paced environment&nbsp;</li><li>Flexible and comfortable with ambiguity&nbsp;</li><li>Ability to prioritize and handle multiple tasks simultaneously&nbsp;</li>

<div><span style="font-size: 10.5pt">At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp;&nbsp;&nbsp;</span>&nbsp;</div><div><br></div><div><span style="font-size: 10.5pt">Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.</span>&nbsp;</div><div><br></div><div><span style="font-size: 10.5pt">The Talent Acquisition Specialist - Field Recruitment will support Tend’s continued growth by recruiting diverse talent for our clinical and operations positions across our studios. Utilizing your skills in process improvement, collaboration, communication, strategic thinking, and empathy you will ensure an excellent full-cycle recruiting experience for our candidates and hiring managers.&nbsp;</span></div>

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.    

Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to. 

The Talent Acquisition Specialist - Field Recruitment will support Tend’s continued growth by recruiting diverse talent for our clinical and operations positions across our studios. Utilizing your skills in process improvement, collaboration, communication, strategic thinking, and empathy you will ensure an excellent full-cycle recruiting experience for our candidates and hiring managers. 


<li>Manage the full life-cycle recruiting for assigned roles while delivering an exceptional candidate experience and serving as an ambassador for Tend</li><li>Guide and assist Hiring Managers with regard to recruiting process, policies, and procedures</li><li>Partner with Talent Acquisition Managers and Hiring Managers to create and implement sourcing strategies for Clinical and Operations studio positions</li><li>Ensure a robust pipeline of active and passive candidates in all markets and establish networking relationships with a diverse pool of candidates&nbsp;</li><li>Leverage various tools including LinkedIn Recruiter, job postings, and social media to source candidates for high need/hard to fill positions&nbsp;</li><li>Conduct thorough interviews to assess candidate qualifications, interests, and fit for Tend</li><li>Schedule interviews and ensure candidates move through the pipeline in a timely manner</li><li>Utilize recruiting metrics and market research to define sourcing strategy and consult TA Managers and Hiring Managers on relevant trends&nbsp;</li><li>Maintain accurate documentation of all candidates in the pipeline and provide recruitment reports to hiring managers</li><li>Support Talent Acquisition Managers on strategic projects and initiatives&nbsp;</li><li>Potential travel to conduct business meetings with hiring managers and candidates in different markets&nbsp;</li>

<li>2+ years of relevant experience within a healthcare or retail setting </li><li>Experience recruiting and building pipelines with candidates from diverse backgrounds&nbsp;</li><li>Demonstrated ability to develop strong relationships with hiring managers across business functions&nbsp;</li><li>Experience sourcing passive candidates including the ability to develop boolean strings and create effective outreach messages to engage candidates&nbsp;&nbsp;</li><li>Experience working with exempt and nonexempt employees across various business functions and experience levels&nbsp;</li><li>Experience working in a startup or hyper-growth environment preferred&nbsp;</li><li>Strategically minded and excited to influence the culture of Talent Acquisition at Tend&nbsp;</li><li>Knowledge of various recruiting tools to identify and connect with candidates</li><li>Experience managing pipeline using an Applicant Tracking System</li><li>Data-driven and aware of recruiting trends, technology, and strategies</li><li>Exceptional organization, attention to detail, and communication skills&nbsp;</li><li>Ability to take initiative and deliver results within a fast-paced environment&nbsp;</li><li>Flexible and comfortable with ambiguity&nbsp;</li><li>Ability to prioritize and handle multiple tasks simultaneously&nbsp;</li>

<li>Manage the full life-cycle recruiting for assigned roles while delivering an exceptional candidate experience and serving as an ambassador for Tend</li><li>Strategically partner with Hiring Managers with regard to recruiting process, policies, and procedures</li><li>Partner with Talent Acquisition Managers and Hiring Managers to create and implement sourcing strategies for Clinical and Operations studio positions</li><li>Ensure a robust pipeline of active and passive candidates in all markets and establish networking relationships with a diverse pool of candidates&nbsp;</li><li>Leverage various tools including LinkedIn Recruiter, job postings, and social media to source candidates for high need/hard to fill positions&nbsp;</li><li>Conduct thorough interviews to assess candidate qualifications, interests, and fit for Tend</li><li>Schedule interviews and ensure candidates move through the pipeline in a timely manner</li><li>Utilize recruiting metrics and market research to define sourcing strategy and consult TA Managers and Hiring Managers on relevant trends&nbsp;</li><li>Maintain accurate documentation of all candidates in the pipeline and provide recruitment reports to hiring managers</li><li>Support Talent Acquisition Managers on strategic projects and initiatives&nbsp;</li><li>Potential travel to conduct business meetings with hiring managers and candidates in different markets&nbsp;</li>

<li>3+ years of relevant experience within a healthcare or retail setting </li><li>Experience recruiting and building pipelines with candidates from diverse backgrounds&nbsp;</li><li>Demonstrated ability to develop strong relationships with hiring managers across business functions&nbsp;</li><li>Experience sourcing passive candidates including the ability to develop boolean strings and create effective outreach messages to engage candidates&nbsp;&nbsp;</li><li>Experience working with exempt and nonexempt employees across various business functions and experience levels&nbsp;</li><li>Experience working in a startup or hyper-growth environment preferred&nbsp;</li><li>Strategically minded and excited to influence the culture of Talent Acquisition at Tend&nbsp;</li><li>Knowledge of various recruiting tools to identify and connect with candidates</li><li>Experience managing pipeline using an Applicant Tracking System</li><li>Data-driven and aware of recruiting trends, technology, and strategies</li><li>Exceptional organization, attention to detail, and communication skills&nbsp;</li><li>Ability to take initiative and deliver results within a fast-paced environment&nbsp;</li><li>Flexible and comfortable with ambiguity&nbsp;</li><li>Ability to prioritize and handle multiple tasks simultaneously&nbsp;</li>

People

<div>At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp;&nbsp;&nbsp;</div><div><br></div><div>Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.</div><div><br></div><div>We're adding a Digital Product Manager to the Tend team, to support the overall business by creating digital products, features and services for a best-in-class experience for our members and the Tend studio teams. You will be joining the team to work closely with our Member Experience Team to reimagine our members booking journeys.</div>

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.   

Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.

We're adding a Digital Product Manager to the Tend team, to support the overall business by creating digital products, features and services for a best-in-class experience for our members and the Tend studio teams. You will be joining the team to work closely with our Member Experience Team to reimagine our members booking journeys.


<li>Own the digital product experience for our Member Experience Team, with the goal to fulfill Tend’s commitment to provide an experience that leaves members looking forward to the dentist.</li><li>Develop the product vision - and specific products that realize that vision - to create an unrivaled digital customer experience from start to finish.</li><li>Serve as an expert for the product management team, provide direction &amp; feedback on initiatives.&nbsp;</li><li>Deliver solutions for the most complex product challenges at Tend, including oversight of projects that span multiple teams, stakeholders and partners.&nbsp;</li><li>Work cross-functionally with the engineering, design and marketing team at Tend.&nbsp;</li><li>Drive the creation, and iteration, of processes to improve the Tend team's output.</li><li>Provide guidance, set expectations and optimize processes through consistent and constructive feedback with both the product team and our stakeholders.</li>

<li>We are a fun, hardworking team at Tend. You must be collaborative, scrappy and willing to roll up your sleeves.</li><li>3+ years of product management experience.</li><li>Proven track record of developing digital products that totally delight customers.</li><li>User-obsessed - think about user needs.</li><li>Data-driven - be analytical to support your decision-making process and to identify new opportunities.</li><li>Well organized - we are working on a lot of things in parallel.</li><li>Process minded - a lot of the opportunities you’ll work on will require thinking through the process and the outcome to the end-user experience.</li><li>Experience with Salesforce and other backend tools is a BIG PLUS as you will be working closely with the Member Experience Team.</li>

New York & Nashville Hubs

Join one of NYC and Nashville’s fastest growing startups

Meet our team

Caroline Suh

Conversion Rate Optimization Manager

Chris Jadatz

Director of Product Design

Rita Razalan

Director of Growth

Benefits

Insurance & Wellness

Financial & Retirement Plans

Vacation and Time off

Open Roles

Brand Strategy & Creative

Nashville OR NYC Hub

Nashville OR NYC Hub

Nashville OR NYC Hub

Finance & Accounting

Nashville Hub

Marketing & PR

NYC Hub

NYC Hub

People

Nashville Hub

Nashville Hub

Nashville Hub

Nashville Hub

Nashville Hub

Tech & Engineering

Nashville Hub