hub-2

Caroline Suh

Caroline

Conversion Rate Optimization Manager

caroline suh

Chris Jadatz

Chris

Director of Product Design

chris jadatz

Rita Razalan

Rita

Director of Growth

rita razalan

New York & Nashville Hubs

<div>Dental Experience Preferred</div><div>Brand new Dental Studio (12 Post Office Square, Boston, MA 02109)</div><div><br></div><div><span style="font-size: 11pt">Our dental studio operations team works to not only deliver a special experience to our members, but also drives performance and powers the core operational systems for the clinical team.&nbsp; We’re seeking an experienced operations leader who specializes not only in efficiencies and effectiveness through process &amp; systems, but is effective at building and managing high performing, collaborative teams to drive performance.</span></div><div><br></div><div><span style="font-size: 10.5pt">This is an opportunity to launch a high performing studio with multimillion dollar revenue targets, a large team of up to 30 staff, and deliver on a unique service experience unlike anything seen before in dentistry.</span></div><div><br></div><div>Responsibilities &amp; Accountabilities:</div><div><br></div><div><b>Performance</b></div><div>Lead studio team of 30+ staff across split shifts including clinical and clerical personnel.&nbsp; </div><div>This includes but is not limited to:assigning tasks per scope of practice/job description and using/creating tools to ensure tasks are complete in support of the studio’s goals, ability to identify gaps in performance and opportunities for coaching/additional training,&nbsp;performance management, both informal and formal check-ins and reviews.</div><div>Ensures the practice operates optimally, effectively, efficiently and in accordance with established standards, across staffing, scheduling, inventory, and member experience.&nbsp;&nbsp;</div><div>Works with the providers to communicate complex treatment plans and payment options to members.</div><div>Oversee member experience in the studio to achieve or exceed NPS targets.&nbsp; </div><div>Identify trends, solutions for improvement and where support is needed from Ops leadership.</div><div>Drives practice productivity through KPIs and performance goals and works with leaders to make adjustments. </div><div>Ability to come up with proposed solutions, utilize available resources/documents (i.e., checklists, SOPs) and QA consistently to ensure implementation was successful.</div><div>Be present on the floor in the studio to direct and manage performance real-time.</div><div>Collaborates with the studio teams to meet/exceed monthly revenue goals, NPS goals and expense projections.&nbsp;&nbsp;</div><div>Addresses member complaints in a timely and compassionate manner. </div><div>Assume accountability for achievement of balanced scorecard targets for the studio&nbsp;Partners with HQ teams, such as people &amp; finance, to influence and introduce improvements across studio operations. </div><div>Interacts with members to gain real-time feedback of their visit.</div><div>Assist with member support, and perform other duties as needed by the studio.</div><div><br></div><div><b>Onboarding</b></div><div>Leads practice team onboarding (i.e., both internal and external employees), training, and meetings, focused on studio performance, building alignment, culture, &amp; collaboration.</div><div><br></div><div><b>Compliance</b></div><div>Perform random audits of member’s charts in conjunction with Managing Dentist to confirm clinical quality is upheld by clinical staff and efficiency (i.e., time studies).</div><div>Assess and make recommendations to ensure optimal comfort, safety, and compliance with regulatory bodies (OSHA).</div><div>Controls the supply of medications, supplies and medical equipment.&nbsp;</div><div><br></div><div><b>People</b>Partner with the People Team on hiring, retention, and performance management with collaboration &amp; feedback from the Managing Dentist.&nbsp;&nbsp;</div><div>Cultivates an exemplary customer experience for members and Tend staff and promote effective communication skills across the team.</div><div><br></div><div><b>Facilities</b></div><div>Uphold cleanliness and organization of the facility through weekly and monthly walk-throughs.</div><div>Sense of ownership over facility and studio equipment</div><div><br></div><div><b>Scheduling</b></div><div>Manage doctor, hygiene &amp; staff schedules to optimize the member experience, align with volume expectations, and meet studio performance targets.</div><div>Sense of urgency and ownership around scheduling templates.&nbsp; </div><div>This includes regular audits, partnering with the team to create same-day treatment opportunities, and urgency around scheduling treatment within 2 weeks of diagnosis.</div><div>Ensures start/end of day procedures are followed with consistency.</div>

Dental Experience Preferred
Brand new Dental Studio (12 Post Office Square, Boston, MA 02109)

Our dental studio operations team works to not only deliver a special experience to our members, but also drives performance and powers the core operational systems for the clinical team.  We’re seeking an experienced operations leader who specializes not only in efficiencies and effectiveness through process & systems, but is effective at building and managing high performing, collaborative teams to drive performance.

This is an opportunity to launch a high performing studio with multimillion dollar revenue targets, a large team of up to 30 staff, and deliver on a unique service experience unlike anything seen before in dentistry.

Responsibilities & Accountabilities:

Performance
Lead studio team of 30+ staff across split shifts including clinical and clerical personnel.  
This includes but is not limited to:assigning tasks per scope of practice/job description and using/creating tools to ensure tasks are complete in support of the studio’s goals, ability to identify gaps in performance and opportunities for coaching/additional training, performance management, both informal and formal check-ins and reviews.
Ensures the practice operates optimally, effectively, efficiently and in accordance with established standards, across staffing, scheduling, inventory, and member experience.  
Works with the providers to communicate complex treatment plans and payment options to members.
Oversee member experience in the studio to achieve or exceed NPS targets.  
Identify trends, solutions for improvement and where support is needed from Ops leadership.
Drives practice productivity through KPIs and performance goals and works with leaders to make adjustments. 
Ability to come up with proposed solutions, utilize available resources/documents (i.e., checklists, SOPs) and QA consistently to ensure implementation was successful.
Be present on the floor in the studio to direct and manage performance real-time.
Collaborates with the studio teams to meet/exceed monthly revenue goals, NPS goals and expense projections.  
Addresses member complaints in a timely and compassionate manner. 
Assume accountability for achievement of balanced scorecard targets for the studio Partners with HQ teams, such as people & finance, to influence and introduce improvements across studio operations. 
Interacts with members to gain real-time feedback of their visit.
Assist with member support, and perform other duties as needed by the studio.

Onboarding
Leads practice team onboarding (i.e., both internal and external employees), training, and meetings, focused on studio performance, building alignment, culture, & collaboration.

Compliance
Perform random audits of member’s charts in conjunction with Managing Dentist to confirm clinical quality is upheld by clinical staff and efficiency (i.e., time studies).
Assess and make recommendations to ensure optimal comfort, safety, and compliance with regulatory bodies (OSHA).
Controls the supply of medications, supplies and medical equipment. 

PeoplePartner with the People Team on hiring, retention, and performance management with collaboration & feedback from the Managing Dentist.  
Cultivates an exemplary customer experience for members and Tend staff and promote effective communication skills across the team.

Facilities
Uphold cleanliness and organization of the facility through weekly and monthly walk-throughs.
Sense of ownership over facility and studio equipment

Scheduling
Manage doctor, hygiene & staff schedules to optimize the member experience, align with volume expectations, and meet studio performance targets.
Sense of urgency and ownership around scheduling templates.  
This includes regular audits, partnering with the team to create same-day treatment opportunities, and urgency around scheduling treatment within 2 weeks of diagnosis.
Ensures start/end of day procedures are followed with consistency.


<li>Bachelor’s Degree in Healthcare Management, Business Administration or related field of study is preferred, or equivalent experience.</li><li>Experience leading teams over 20+ staff in a high-growth, high-volume company in a healthcare or hospitality setting, with multi-site experience preferred.</li><li>Experience partnering with providers delivering care to drive performance.&nbsp;</li><li>Minimum of 3 years’ experience in office management or operations requiredExperience managing operational practices, people practices &amp; programs, and budgets/financial targets.</li><li>Experience in a high-growth, high-volume company in a healthcare or hospitality setting strongly preferred.&nbsp;</li><li>A strong commitment to hustle &amp; demonstrating a sense of urgency</li><li>Excellent written and oral communication skills</li><li>A true people influencer &amp; leaderStellar problem-solving &amp; organizational skills</li><li>A drive for constant professional development &amp; growth within a growing organization</li>

Practice Manager (Dental Preferred) - Post Office Sq NEW STUDIO

Boston - Post Office Sq

<div>Tend makes going to the dentist an experience you’ll actually look forward to. With online booking, transparent pricing, beautiful studios, and a top-rated clinical team, we care for the whole you, not just your mouth. The best part: we’re in network with major insurers, so you won’t pay anything more. Tend also turns at-home routines into rituals. Our dentists design science-backed products you’ll genuinely enjoy using (and want to display on your vanity). They’re everything you need for a happier mouth.</div><div><br></div><div>The Tend brand is essential to how we do dental differently. How do we show that the experience in our studios is actually enjoyable? How do we explain how our new orthodontics technology Breezy Braces works? How do we make people want to go to the dentist (for the first time ever)?&nbsp;</div><div><br></div><div>We are looking for an experienced Art Director with a mix of strategic creative thinking skills and hands-on execution chops. In this role, you will get to think outside of the traditional dentist experience to create engaging, on-brand, results-driven visual storytelling that communicates, educates, and inspires our Tend audience. You will sit on the Creative team, reporting to the Creative Director and work closely with the Marketing, Product, Studio and Clinical teams. This is an incredible opportunity to work in a fast-paced, creative environment that offers the chance to be part of a rapidly growing innovative brand. Ideally you are located in New York but we are open to remote applicants as well.</div><div><br></div><div><b>You are:</b></div><div><br></div><div>You are a conceptual and creative thinker who is a self-starter and collaborative to the core. Your imagination, resourcefulness and love for teamwork will be key ingredients to finding success in this role. You think consumer-first, and have strong conceptual and design skills with a great aesthetic. The idea of developing new photography, video, digital assets, and 360 campaign marketing ideas is really compelling to you. You recognize the power of visuals to establish an identity, elevate an experience, evoke a feeling, and motivate a patient. You are excited about the opportunity to help people understand the value of taking care of their mouths and working for a company that’s transforming an entire medical industry. You’re always looking for a unique visual story—whether that’s to educate, inspire, or sell.</div><div>&nbsp;</div><div><br></div><div><br></div>

Tend makes going to the dentist an experience you’ll actually look forward to. With online booking, transparent pricing, beautiful studios, and a top-rated clinical team, we care for the whole you, not just your mouth. The best part: we’re in network with major insurers, so you won’t pay anything more. Tend also turns at-home routines into rituals. Our dentists design science-backed products you’ll genuinely enjoy using (and want to display on your vanity). They’re everything you need for a happier mouth.

The Tend brand is essential to how we do dental differently. How do we show that the experience in our studios is actually enjoyable? How do we explain how our new orthodontics technology Breezy Braces works? How do we make people want to go to the dentist (for the first time ever)? 

We are looking for an experienced Art Director with a mix of strategic creative thinking skills and hands-on execution chops. In this role, you will get to think outside of the traditional dentist experience to create engaging, on-brand, results-driven visual storytelling that communicates, educates, and inspires our Tend audience. You will sit on the Creative team, reporting to the Creative Director and work closely with the Marketing, Product, Studio and Clinical teams. This is an incredible opportunity to work in a fast-paced, creative environment that offers the chance to be part of a rapidly growing innovative brand. Ideally you are located in New York but we are open to remote applicants as well.

You are:

You are a conceptual and creative thinker who is a self-starter and collaborative to the core. Your imagination, resourcefulness and love for teamwork will be key ingredients to finding success in this role. You think consumer-first, and have strong conceptual and design skills with a great aesthetic. The idea of developing new photography, video, digital assets, and 360 campaign marketing ideas is really compelling to you. You recognize the power of visuals to establish an identity, elevate an experience, evoke a feeling, and motivate a patient. You are excited about the opportunity to help people understand the value of taking care of their mouths and working for a company that’s transforming an entire medical industry. You’re always looking for a unique visual story—whether that’s to educate, inspire, or sell.
 




<li>Design, concept, and direct top quality visual design for photography, video, digital content, social, print, products and cross-channel collaborations</li><li>Present your work to stakeholders, take feedback, and advocate for the best creative execution through to completion</li><li>Bring a fresh perspective to our creative and help lead and evolve its look and feel while maintaining its core values and brand equity</li><li>Champion the value of design and brand to ensure it’s value is at the forefront across the company</li><li>Collaborate across teams with marketing, product, ops, services and studio teams, and business owners and set clear goals, deliverables, and timelines</li><li>Manage multiple projects simultaneously, keeping creative files organized and accessible to the wider team</li><li>Keep your eyes on consistency across all projects and platforms, following brand guidelines and creating a cohesive experience across all touchpoints</li><li>Ability to strategically create assets with budgets and max use cases in mind to be able to get the most usage out of each shoot</li><li>Can take assets from concept through to application and launch deliverables&nbsp;</li>

<li>6+ years of brand design and art direction experience&nbsp;</li><li>Start up experience is a plus&nbsp;</li><li>Art direction experience for ecommerce that shows the ability to concept and execute against a creative brief</li><li>The ability to adapt to shifting priorities and make careful but efficient decisions in the face of tight deadlines (you’re not afraid to push boundaries, but also mindful of budgets and production realities)</li><li>Super proficient in Adobe Creative Suite, Figma, project management tools, Google Drive, and other creative tools</li><li>Ability to collaborate, motivate, and mentor other junior team members</li><li>Excellent time management—able to hit deadlines and work in a fast-paced and agile environment</li><li>Self-motivation, accountability and positive attitude</li><li>Experience presenting creative concepts &amp; art direction for brand content that continues to set us apart in the market place</li><li>Knowledge of design, art, culture, fashion, trends that push our brand forward</li><li>The ability to maintain and evolve the brand’s elevated visual guidelines and standards</li>

Creative

<div><span style="font-size: 11pt">Our studio operations team works to not only deliver a special experience to our members, but also drives performance and powers the core operational systems for the clinical team.&nbsp; We’re seeking an experienced Practice Manager who specializes not only in efficiencies and effectiveness through process &amp; systems, but is effective at building and managing high performing, collaborative teams to drive performance.</span></div><div><br></div><div><span style="font-size: 10.5pt">This is an opportunity to launch a high performing studio with multimillion dollar revenue targets, a large team of up to 30 staff, and deliver on a unique service experience unlike anything seen before in dentistry.</span></div>

Our studio operations team works to not only deliver a special experience to our members, but also drives performance and powers the core operational systems for the clinical team.  We’re seeking an experienced Practice Manager who specializes not only in efficiencies and effectiveness through process & systems, but is effective at building and managing high performing, collaborative teams to drive performance.

This is an opportunity to launch a high performing studio with multimillion dollar revenue targets, a large team of up to 30 staff, and deliver on a unique service experience unlike anything seen before in dentistry.


<li><b>Performance</b></li><li>Lead studio team of 30+ staff across split shifts (6:30-8:30pm, 6 days a week) including clinical and clerical personnel.&nbsp; This includes but is not limited to:assigning tasks per scope of practice/job description and using/creating tools to ensure tasks are complete in support of the studio’s goals, ability to identify gaps in performance and opportunities for coaching/additional training,&nbsp;performance management, both informal and formal check-ins and reviews. </li><li>Ensures the practice operates optimally, effectively, efficiently and in accordance with established standards, across staffing, scheduling, inventory, and member experience.&nbsp;&nbsp;Works with the providers to communicate complex treatment plans and payment options to members</li><li>Oversee member experience in the studio to achieve or exceed NPS targets.&nbsp; Identify trends, solutions for improvement and where support is needed from Ops leadership.</li><li>Drives practice productivity through KPIs and performance goals and works with leaders to make adjustments. Ability to come up with proposed solutions, utilize available resources/documents (i.e., checklists, SOPs) and QA consistently to ensure implementation was successful.</li><li>Be present on the floor in the studio to direct and manage performance real-time.</li><li>Collaborates with the studio teams to meet/exceed monthly revenue goals, NPS goals and expense projections.&nbsp;&nbsp;</li><li>Addresses member complaints in a timely and compassionate manner.</li><li>Assume accountability for achievement of balanced scorecard targets for the studio&nbsp;Partners with HQ teams, such as people &amp; finance, to influence and introduce improvements across studio operations.</li><li>Interacts with members to gain real-time feedback of their visit.</li><li>Assist with member support, and perform other duties as needed by the studio.</li><li><b>Onboarding</b></li><li>Leads practice team onboarding (i.e., both internal and external employees), training, and meetings, focused on studio performance, building alignment, culture, &amp; collaboration.</li><li><b>Compliance</b></li><li>Perform random audits of member’s charts in conjunction with Managing Dentist to confirm clinical quality is upheld by clinical staff and efficiency (i.e., time studies).Assess and make recommendations to ensure optimal comfort, safety, and compliance with regulatory bodies (OSHA).</li><li>Controls the supply of medications, supplies and medical equipment.&nbsp;</li><li><b>People</b></li><li>Partner with the People Team on hiring, retention, and performance management with collaboration &amp; feedback from the Managing Dentist.&nbsp;&nbsp;</li><li>Cultivates an exemplary customer experience for members and Tend staff and promote effective communication skills across the team.</li><li><b>Facilities</b></li><li>Uphold cleanliness and organization of the facility through weekly and monthly walk-throughs.</li><li>Sense of ownership over facility and studio equipment</li><li><b>Scheduling</b></li><li>Manage doctor, hygiene &amp; staff schedules to optimize the member experience, align with volume expectations, and meet studio performance targets.</li><li>Sense of urgency and ownership around scheduling templates.&nbsp; This includes regular audits, partnering with the team to create same-day treatment opportunities, and urgency around scheduling treatment within 2 weeks of diagnosis.</li><li>Ensures start/end of day procedures are followed with consistency.</li>

<li>Bachelor’s Degree in Healthcare Management, Business Administration or related field of study is required.</li><li>Experience leading teams over 20+ staff in a high-growth, high-volume company in a healthcare or hospitality setting.</li><li>Experience partnering with providers delivering care to drive performance.&nbsp;</li><li>Minimum of 3 years’ experience in office management or operations required</li><li>Experience managing operational practices, people practices &amp; programs, and budgets/financial targets.</li><li>Experience in a high-growth, high-volume company in a healthcare or hospitality setting strongly preferred.&nbsp;</li><li>A strong commitment to hustle &amp; demonstrating a sense of urgency</li><li>Excellent written and oral communication skills</li><li>A true people influencer &amp; leader</li><li>Stellar problem-solving &amp; organizational skills</li><li>A drive for constant professional development &amp; growth within a growing organization</li>

DC - 14th & U

Practice Manager, Operations - Metro Center

DC - MetroCenter

<div>At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp;&nbsp;&nbsp;</div><div><br></div><div>Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.</div><div><br></div><div>We're adding a Digital Product Manager to the Tend team, to support the overall business by creating digital products, features and services for a best-in-class experience for our members and the Tend studio teams. You will be joining the team to work closely with our Member Experience Team to reimagine our members booking journeys.</div>

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.   

Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.

We're adding a Digital Product Manager to the Tend team, to support the overall business by creating digital products, features and services for a best-in-class experience for our members and the Tend studio teams. You will be joining the team to work closely with our Member Experience Team to reimagine our members booking journeys.


<li>Own the digital product experience for our Member Experience Team, with the goal to fulfill Tend’s commitment to provide an experience that leaves members looking forward to the dentist.</li><li>Develop the product vision - and specific products that realize that vision - to create an unrivaled digital customer experience from start to finish.</li><li>Serve as an expert for the product management team, provide direction &amp; feedback on initiatives.&nbsp;</li><li>Deliver solutions for the most complex product challenges at Tend, including oversight of projects that span multiple teams, stakeholders and partners.&nbsp;</li><li>Work cross-functionally with the engineering, design and marketing team at Tend.&nbsp;</li><li>Drive the creation, and iteration, of processes to improve the Tend team's output.</li><li>Provide guidance, set expectations and optimize processes through consistent and constructive feedback with both the product team and our stakeholders.</li>

<li>We are a fun, hardworking team at Tend. You must be collaborative, scrappy and willing to roll up your sleeves.</li><li>3+ years of product management experience.</li><li>Proven track record of developing digital products that totally delight customers.</li><li>User-obsessed - think about user needs.</li><li>Data-driven - be analytical to support your decision-making process and to identify new opportunities.</li><li>Well organized - we are working on a lot of things in parallel.</li><li>Process minded - a lot of the opportunities you’ll work on will require thinking through the process and the outcome to the end-user experience.</li><li>Experience with Salesforce and other backend tools is a BIG PLUS as you will be working closely with the Member Experience Team.</li>

<div>At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp;</div><div><br></div><div>We're looking for a highly skilled Senior Product Designer to support our growing digital product as an independent contributor. We have a ton of exciting projects and we need your help!&nbsp; In this role, you’ll deliver full spec, beautiful, functional design that meets product requirements, stakeholder feedback, and engineering capability.&nbsp;</div><div><br></div><div>Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.</div>

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience. 

We're looking for a highly skilled Senior Product Designer to support our growing digital product as an independent contributor. We have a ton of exciting projects and we need your help!  In this role, you’ll deliver full spec, beautiful, functional design that meets product requirements, stakeholder feedback, and engineering capability. 

Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.


<li>Have <b>2 years of eCommerce or Subscription design experience</b>, minimum.</li><li>Can identify user needs and wants through user research and insights</li><li>Fluent in Visual Design, Interaction Design, Application Design, and, of course, UX</li><li>Have experience with mobile native, desktop web, and mobile web design viewsAre just as concerned with what the product does with how it looks</li><li>Can seamlessly transition between large app-scale product work and incremental updates to external marketing pages</li><li>Can explain design choices to stakeholders and iterate quickly based on feedbackHave shipped and supported a product, page, app, etc.</li>

 You’ll be a great fit for this position if you

<li>Have experience with design in healthcare or adjacent space</li><li>Have experience with design in DTC / CPG</li><li>Can do some/any/a lot of front-end work</li><li>Are cool as a cucumber during global pandemics and have no problem with Zoom </li>

<li>Design has a real voice in our company and we see good design as key to our success.</li><li>We recently won a Red Dot Design Award and we’re super psyched about it.&nbsp;</li><li>We value end-to-end seamless experience: the patient has to feel great from booking to filling to chilling at home afterward.</li><li>We’re a very small team doing a lot. Tight feedback loops and open communication keeps things running.</li><li>We depend on honest, experienced individuals expressing their point of view to keep the bar high.</li>

<div><span style="font-size: 11pt">At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp;</span></div><div><br></div><div><span style="font-size: 11pt">We're looking for a highly skilled Product Designer to support our growing digital product as an independent contributor. We have a ton of exciting projects and we need your help! This role will focus on the design of Tend’s brand new iOS app. You’ll deliver full spec, beautiful, functional design that meets product requirements, stakeholder feedback, and engineering capability.&nbsp;</span></div><div><br></div><div><span style="font-size: 11pt">Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.</span></div>

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience. 

We're looking for a highly skilled Product Designer to support our growing digital product as an independent contributor. We have a ton of exciting projects and we need your help! This role will focus on the design of Tend’s brand new iOS app. You’ll deliver full spec, beautiful, functional design that meets product requirements, stakeholder feedback, and engineering capability. 

Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.


<li>Have &nbsp;<b>4-6 years of design experience with at least 2 years mobile experience</b>, minimum. </li><li>Can identify user needs and wants through user research and insights.</li><li>Fluent in Visual Design, Interaction Design, Application Design, and, of course, UX</li><li>Have experience with mobile native, desktop web, and mobile web design views</li><li>Are just as concerned with what the product does with how it looks.</li><li>Can seamlessly transition between large app-scale product work and incremental updates to external marketing pages</li><li>Can explain design choices to stakeholders and iterate quickly based on feedback</li><li>Have shipped and supported a product, page, app, etc.</li>

<li>Have worked in a service space as well as a product (DTC/CPG) space</li><li>Have experience with design in healthcare or adjacent space</li><li>Can do some/any/a lot of front-end work</li><li>Are cool as a cucumber during global pandemics and have no problem with Zoom</li>

<li>Design has a real voice in our company and we see good design as key to our success</li><li>We recently won a Red Dot Design Award and we’re super psyched about it.&nbsp;</li><li>We value end-to-end seamless experience: the patient has to feel great from booking to filling to chilling at home afterward.</li><li>We’re a very small team doing a lot. Tight feedback loops and open communication keeps things running.</li><li>We depend on honest, experienced individuals expressing their point of view to keep the bar high.</li>

Senior Product Designer, Patient Products

Digital Product

<div><span style="font-size: 15px">At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp; Headquartered in Nashville and New York City, we’ve opened our first seven dental studios in NYC with more to come in 2021. </span></div><div><br></div><div><span style="font-size: 15px">Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.</span></div><div><br></div><div>This position is located in our Nashville, TN office. </div>

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.  Headquartered in Nashville and New York City, we’ve opened our first seven dental studios in NYC with more to come in 2021. 

Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.

This position is located in our Nashville, TN office. 


<li>Design and implement build, deployment, and configuration management</li><li>Test implemented designs</li><li>Build and test automation tools for infrastructure provisioning</li><li>Handle code deployments in all environments</li><li>Monitor metrics and develop ways to improve</li><li>Provide technical guidance and educate team members and coworkers on development and operations</li><li>Brainstorm for new ideas and ways to improve development delivery</li><li>Consult with peers for feedback during testing stages</li><li>Build, maintain, and monitor configuration standards</li><li>Maintain day-to-day management and administration of projects</li><li>Manage CI and CD tools with team</li><li>Document and design various processes; update existing processes</li><li>Improve infrastructure development and application development</li><li>Monitor production systems and develop, configure and maintain alerting platforms</li>

<li>A proven track record of practical, thoughtful problem-solving.</li><li>Experience working in and advocating for agile environments.</li><li>Experience working with retail, e-commerce, and POS systems a plus.</li><li>Experience working within PCI-compliant, HIPAA-compliant environments a plus.</li><li>Proven work experience in any of the following AWS, AWS IAM, AWS Lambda, EC2, Serverless Framework, AWS RDS, Postgres, SQL Server</li><li>Experience working in an Agile/Scrum development process</li><li>Experience with performance and security testing is a plus</li><li>BS/MS degree in Computer Science, Engineering or a related subject</li>

<div><span style="font-size: 15px">At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp; Headquartered in Nashville and New York City, we’ve opened our first seven dental studios in NYC with more to come in 2021. </span></div><div><br></div><div><span style="font-size: 15px">Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.</span></div><div><br></div><div>This position is located in our Nashville, TN office. </div><div><br></div><div><span style="font-size: 12pt">Our Salesforce Lead will be responsible for administration &amp; development within Tend's Salesforce CRM &amp; Marketing Cloud implementations; this includes system configuration, creation of reports and dashboards, end-user training and data integrations, ensuring data hygiene and integrity, as well as implementing both out-of-the-box and custom-crafted solutions. This role collaborates with functional leaders to identify, define, and implement changes and enhancements to meet business requirements in a fast-paced environment. </span></div><div><br></div><div><span style="font-size: 12pt">We are looking for a candidate with exceptional technical, analytical and problem-solving skills, who will be comfortable interacting with all levels of the organization. The ideal candidate is a self-starter, with a bias towards action, who can recognize and make process improvement recommendations. You will identify new and creative opportunities to leverage </span><a href="http://salesforce.com" style="font-size: 12pt" class="postings-link">Salesforce.com</a><span style="font-size: 12pt"> and its database to support additional business processes or functions. You will also be motivated, team oriented and passionate about Salesforce technology.</span></div>

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.  Headquartered in Nashville and New York City, we’ve opened our first seven dental studios in NYC with more to come in 2021. 

Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.

This position is located in our Nashville, TN office. 

Our Salesforce Lead will be responsible for administration & development within Tend's Salesforce CRM & Marketing Cloud implementations; this includes system configuration, creation of reports and dashboards, end-user training and data integrations, ensuring data hygiene and integrity, as well as implementing both out-of-the-box and custom-crafted solutions. This role collaborates with functional leaders to identify, define, and implement changes and enhancements to meet business requirements in a fast-paced environment. 

We are looking for a candidate with exceptional technical, analytical and problem-solving skills, who will be comfortable interacting with all levels of the organization. The ideal candidate is a self-starter, with a bias towards action, who can recognize and make process improvement recommendations. You will identify new and creative opportunities to leverage Salesforce.com and its database to support additional business processes or functions. You will also be motivated, team oriented and passionate about Salesforce technology.


<li>Responsible for configuration, design, functionality and end-user support of the <a href="http://Salesforce.com" class="postings-link">Salesforce.com</a> platform.</li><li>Responsible for development of both custom and out-of-the-box solutions using Salesforce functionality (APEX, SOQL, SOSL, Lightning Components, etc.)</li><li>Configure and maintain custom objects, record types, fields, page layouts, formulas, data validation rules, triggers, custom workflows, approval processes, installed packages, etc. within <a href="http://Salesforce.com" class="postings-link">Salesforce.com</a>.</li><li>Maintain user roles and profiles, security settings, access settings, etc. (User Profiles, Role Hierarchy, Sharing Rules and Security).</li><li>Establish and implement change control and best practices with regards to system maintenance, configuration, development, testing, data integrity, etc.</li><li>Engage with business stakeholders to gather &amp; analyze requirements and propose solutions that leverage Salesforce functionality. Translate approved solutions into actionable deliverables, ensuring high levels of quality, accuracy and process consistency.</li><li>Manage data imports, and database cleanup.</li><li>Identify production risks and areas for improvement; prioritizes, designs and facilitates successful implementation and adoption of new processes.</li><li>Support the Engineering team in cross-functional projects and strategic changes to systems and processes.</li><li>Develop and implement training for end-users. Create and maintain training materials and guides for processes related to <a href="http://Salesforce.com" class="postings-link">Salesforce.com</a> business applications.</li>

Engineering

<div><span style="font-size: 10.5pt">Tend is seeking a highly analytical, driven and empathetic team member to lead the human resources function for the Northeast markets at Tend.</span>&nbsp; <span style="font-size: 10.5pt">The ideal candidate is a highly-motivated and results-driven individual who is passionate about building an innovative consumer concept with competitive and unique human resource programs for a diverse team.&nbsp; Must have experience working with high-growth companies and be excited to embrace the speed and ambiguity that comes with that environment.&nbsp; </span><span style="font-size: 10pt">&nbsp;</span></div>

Tend is seeking a highly analytical, driven and empathetic team member to lead the human resources function for the Northeast markets at Tend.  The ideal candidate is a highly-motivated and results-driven individual who is passionate about building an innovative consumer concept with competitive and unique human resource programs for a diverse team.  Must have experience working with high-growth companies and be excited to embrace the speed and ambiguity that comes with that environment.   


<li>Provides strategic and consultative support as a business partner to the studio operations and support center teams in our New York City and Boston markets.&nbsp;&nbsp;</li><li>Identifies opportunities for improvement, strategies to drive and reward performance and develop the studio <a href="http://teams.Implements" class="postings-link">teams.</a></li><li><a href="http://teams.Implements" class="postings-link">Implements</a> strategies with business leaders to select and retain the diverse talent required to maintain a competitive advantage and to align with recruiting and business <a href="http://strategies.Supports" class="postings-link">strategies.</a></li><li><a href="http://strategies.Supports" class="postings-link">Supports</a> HR Strategy on community, culture and employee relations.&nbsp;&nbsp;</li><li>Provides expertise to the studio teams on issues related to employment law, benefits, payroll and training.&nbsp;&nbsp;Ensure alignment of HR initiatives to the business strategy which includes the ability to identify, analyze, understand and articulate business goals and objectives at the support center and studio <a href="http://level.Leads" class="postings-link">level.</a></li><li><a href="http://level.Leads" class="postings-link">Leads</a> the investigation of employee issues within the studios.• Collaborates in the design and communication of Business Unit and HR strategies. </li><li>Delivers and implements strategies that support a high performing culture.</li><li>Maintain knowledge of legal and regulatory policies affecting human resources functions and ensure policies, procedures and reporting are in compliance.&nbsp;</li><li>Coach managers/supervisors on employee relations issues in order to enable them to address employee issues directly and insuring processes are in place to maintain a fair and equitable workplace.</li><li>Providing advice and counsel to managers on a variety of topics to optimize employee engagement, team development, and organizational effectiveness.</li><li>Perform difficult staffing duties, including managing understaffed situations, conflict resolution, terminating employees and administering disciplinary procedures.</li><li>Educate and assist leadership on salary administration and performance management.• Provide career planning and development counsel to employees and managers.</li><li>Lead onboarding and new hire training strategies for studio operations and support center team members.</li><div><br></div>

<li>10+ years of experience as a Human Resources Business Partner in a healthcare or multi-site, multi-state retail or hospitality organization</li><li>Bachelor's degree in a related field or equivalent experience. Master's or MBA degree preferred.</li><li>Considerable knowledge of HR principles, practices, and procedures related to employee relations, organizational development, training, and talent management.</li><li>Ability to effectively plan, set priorities, and manage several complex projects simultaneously while working under pressure to meet deadlines.</li><li>Knowledge of federal and state laws relating to benefit plans including ERISA, HIPAA, COBRA and FMLA.</li><li>Superior written and verbal communication skills to effectively address all levels within the organization.</li><li>Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures.</li><li>Ability to exercise considerable judgment and discretion in dealing with matters of significance for the <a href="http://company.proven/" class="postings-link">company.</a></li><li><a href="http://company.proven/" class="postings-link">Proven</a> ability to investigate and research information, analyze data in relation to the relevant employment laws, trends, policies and procedures and to use sound judgment to draw valid conclusions, recommendations and develop corrective actions</li><li>Demonstrated ability to objectively coach and counsel employees at all levels on complex, highly sensitive work issues</li><li>Proven customer focused experience and excellent judgment</li>

Field HR Support

<div><span style="font-size: 11pt">At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp;&nbsp;</span>&nbsp;</div><div><br></div><div><span style="font-size: 11pt">Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.</span></div><div><br></div><div><span style="font-size: 11pt">The Regional Director&nbsp; of Operations has responsibility for a significant geographical market of Tend, consisting of 5-10 dental studios (NYC and Boston) and reporting directly to the SVP of Operations. The Regional Director will have accountability for multi-site Studio performance, including P&amp;L responsibility, oversight of quality, patient safety, staffing model, day to day operations, healthcare and regulatory compliance, and patient and team member experience.&nbsp;</span></div><div><br></div><div><span style="font-size: 11pt">This position will play a significant role in cultivating an environment that provides effective and trustworthy dental services in a fast paced, dynamic and respectful work environment. </span></div>

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.   

Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.

The Regional Director  of Operations has responsibility for a significant geographical market of Tend, consisting of 5-10 dental studios (NYC and Boston) and reporting directly to the SVP of Operations. The Regional Director will have accountability for multi-site Studio performance, including P&L responsibility, oversight of quality, patient safety, staffing model, day to day operations, healthcare and regulatory compliance, and patient and team member experience. 

This position will play a significant role in cultivating an environment that provides effective and trustworthy dental services in a fast paced, dynamic and respectful work environment. 


<li>Ability to analyze business reporting and create recommendations/actions to meet/exceed revenue goals, growth goals and profitability of all Studios within Market.&nbsp;&nbsp;</li><li>Overseeing the administrative operations of 5 to 10 offices with 5mm+ revenue per studio</li><li>Monitor the P&amp;L statements for each Studio and develop effective ways to close the gaps between actual performance and company projections</li><li>Responsible for resolving Member escalations within established SLA.</li><li>Ensures Studio Manager accountability for consistent execution of clinical administration standards.</li><li>Understands and promotes the brand principles and is an exceptional representative of the business both with internal and external stakeholders.</li><li>Strong operational background and ability to implement and oversee operations.</li><li>Responsibility for the development, retention, hiring, performance management, compensation, and engagement studio management staff.</li><li>Manage the operating budget and allocation of resources.&nbsp;&nbsp;Mentor and manage Studio Managers and support staff at each site.</li><li>Comprehensive understanding of operational and clinical protocols and the ability to work with Provider leadership to implement and manage exceptional quality programs.</li><li>Champions and leads change, embraces new business models and innovative approaches to delivery of high quality clinical services.</li><li>Creates a positive, professional environment that fosters strong team member engagementParticipates and supports provider pipeline development strategies/initiatives.</li><li>Collaborates with Clinical leadership to develop clinical programs while providing the support to deploy innovative approaches to delivery of high quality clinical services, including specialty dental services in various product categories.</li><li>Strong understanding of insurance; revenue cycle; patient billing; treatment planning.&nbsp; Ability to drive leading and lagging indicators to assure success.</li><li>Actively participate within the Operations Leadership Team to ensure collaboration and best practice sharing amongst the broader Tend team.</li><li>Take appropriate actions to ensure compliance with applicable laws, regulations, Tend policies and procedures, and full integration into theTend&nbsp; culture and support resources.</li>

<li>Masters degree in Healthcare field or MBA required</li><li>At least (8) years of management/leadership experience and P&amp;L responsibility within healthcare/hospitality/services industry</li><li>A minimum of five years of regional leadership experience in a multi-site; multi-state company</li><li>Multi-site; Multi-state Healthcare experience preferred</li><li>Proven experience managing day-to-day operations with 15-25 FTE per location; 5mm+ in revenue&nbsp;</li><li>Analytical thinker with excellent problem-solving skills and the ability to adapt to changing priorities and deadlines.</li><li>Experience working within a DSO or Physician Management company is preferred</li><li>Experience in leading teams across multiple locations</li><li>2 years of experience with clinical process improvement projects is preferred</li><li>Must be comfortable working autonomously and have demonstrated the ability to collaborate with cross-functional resources </li>

Regional Director of Operations (Dental or Multi-Site Retail Healthcare Required)

Hub or Field Operations Leadership

<div><span style="font-size: 11pt">At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp; Headquartered in Nashville and New York City, we’ve opened our first six dental studios in NYC with more to come in 2021. </span></div><div><br></div><div><span style="font-size: 11pt">Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.</span></div><div><br></div><div><span style="font-size: 11pt">We’re searching for a compassionate &amp; thorough Member Experience Specialist to provide concierge-like support to our patients.&nbsp; Working in a collaborative &amp; engaging environment, you’ll truly impact and influence the overall Tend experience. </span><b style="font-size: 11pt">This role starts out at $20.00/Hour with an opportunity to earn up to an additional $2.00/Hour based on performance! </b></div><div><br></div><div><span style="font-size: 13.5pt">About the Role</span></div><div><br></div><div><span style="font-size: 11pt">-Manage &amp; carefully respond to inbound patient communications, by phone, text, &amp; email.</span></div><div><span style="font-size: 11pt">-Consistently deliver high-quality patient experience, keeping our Tend values at heart.</span></div><div><span style="font-size: 11pt">-Communicate outbound to patients, in alignment with brand philosophy.</span></div><div><span style="font-size: 11pt">-Schedule patients, using technology platforms.</span></div><div><span style="font-size: 11pt">-Resolve patient issues &amp; concerns, with proactiveness, patience, empathy and understanding.&nbsp;&nbsp;</span></div><div><span style="font-size: 11pt">-Maintain confidential information, treating each patient interaction with compassion and sensitivity.&nbsp;&nbsp;</span></div><div><span style="font-size: 11pt">-Boost patient lead conversion &amp; recommend additional products &amp; services during patient interactions.</span></div><div><br></div><div><span style="font-size: 13.5pt">About You</span></div><div><br></div><div><span style="font-size: 11pt">-At least 1 year of customer / patient experience.</span></div><div><span style="font-size: 11pt">-Proven success in patient conversion &amp; engagement.</span></div><div><span style="font-size: 11pt">-Experience with various technology platforms used in support of customer / patient care.</span></div><div><span style="font-size: 11pt">-Understanding administrative processes for the patient experience team.</span></div><div><span style="font-size: 11pt">-Positive and proactive can-do attitude.</span></div><div><span style="font-size: 11pt">-Bilingual with English and Spanish language fluency is a plus</span></div>

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.  Headquartered in Nashville and New York City, we’ve opened our first six dental studios in NYC with more to come in 2021. 

Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.

We’re searching for a compassionate & thorough Member Experience Specialist to provide concierge-like support to our patients.  Working in a collaborative & engaging environment, you’ll truly impact and influence the overall Tend experience. This role starts out at $20.00/Hour with an opportunity to earn up to an additional $2.00/Hour based on performance! 

About the Role

-Manage & carefully respond to inbound patient communications, by phone, text, & email.
-Consistently deliver high-quality patient experience, keeping our Tend values at heart.
-Communicate outbound to patients, in alignment with brand philosophy.
-Schedule patients, using technology platforms.
-Resolve patient issues & concerns, with proactiveness, patience, empathy and understanding.  
-Maintain confidential information, treating each patient interaction with compassion and sensitivity.  
-Boost patient lead conversion & recommend additional products & services during patient interactions.

About You

-At least 1 year of customer / patient experience.
-Proven success in patient conversion & engagement.
-Experience with various technology platforms used in support of customer / patient care.
-Understanding administrative processes for the patient experience team.
-Positive and proactive can-do attitude.
-Bilingual with English and Spanish language fluency is a plus


Customer Support Specialist - $20/Hour + $500 SIGN ON BONUS!

Member Experience

<div>Dental Experience Preferred</div><div>Brand new Dental Studio (Corner of Court/Congress)</div><div><br></div><div><span style="font-size: 11pt">Our dental studio operations team works to not only deliver a special experience to our members, but also drives performance and powers the core operational systems for the clinical team.&nbsp; We’re seeking an experienced operations leader who specializes not only in efficiencies and effectiveness through process &amp; systems, but is effective at building and managing high performing, collaborative teams to drive performance.</span></div><div><br></div><div><span style="font-size: 10.5pt">This is an opportunity to launch a high performing studio with multimillion dollar revenue targets, a large team of up to 30 staff, and deliver on a unique service experience unlike anything seen before in dentistry.</span></div><div><br></div><div>Responsibilities &amp; Accountabilities:</div><div><br></div><div><b>Performance</b></div><div>Lead studio team of 30+ staff across split shifts including clinical and clerical personnel.&nbsp; </div><div>This includes but is not limited to:assigning tasks per scope of practice/job description and using/creating tools to ensure tasks are complete in support of the studio’s goals, ability to identify gaps in performance and opportunities for coaching/additional training,&nbsp;performance management, both informal and formal check-ins and reviews.</div><div>Ensures the practice operates optimally, effectively, efficiently and in accordance with established standards, across staffing, scheduling, inventory, and member experience.&nbsp;&nbsp;</div><div>Works with the providers to communicate complex treatment plans and payment options to members.</div><div>Oversee member experience in the studio to achieve or exceed NPS targets.&nbsp; </div><div>Identify trends, solutions for improvement and where support is needed from Ops leadership.</div><div>Drives practice productivity through KPIs and performance goals and works with leaders to make adjustments. </div><div>Ability to come up with proposed solutions, utilize available resources/documents (i.e., checklists, SOPs) and QA consistently to ensure implementation was successful.</div><div>Be present on the floor in the studio to direct and manage performance real-time.</div><div>Collaborates with the studio teams to meet/exceed monthly revenue goals, NPS goals and expense projections.&nbsp;&nbsp;</div><div>Addresses member complaints in a timely and compassionate manner. </div><div>Assume accountability for achievement of balanced scorecard targets for the studio&nbsp;Partners with HQ teams, such as people &amp; finance, to influence and introduce improvements across studio operations. </div><div>Interacts with members to gain real-time feedback of their visit.</div><div>Assist with member support, and perform other duties as needed by the studio.</div><div><br></div><div><b>Onboarding</b></div><div>Leads practice team onboarding (i.e., both internal and external employees), training, and meetings, focused on studio performance, building alignment, culture, &amp; collaboration.</div><div><br></div><div><b>Compliance</b></div><div>Perform random audits of member’s charts in conjunction with Managing Dentist to confirm clinical quality is upheld by clinical staff and efficiency (i.e., time studies).</div><div>Assess and make recommendations to ensure optimal comfort, safety, and compliance with regulatory bodies (OSHA).</div><div>Controls the supply of medications, supplies and medical equipment.&nbsp;</div><div><br></div><div><b>People</b>Partner with the People Team on hiring, retention, and performance management with collaboration &amp; feedback from the Managing Dentist.&nbsp;&nbsp;</div><div>Cultivates an exemplary customer experience for members and Tend staff and promote effective communication skills across the team.</div><div><br></div><div><b>Facilities</b></div><div>Uphold cleanliness and organization of the facility through weekly and monthly walk-throughs.</div><div>Sense of ownership over facility and studio equipment</div><div><br></div><div><b>Scheduling</b></div><div>Manage doctor, hygiene &amp; staff schedules to optimize the member experience, align with volume expectations, and meet studio performance targets.</div><div>Sense of urgency and ownership around scheduling templates.&nbsp; </div><div>This includes regular audits, partnering with the team to create same-day treatment opportunities, and urgency around scheduling treatment within 2 weeks of diagnosis.</div><div>Ensures start/end of day procedures are followed with consistency.</div>

Dental Experience Preferred
Brand new Dental Studio (Corner of Court/Congress)

Our dental studio operations team works to not only deliver a special experience to our members, but also drives performance and powers the core operational systems for the clinical team.  We’re seeking an experienced operations leader who specializes not only in efficiencies and effectiveness through process & systems, but is effective at building and managing high performing, collaborative teams to drive performance.

This is an opportunity to launch a high performing studio with multimillion dollar revenue targets, a large team of up to 30 staff, and deliver on a unique service experience unlike anything seen before in dentistry.

Responsibilities & Accountabilities:

Performance
Lead studio team of 30+ staff across split shifts including clinical and clerical personnel.  
This includes but is not limited to:assigning tasks per scope of practice/job description and using/creating tools to ensure tasks are complete in support of the studio’s goals, ability to identify gaps in performance and opportunities for coaching/additional training, performance management, both informal and formal check-ins and reviews.
Ensures the practice operates optimally, effectively, efficiently and in accordance with established standards, across staffing, scheduling, inventory, and member experience.  
Works with the providers to communicate complex treatment plans and payment options to members.
Oversee member experience in the studio to achieve or exceed NPS targets.  
Identify trends, solutions for improvement and where support is needed from Ops leadership.
Drives practice productivity through KPIs and performance goals and works with leaders to make adjustments. 
Ability to come up with proposed solutions, utilize available resources/documents (i.e., checklists, SOPs) and QA consistently to ensure implementation was successful.
Be present on the floor in the studio to direct and manage performance real-time.
Collaborates with the studio teams to meet/exceed monthly revenue goals, NPS goals and expense projections.  
Addresses member complaints in a timely and compassionate manner. 
Assume accountability for achievement of balanced scorecard targets for the studio Partners with HQ teams, such as people & finance, to influence and introduce improvements across studio operations. 
Interacts with members to gain real-time feedback of their visit.
Assist with member support, and perform other duties as needed by the studio.

Onboarding
Leads practice team onboarding (i.e., both internal and external employees), training, and meetings, focused on studio performance, building alignment, culture, & collaboration.

Compliance
Perform random audits of member’s charts in conjunction with Managing Dentist to confirm clinical quality is upheld by clinical staff and efficiency (i.e., time studies).
Assess and make recommendations to ensure optimal comfort, safety, and compliance with regulatory bodies (OSHA).
Controls the supply of medications, supplies and medical equipment. 

PeoplePartner with the People Team on hiring, retention, and performance management with collaboration & feedback from the Managing Dentist.  
Cultivates an exemplary customer experience for members and Tend staff and promote effective communication skills across the team.

Facilities
Uphold cleanliness and organization of the facility through weekly and monthly walk-throughs.
Sense of ownership over facility and studio equipment

Scheduling
Manage doctor, hygiene & staff schedules to optimize the member experience, align with volume expectations, and meet studio performance targets.
Sense of urgency and ownership around scheduling templates.  
This includes regular audits, partnering with the team to create same-day treatment opportunities, and urgency around scheduling treatment within 2 weeks of diagnosis.
Ensures start/end of day procedures are followed with consistency.


Practice Manager (Dental Preferred) - Cobble Hill NEW STUDIO

NY - Cobble Hill

<div>At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp;</div><div><br></div><div>Tend’s Assistant Manager must be a passionate, service oriented leader who can support our Brand Principles, and deliver top-notch service to our guests.&nbsp; Work in collaboration with management, providers and clinical staff to earn the trust of our guests by personalizing their appointments and clinical care.&nbsp;&nbsp;</div><div><br></div><div>Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.</div>

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience. 

Tend’s Assistant Manager must be a passionate, service oriented leader who can support our Brand Principles, and deliver top-notch service to our guests.  Work in collaboration with management, providers and clinical staff to earn the trust of our guests by personalizing their appointments and clinical care.  

Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.


<li>Strong understanding of insurance and schedule management</li><li>Previous experience with treatment planning strongly preferred</li><li>Ability to track and deliver financial presentations</li><li>Constructively provide non-clinical feedback to the clinical team</li><li>Organize and lead specialty days (ortho and oral surgery) in the studio</li><li>Own ordering for all Amazon shipments</li><li>Optimize provider scheduling for studio performance</li><li>Work collaboratively with patient (member) experience and revenue cycle teams</li><li>Manage patient (member) retention through outbound calls for unscheduled treatment&nbsp;</li><li>Partner with Studio Manager in daily operational tasks, such as scheduling, tidying, preparing for opening/closing, and inventory management.&nbsp;</li><li>Work closely with Studio Manager to implement and support guest experience based standard operating procedures and metrics.</li><li>Welcome and comfort guests as they visit our Tend Studio.</li><li>Provide consistent, high-quality service and hospitality to guests, in-studio, and as needed, through email or phone.&nbsp;</li><li>Collaborate with the entire Studio Team, including our Dentists and Hygienists, to optimize operations to positively impact the guest experience.</li><li>Manage the front desk staff, including interviews, training, coaching, and evaluations.</li><li>Maintain a strong knowledge of our ever-growing offering of products and services.&nbsp;</li><li>Willingness to initiate tasks and perform duties without direct supervision.&nbsp;</li><li>Excellent communication skills and be able to work with a diverse team.</li><li>A positive, can-do attitude.</li>

<li>Three years of proven top-notch customer service experience in healthcare, retail, hotels and/or related field.&nbsp;</li><li>Ability to problem solve required.</li><li>Demonstrated effective written and verbal communication skills required.</li><li>Ability to multi-task required.</li><li>Demonstrated organizational and leadership skills required.</li><li>Flexibility to work a schedule that will include early morning, late evening, holiday and weekend hours.</li><li>Previous experience in creating and managing schedules.</li><li>Proficient in Google Suite strongly preferred.</li><li>Associate’s or Bachelor’s Degree in healthcare, hospitality or related field preferred.</li>

Assistant Practice Manager - (Dental or Medical Preferred) - Grand Central

NY - Grand Central

<div>Dental Experience Preferred</div><div>Brand new Dental Studio in Upper East Side (1320 Third Avenue) </div><div>Corner of 3rd and E 74th</div><div><br></div><div><span style="font-size: 11pt">Our dental studio operations team works to not only deliver a special experience to our members, but also drives performance and powers the core operational systems for the clinical team.&nbsp; We’re seeking an experienced operations leader who specializes not only in efficiencies and effectiveness through process &amp; systems, but is effective at building and managing high performing, collaborative teams to drive performance.</span></div><div><br></div><div><span style="font-size: 10.5pt">This is an opportunity to launch a high performing studio with multimillion dollar revenue targets, a large team of up to 30 staff, and deliver on a unique service experience unlike anything seen before in dentistry.</span></div><div><br></div><div>Responsibilities &amp; Accountabilities:</div><div><br></div><div><b>Performance</b></div><div>Lead studio team of 30+ staff across split shifts including clinical and clerical personnel.&nbsp; </div><div>This includes but is not limited to:assigning tasks per scope of practice/job description and using/creating tools to ensure tasks are complete in support of the studio’s goals, ability to identify gaps in performance and opportunities for coaching/additional training,&nbsp;performance management, both informal and formal check-ins and reviews.</div><div>Ensures the practice operates optimally, effectively, efficiently and in accordance with established standards, across staffing, scheduling, inventory, and member experience.&nbsp;&nbsp;</div><div>Works with the providers to communicate complex treatment plans and payment options to members.</div><div>Oversee member experience in the studio to achieve or exceed NPS targets.&nbsp; </div><div>Identify trends, solutions for improvement and where support is needed from Ops leadership.</div><div>Drives practice productivity through KPIs and performance goals and works with leaders to make adjustments. </div><div>Ability to come up with proposed solutions, utilize available resources/documents (i.e., checklists, SOPs) and QA consistently to ensure implementation was successful.</div><div>Be present on the floor in the studio to direct and manage performance real-time.</div><div>Collaborates with the studio teams to meet/exceed monthly revenue goals, NPS goals and expense projections.&nbsp;&nbsp;</div><div>Addresses member complaints in a timely and compassionate manner. </div><div>Assume accountability for achievement of balanced scorecard targets for the studio&nbsp;Partners with HQ teams, such as people &amp; finance, to influence and introduce improvements across studio operations. </div><div>Interacts with members to gain real-time feedback of their visit.</div><div>Assist with member support, and perform other duties as needed by the studio.</div><div><br></div><div><b>Onboarding</b></div><div>Leads practice team onboarding (i.e., both internal and external employees), training, and meetings, focused on studio performance, building alignment, culture, &amp; collaboration.</div><div><br></div><div><b>Compliance</b></div><div>Perform random audits of member’s charts in conjunction with Managing Dentist to confirm clinical quality is upheld by clinical staff and efficiency (i.e., time studies).</div><div>Assess and make recommendations to ensure optimal comfort, safety, and compliance with regulatory bodies (OSHA).</div><div>Controls the supply of medications, supplies and medical equipment.&nbsp;</div><div><br></div><div><b>People</b>Partner with the People Team on hiring, retention, and performance management with collaboration &amp; feedback from the Managing Dentist.&nbsp;&nbsp;</div><div>Cultivates an exemplary customer experience for members and Tend staff and promote effective communication skills across the team.</div><div><br></div><div><b>Facilities</b></div><div>Uphold cleanliness and organization of the facility through weekly and monthly walk-throughs.</div><div>Sense of ownership over facility and studio equipment</div><div><br></div><div><b>Scheduling</b></div><div>Manage doctor, hygiene &amp; staff schedules to optimize the member experience, align with volume expectations, and meet studio performance targets.</div><div>Sense of urgency and ownership around scheduling templates.&nbsp; </div><div>This includes regular audits, partnering with the team to create same-day treatment opportunities, and urgency around scheduling treatment within 2 weeks of diagnosis.</div><div>Ensures start/end of day procedures are followed with consistency.</div>

Dental Experience Preferred
Brand new Dental Studio in Upper East Side (1320 Third Avenue) 
Corner of 3rd and E 74th

Our dental studio operations team works to not only deliver a special experience to our members, but also drives performance and powers the core operational systems for the clinical team.  We’re seeking an experienced operations leader who specializes not only in efficiencies and effectiveness through process & systems, but is effective at building and managing high performing, collaborative teams to drive performance.

This is an opportunity to launch a high performing studio with multimillion dollar revenue targets, a large team of up to 30 staff, and deliver on a unique service experience unlike anything seen before in dentistry.

Responsibilities & Accountabilities:

Performance
Lead studio team of 30+ staff across split shifts including clinical and clerical personnel.  
This includes but is not limited to:assigning tasks per scope of practice/job description and using/creating tools to ensure tasks are complete in support of the studio’s goals, ability to identify gaps in performance and opportunities for coaching/additional training, performance management, both informal and formal check-ins and reviews.
Ensures the practice operates optimally, effectively, efficiently and in accordance with established standards, across staffing, scheduling, inventory, and member experience.  
Works with the providers to communicate complex treatment plans and payment options to members.
Oversee member experience in the studio to achieve or exceed NPS targets.  
Identify trends, solutions for improvement and where support is needed from Ops leadership.
Drives practice productivity through KPIs and performance goals and works with leaders to make adjustments. 
Ability to come up with proposed solutions, utilize available resources/documents (i.e., checklists, SOPs) and QA consistently to ensure implementation was successful.
Be present on the floor in the studio to direct and manage performance real-time.
Collaborates with the studio teams to meet/exceed monthly revenue goals, NPS goals and expense projections.  
Addresses member complaints in a timely and compassionate manner. 
Assume accountability for achievement of balanced scorecard targets for the studio Partners with HQ teams, such as people & finance, to influence and introduce improvements across studio operations. 
Interacts with members to gain real-time feedback of their visit.
Assist with member support, and perform other duties as needed by the studio.

Onboarding
Leads practice team onboarding (i.e., both internal and external employees), training, and meetings, focused on studio performance, building alignment, culture, & collaboration.

Compliance
Perform random audits of member’s charts in conjunction with Managing Dentist to confirm clinical quality is upheld by clinical staff and efficiency (i.e., time studies).
Assess and make recommendations to ensure optimal comfort, safety, and compliance with regulatory bodies (OSHA).
Controls the supply of medications, supplies and medical equipment. 

PeoplePartner with the People Team on hiring, retention, and performance management with collaboration & feedback from the Managing Dentist.  
Cultivates an exemplary customer experience for members and Tend staff and promote effective communication skills across the team.

Facilities
Uphold cleanliness and organization of the facility through weekly and monthly walk-throughs.
Sense of ownership over facility and studio equipment

Scheduling
Manage doctor, hygiene & staff schedules to optimize the member experience, align with volume expectations, and meet studio performance targets.
Sense of urgency and ownership around scheduling templates.  
This includes regular audits, partnering with the team to create same-day treatment opportunities, and urgency around scheduling treatment within 2 weeks of diagnosis.
Ensures start/end of day procedures are followed with consistency.


Practice Manager (Dental Preferred) - Upper East Side - NEW STUDIO

NY - Upper East Side

Practice Manager, Operations - Wall Street

NY - Wall Street

<div><u style="font-size: 11.5pt"><b>About Us</b></u></div><div><br></div><div><span style="font-size: 11.5pt">At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp; With Headquarter hubs in New York City and Nashville, we’ve opened our first seven dental studios in NYC with more to come in 2021.</span></div><div><br></div><div><span style="font-size: 11.5pt">Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.</span></div><div><br></div><div><u style="font-size: 11.5pt"><b>The Opportunity: Director of Real Estate</b></u></div><div><br></div><div><span style="font-size: 11.5pt">Tend is seeking a Director of Real Estate to join our Development team as we look to scale our concept nationally.&nbsp; Reporting to the Chief Development Officer, the Director of Real Estate is responsible for managing the Real Estate vertical at Tend and driving new unit expansion throughout the US, focusing their time on a West Coast portfolio while managing a national team. This position will encompass growth strategy, creating and improving processes and be directly responsible for site selection through lease execution of new locations. The Director of Real Estate will be instrumental in developing new strategies for accelerating growth, executing expansion plans in support of our ongoing national rollout and strategic growth initiatives.&nbsp; Externally, to be best positioned for success, this individual will foster productive working relationships with the brokerage and analytics community providing services to Tend. Internally, he or she will collaborate across the organization with multiple departments including Real Estate, Design and Operations.</span></div><div><br></div><div><span style="font-size: 11.5pt">The ideal candidate enthusiastically takes on new opportunities and challenges, displaying an optimistic “one team, one dream” attitude in both good times and bad. S/he is comfortable holding self and others accountable to meet agreed-upon commitments, demonstrates professional savvy to efficiently get things done with a focus on continuous improvement. The successful candidate must have experience processing complex information, the ability to solve problems quickly and ensure the job gets done. If you are energized by the challenge of a high growth organization, we’d love to speak with you!&nbsp;&nbsp;</span></div><div><br></div>

About Us

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.  With Headquarter hubs in New York City and Nashville, we’ve opened our first seven dental studios in NYC with more to come in 2021.

Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.

The Opportunity: Director of Real Estate

Tend is seeking a Director of Real Estate to join our Development team as we look to scale our concept nationally.  Reporting to the Chief Development Officer, the Director of Real Estate is responsible for managing the Real Estate vertical at Tend and driving new unit expansion throughout the US, focusing their time on a West Coast portfolio while managing a national team. This position will encompass growth strategy, creating and improving processes and be directly responsible for site selection through lease execution of new locations. The Director of Real Estate will be instrumental in developing new strategies for accelerating growth, executing expansion plans in support of our ongoing national rollout and strategic growth initiatives.  Externally, to be best positioned for success, this individual will foster productive working relationships with the brokerage and analytics community providing services to Tend. Internally, he or she will collaborate across the organization with multiple departments including Real Estate, Design and Operations.

The ideal candidate enthusiastically takes on new opportunities and challenges, displaying an optimistic “one team, one dream” attitude in both good times and bad. S/he is comfortable holding self and others accountable to meet agreed-upon commitments, demonstrates professional savvy to efficiently get things done with a focus on continuous improvement. The successful candidate must have experience processing complex information, the ability to solve problems quickly and ensure the job gets done. If you are energized by the challenge of a high growth organization, we’d love to speak with you!  



<li><u><b>Responsibilities:&nbsp;</b></u></li><li>Developing strategies to accelerate the site selection process</li><li>Lead market assessment and site selection process; utilizing analytical frameworks, software/technology tools and on-the-ground insights</li><li>Conduct market tours and manage broker/external relationships to secure new sites</li><li>Negotiate LOI terms and leases for new deals and renewals</li><li>Manage internal review and deal approval process, including financial analysis and presentations</li><li>Work with cross-functional team to manage due diligence and use permitting, when applicable</li><li>Develop key performance metrics and look back report to track new store performance and key learnings</li><li>Support training and continued development of the Real Estate Manager&nbsp;</li><li>Support the Real Estate, Operations and Finance teams in creating a strategic view of growth plans by market&nbsp;</li><div><br></div><li><u><b>You’ll be set up for success if you have:</b></u></li><li>8-12 years of years of experience as a real estate deal maker or transaction manager</li><li>Experience with and interest in consumer brands and/or wellness</li><li>Strong skills in Microsoft Excel, Powerpoint and Google Apps</li><li>GIS and mapping analytics experience desirable</li><li>Previous experience working in real estate with a high-growth, multi-unit retailer strongly preferred</li><li>Ability to travel up to 50% of the time&nbsp;</li>

<div><b><u style="font-size: 11.5pt">About Us</u></b></div><div><br></div><div><span style="font-size: 11.5pt">At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp; With Headquarter hubs in New York City and Nashville, we’ve opened our first seven dental studios in NYC with more to come in 2021.</span></div><div><span style="font-size: 11.5pt">Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.</span></div><div><br></div><div><b><u style="font-size: 11.5pt">The Opportunity: Real Estate Manager (East Region)</u></b><b style="font-size: 11.5pt">&nbsp;</b></div><div><br></div><div><span style="font-size: 12pt">Tend is seeking a Real Estate Manager to join our Development team as we continue to scale on the East Coast.. </span><span style="font-size: 11.5pt">Reporting to the Director of Real Estate, this position be responsible for driving new unit expansion for the East Region from site selection through lease execution. The Real Estate Manager will be instrumental in executing expansion plans in support of our ongoing national rollout and strategic growth initiatives. We are looking for an individual with a strong real estate background, excellent analytical and negotiation skills and who can thrive in a demanding and fast-paced environment. Externally, to be best positioned for success, this individual will foster productive working relationships with the brokerage and analytics community providing services to Tend. Internally, he or she will collaborate across the organization with multiple departments including Real Estate, Design and Operation. &nbsp;There is tremendous potential to grow with us as we expand.&nbsp;</span><span style="font-size: 12pt">The ideal candidate enthusiastically takes on new opportunities and challenges, displaying an optimistic “one team, one dream” attitude in both good times and bad. S/he is comfortable holding self and others accountable to meet agreed-upon commitments, demonstrates professional savvy to efficiently get things done with a focus on continuous improvement. The successful candidate must have experience processing complex information, the ability to solve problems quickly and ensure the job gets done. If you are energized by the challenge of a high growth organization, we’d love to speak with you!</span></div><div><br></div>

About Us

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.  With Headquarter hubs in New York City and Nashville, we’ve opened our first seven dental studios in NYC with more to come in 2021.
Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.

The Opportunity: Real Estate Manager (East Region) 

Tend is seeking a Real Estate Manager to join our Development team as we continue to scale on the East Coast.. Reporting to the Director of Real Estate, this position be responsible for driving new unit expansion for the East Region from site selection through lease execution. The Real Estate Manager will be instrumental in executing expansion plans in support of our ongoing national rollout and strategic growth initiatives. We are looking for an individual with a strong real estate background, excellent analytical and negotiation skills and who can thrive in a demanding and fast-paced environment. Externally, to be best positioned for success, this individual will foster productive working relationships with the brokerage and analytics community providing services to Tend. Internally, he or she will collaborate across the organization with multiple departments including Real Estate, Design and Operation.  There is tremendous potential to grow with us as we expand. The ideal candidate enthusiastically takes on new opportunities and challenges, displaying an optimistic “one team, one dream” attitude in both good times and bad. S/he is comfortable holding self and others accountable to meet agreed-upon commitments, demonstrates professional savvy to efficiently get things done with a focus on continuous improvement. The successful candidate must have experience processing complex information, the ability to solve problems quickly and ensure the job gets done. If you are energized by the challenge of a high growth organization, we’d love to speak with you!



<li><b><u>Responsibilities:&nbsp;</u></b></li><li>Lead submarket assessment and site selection process; utilizing analytical frameworks, software/technology tools and on-the-ground insights</li><li>Conduct market tours and manage broker/external relationships to secure new sites</li><li>Negotiate LOI terms and leases for new deals and renewals</li><li>Manage internal review and investment committee approval process, including financial analysis and presentations</li><li>Work with cross-functional team to manage due diligence and use permitting, when applicable</li><li>Develop &amp; follow key performance metrics and look back report to track new store performance and key learnings&nbsp;</li><div><br></div><li><b><u>You’ll be set up for success if you have:</u></b><u>&nbsp;</u></li><li>Bachelor’s Degree required</li><li>4-6 years of years of experience as a real estate deal maker or transaction manager</li><li>Experience with and interest in consumer brands and/or wellness</li><li>Strong skills in Microsoft Excel, Powerpoint and Google Apps</li><li>GIS and mapping analytics experience desirable</li><li>Previous experience working in real estate with a high-growth, multi-unit retailer strongly preferred</li><li>Ability to travel up to 50% of the time</li>

Real Estate

<div>No experience needed!</div><div>&nbsp;</div><div>Interested in learning about career in Revenue Cycle? Haven't worked in this type of field before, no problem! We'd love to train you!</div><div>&nbsp;</div><div>We're seeking a talented and driven individual to join our team that will support the overall revenue process through the management &amp; coordination of billing and reconciliation. Responsibilities include identifying patient reimbursement issues, ensuring that claims, denials, and appeals are efficiently processed, and resolving billing-related issues.</div><div><br></div><div><b><u>About this Role:</u></b></div><div><br></div><div>Post cash daily</div><div>Work outstanding A/R thoroughly.</div><div>Ensure the accurate information is entered on patient ledger.</div><div>Billing of claims</div><div>Consistently deliver high-quality patient experience, keeping our Tend values at heart.</div><div>Maintain confidential information within HIPPA guidelines Up to 50% remote WFH after the completion of training</div><div>Performs other duties as assigned.</div><div><br></div><div><b><u>About You:</u></b></div><div><br></div><div>-High School Diploma required</div><div>-Dependable &amp; organized, with a positive attitude.&nbsp;</div><div>-Is people oriented and enjoys interacting with others&nbsp; Is autonomous and independent and enjoys working with little direction&nbsp;</div><div>-Resolve insurance accounts analyzing and reviewing for payment resolution</div><div>-Meet or exceed all goals set by Revenue Cycle Director and Team Captain</div><div>-Strong ability to uphold organizational values, work with integrity and ethically, inspire the trust of others, and treat people with respect&nbsp;</div><div>-Adheres to all tend policies and procedures</div><div>-Open to continuous growth and evolution of responsibilities; resilient with an ability to receive and act on feedback.</div><div>-Strong computer, data entry, and typing skills; ability to work between multiple technology platforms; able to learn and utilize new technology.</div><div>-Patience and strong listening skills to identity root cause to meet organization needs.</div><div>-Positive and proactive can-do attitude.</div><div>-Adheres to all Tend policies and procedures</div>

No experience needed!
 
Interested in learning about career in Revenue Cycle? Haven't worked in this type of field before, no problem! We'd love to train you!
 
We're seeking a talented and driven individual to join our team that will support the overall revenue process through the management & coordination of billing and reconciliation. Responsibilities include identifying patient reimbursement issues, ensuring that claims, denials, and appeals are efficiently processed, and resolving billing-related issues.

About this Role:

Post cash daily
Work outstanding A/R thoroughly.
Ensure the accurate information is entered on patient ledger.
Billing of claims
Consistently deliver high-quality patient experience, keeping our Tend values at heart.
Maintain confidential information within HIPPA guidelines Up to 50% remote WFH after the completion of training
Performs other duties as assigned.

About You:

-High School Diploma required
-Dependable & organized, with a positive attitude. 
-Is people oriented and enjoys interacting with others  Is autonomous and independent and enjoys working with little direction 
-Resolve insurance accounts analyzing and reviewing for payment resolution
-Meet or exceed all goals set by Revenue Cycle Director and Team Captain
-Strong ability to uphold organizational values, work with integrity and ethically, inspire the trust of others, and treat people with respect 
-Adheres to all tend policies and procedures
-Open to continuous growth and evolution of responsibilities; resilient with an ability to receive and act on feedback.
-Strong computer, data entry, and typing skills; ability to work between multiple technology platforms; able to learn and utilize new technology.
-Patience and strong listening skills to identity root cause to meet organization needs.
-Positive and proactive can-do attitude.
-Adheres to all Tend policies and procedures


Revenue Cycle Management (RCM)

<div><span style="font-size: 10.5pt">At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp;&nbsp;&nbsp;</span>&nbsp;</div><div><br></div><div><span style="font-size: 10.5pt">Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.</span>&nbsp;</div><div><br></div><div><span style="font-size: 10.5pt">The Healthcare Recruiter will support Tend’s continued growth by recruiting dentists and specialists across our studios in multiple markets. Utilizing your skills in process improvement, collaboration, communication, strategic thinking, and empathy you will ensure an excellent full-cycle recruiting experience for our candidates and hiring managers.&nbsp;</span></div>

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.    

Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to. 

The Healthcare Recruiter will support Tend’s continued growth by recruiting dentists and specialists across our studios in multiple markets. Utilizing your skills in process improvement, collaboration, communication, strategic thinking, and empathy you will ensure an excellent full-cycle recruiting experience for our candidates and hiring managers. 


<li>Manage the full life-cycle recruiting for assigned roles while delivering an exceptional candidate experience and serving as an ambassador for Tend</li><li>Ensure a robust pipeline of active and passive candidates in all markets and establish networking relationships with a diverse pool of candidates&nbsp;</li><li>Leverage various tools including LinkedIn Recruiter, job postings, and social media to source candidates</li><li>Conduct thorough interviews to assess candidate qualifications, interests, and fit for Tend</li><li>Schedule interviews and ensure candidates move through the pipeline in a timely manner</li><li>Maintain accurate documentation of all candidates in the pipeline and provide recruitment reports to hiring managers</li><li>Travel to conduct business meetings with hiring managers and candidates in different markets&nbsp;</li>

<li>3-5 years of recruiting experience within a healthcare, retail, startup or agency setting</li><li>Experience directly recruiting providers a plus</li><li>Demonstrated ability to develop strong relationships with hiring managers in the field</li><li>Experience sourcing passive candidates including the ability to develop boolean strings and create effective outreach messages to engage candidates&nbsp;&nbsp;</li><li>Experience working in a startup or hyper-growth environment preferred&nbsp;</li><li>Knowledge of various recruiting tools to identify and connect with candidates</li>

<div><br></div><div><span style="font-size: 11pt">The Talent Acquisition Manager will lead recruiting efforts for clinical team roles and home office team roles by leading the sourcing efforts and optimizing the current hiring process &amp; structure, to create a memorable &amp; high-quality candidate experience throughout the acquisition journey. </span></div><div>&nbsp;</div>


The Talent Acquisition Manager will lead recruiting efforts for clinical team roles and home office team roles by leading the sourcing efforts and optimizing the current hiring process & structure, to create a memorable & high-quality candidate experience throughout the acquisition journey. 
 


<li>Create and implement a sourcing strategy for each clinical and non-clinical practice role, aligned to the Company’s brand and strategic initiatives.</li><li>Clearly communicate the Employee Value Proposition (EVP) to attract + retain high-performing teams.</li><li>Lead and manage the talent acquisition process, including optimization of the Applicant Tracking System (ATS) and Candidate Relationship Management (CRM), to ensure engagement of passive and active candidates for current and future openings.</li><li>Establish a data driven approach to quickly identify and solve pain points with the candidate funnel or process.</li><li>Implement KPI’s and weekly metrics, using benchmarks for planning purposes, to set goals for the hiring funnel, including time to fill, number of passive/active candidates, number of interviews, number of hires, and retention measures at 30/90/120 and 6 months.&nbsp;&nbsp;</li><li>At least 3 years of recruitment experience, preferably in healthcare</li>

<li>Create and implement a sourcing strategy for each clinical and non-clinical practice role, aligned to the Company’s brand and strategic initiatives.</li><li>Clearly communicate the Employee Value Proposition (EVP) to attract + retain high-performing teams.</li><li>Lead and manage the talent acquisition process, including optimization of the Applicant Tracking System (ATS) and Candidate Relationship Management (CRM), to ensure engagement of passive and active candidates for current and future openings.</li><li>Establish a data driven approach to quickly identify and solve pain points with the candidate funnel or process.</li><li>Implement KPI’s and weekly metrics, using benchmarks for planning purposes, to set goals for the hiring funnel, including time to fill, number of passive/active candidates, number of interviews, number of hires, and retention measures at 30/90/120 and 6 months.&nbsp;&nbsp;</li>

<div><span style="font-size: 10.5pt">At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp;&nbsp;&nbsp;</span>&nbsp;</div><div><br></div><div><span style="font-size: 10.5pt">Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.</span>&nbsp;</div><div><br></div><div><span style="font-size: 10.5pt">The Talent Acquisition Specialist - Field Recruitment will support Tend’s continued growth by recruiting diverse talent for our clinical and operations positions across our studios. Utilizing your skills in process improvement, collaboration, communication, strategic thinking, and empathy you will ensure an excellent full-cycle recruiting experience for our candidates and hiring managers.&nbsp;</span></div>

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.    

Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to. 

The Talent Acquisition Specialist - Field Recruitment will support Tend’s continued growth by recruiting diverse talent for our clinical and operations positions across our studios. Utilizing your skills in process improvement, collaboration, communication, strategic thinking, and empathy you will ensure an excellent full-cycle recruiting experience for our candidates and hiring managers. 


<li>Manage the full life-cycle recruiting for assigned roles while delivering an exceptional candidate experience and serving as an ambassador for Tend</li><li>Guide and assist Hiring Managers with regard to recruiting process, policies, and procedures</li><li>Partner with Talent Acquisition Managers and Hiring Managers to create and implement sourcing strategies for Clinical and Operations studio positions</li><li>Ensure a robust pipeline of active and passive candidates in all markets and establish networking relationships with a diverse pool of candidates&nbsp;</li><li>Leverage various tools including LinkedIn Recruiter, job postings, and social media to source candidates for high need/hard to fill positions&nbsp;</li><li>Conduct thorough interviews to assess candidate qualifications, interests, and fit for Tend</li><li>Schedule interviews and ensure candidates move through the pipeline in a timely manner</li><li>Utilize recruiting metrics and market research to define sourcing strategy and consult TA Managers and Hiring Managers on relevant trends&nbsp;</li><li>Maintain accurate documentation of all candidates in the pipeline and provide recruitment reports to hiring managers</li><li>Support Talent Acquisition Managers on strategic projects and initiatives&nbsp;</li><li>Potential travel to conduct business meetings with hiring managers and candidates in different markets&nbsp;</li>

<li>2+ years of relevant experience within a healthcare or retail setting </li><li>Experience recruiting and building pipelines with candidates from diverse backgrounds&nbsp;</li><li>Demonstrated ability to develop strong relationships with hiring managers across business functions&nbsp;</li><li>Experience sourcing passive candidates including the ability to develop boolean strings and create effective outreach messages to engage candidates&nbsp;&nbsp;</li><li>Experience working with exempt and nonexempt employees across various business functions and experience levels&nbsp;</li><li>Experience working in a startup or hyper-growth environment preferred&nbsp;</li><li>Strategically minded and excited to influence the culture of Talent Acquisition at Tend&nbsp;</li><li>Knowledge of various recruiting tools to identify and connect with candidates</li><li>Experience managing pipeline using an Applicant Tracking System</li><li>Data-driven and aware of recruiting trends, technology, and strategies</li><li>Exceptional organization, attention to detail, and communication skills&nbsp;</li><li>Ability to take initiative and deliver results within a fast-paced environment&nbsp;</li><li>Flexible and comfortable with ambiguity&nbsp;</li><li>Ability to prioritize and handle multiple tasks simultaneously&nbsp;</li>

Talent

<div><span style="font-size: 11pt">Tend is a fast-moving company, poised for substantial growth over the coming years. To help facilitate this growth, we are building out our Technology Team by hiring a full time </span>Systems Administrator<span style="font-size: 11pt">. This individual will be the primary owner of all technology solutions deployed at Tend and be responsible for ensuring they can be deployed, secured, and managed at scale. While this role will not have any direct reports, this person will be responsible for overseeing and maintaining relationships with several managed service providers, each contributing to a specific component of our environment.&nbsp;</span></div>

Tend is a fast-moving company, poised for substantial growth over the coming years. To help facilitate this growth, we are building out our Technology Team by hiring a full time Systems Administrator. This individual will be the primary owner of all technology solutions deployed at Tend and be responsible for ensuring they can be deployed, secured, and managed at scale. While this role will not have any direct reports, this person will be responsible for overseeing and maintaining relationships with several managed service providers, each contributing to a specific component of our environment. 


<li>Ownership of the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization</li><li>Installing and upgrading computer components and software, manage virtual servers, and integrate automation processes</li><li>Troubleshooting hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues</li><li>Providing documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure</li><li>Performing or delegating regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures</li>

<li>Bachelor’s degree or similar experience/certifications (A+, Network+, etc)</li><li>5+ years working in technology</li><li>Experience working in an ITIL-based environment, preferably ITIL-certified</li><li>Experience working with Jumpcloud, Jamf, Intune, Google Workspace, CISCO Meraki</li><li>Must be extremely organized, detail-oriented, and able to operate independently&nbsp;</li><li>Must be willing to work some nights/weekends (if necessary), some light travel may be required</li>

<div>Tend is a fast-moving company, poised for substantial growth over the coming years. To help facilitate this growth, we are building out our Technology Team by adding a role that is almost entirely focused on helping to deploy our new studios. If you are an organized individual that loves solving problems and working in technology, you may be a great fit for this role!</div><div><br></div>

Tend is a fast-moving company, poised for substantial growth over the coming years. To help facilitate this growth, we are building out our Technology Team by adding a role that is almost entirely focused on helping to deploy our new studios. If you are an organized individual that loves solving problems and working in technology, you may be a great fit for this role!



<li>Responsible for simultaneously managing multiple new studio deployments from start to finish by owning the following functions:</li><li>Creating/tracking overall studio project and ensuring that deliverables are produced on time and with accuracy</li><li>Reviewing construction diagrams to ensure all technical requirements are met and will facilitate the related business objectives</li><li>Coordinating on-site work with outsourced partners (i.e. low volt cabling, ISPs) and general contractor</li><li>Participating in weekly construction meetings and providing status updates on each assigned project</li><li>Managing ordering process for new technology, including related expenses</li><li>Pre-configuring, palletizing, and shipping equipment to studios ahead of final install</li><li>Traveling to studios to complete site visits/check-ups, as necessary</li><li>Being on-site and coordinating final install of all equipment, ensuring all technology is in place and configured according to standard</li><li>Ensuring all Tend-managed technology is able to connect to/work with third-party-managed dental technology (e.g. X-ray machine)</li><li>Facilitating handoff of technology to Operations/Studio Team and following up post-install to make sure everything is working</li><li>Between projects and as time allows, may also manage other non-studio related technology deployments or changes</li><li>Job is based in Nashville, but will require travel</li>

<li>Bachelor’s degree or similar experience/certifications (A+, Network+, etc)</li><li>5+ years working in technology</li><li>Must be extremely organized, detail-oriented, and able to operate independently&nbsp;</li><li>Must be willing to travel up to 50% of year and work some nights/weekends (if necessary)</li><li>Experience deploying technology at new sites a plus</li><li>Experience managing projects a plus</li>

Technology Services

<li>Develop your clinical, chair-side &amp; leadership skillsBe part of a growth opportunity</li><li>Work in a beautiful, ergonomically-designed spaces, in prime, convenient locations</li><li>Receive competitive compensation that’s based on how well you care for your guests, not just your productivity&nbsp;</li><li>Our goodie bags are impressive!&nbsp; We’re offering benefits &amp; perks to care for you, your career and your family:&nbsp; Health insurance, Life &amp; disability insurance, Loan repayment program (up to $10K annually), 401(k) program with a 4% Tend-match, Paid time off including vacation and holidays, Pre-tax commuter benefits</li>

We’re totally committed to our Dentists, and that commitment shows through our support:

<li>Create an exceptional guest experience, through dedication to the highest quality care, to earn trust &amp; reframe expectations of dental wellness</li><li>Deliver a breadth of experience across key procedures in general &amp; cosmetic dentistry to create personalized care</li><li>Build long-standing, trusting relationships rooted in collaboration and an inclusive work environment</li><li>Stay open-minded and flexible, while maintaining a high-level of integrity &amp; dependability</li><li>Demonstrate a commitment to development &amp; lifelong learning</li>

Dentists who find success at Tend are those who will:

Interested in joining us as a Dentist at Tend, but don’t see your location?  Apply here!

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Meet our team

Caroline Suh

Conversion Rate Optimization Manager

Chris Jadatz

Director of Product Design

Rita Razalan

Director of Growth

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