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Tend Careers | Join Our Team - Tend

Caroline Suh

Caroline

Conversion Rate Optimization Manager

caroline suh

Chris Jadatz

Chris

Director of Product Design

chris jadatz

Rita Razalan

Rita

Director of Growth

rita razalan

Careers at our New York and Nashville Hubs

<div><span style="font-size: 15px">At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp; Headquartered in Nashville and New York City, we’ve opened our twenty-one dental studios in 5 states with more to come.</span></div><div><br></div><div><span style="font-size: 15px">Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.</span></div><div><br></div><div><span style="font-size: 11pt">The Assistant Controller will be responsible for the application of principles of accounting to install and maintain the general accounting system, including preparation of reports and statistics reflecting assets, liabilities, financial transactions, earnings, profits, cash balances, and other financial results.</span></div><div><br></div>

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.  Headquartered in Nashville and New York City, we’ve opened our twenty-one dental studios in 5 states with more to come.

Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.

The Assistant Controller will be responsible for the application of principles of accounting to install and maintain the general accounting system, including preparation of reports and statistics reflecting assets, liabilities, financial transactions, earnings, profits, cash balances, and other financial results.



<li>Build, lead, and effectively manage a team to achieve accurate and timely financial reporting </li><li>Drive the Month End close process with appropriate analysis and the application of proper accounting principles</li><li>Prepare monthly balance sheet reconciliations and lead quarterly balance sheet reviews</li><li>Analyze financial information to drive the proactive analysis of variances</li><li>Support most aspects of accounting management (billing, tax forms, reporting etc.)</li><li>Assist in the preparation of financial statements in compliance with official guidelines and requirements</li><li>Manage journal entries, invoices etc. and reconcile accounts for the monthly or annual closing</li><li>Assist in the preparation of budgets or forecasts</li><li>Participate in preparation for the annual audit</li><li>Help in development of reports for management or regulatory bodies</li><li>Review the company’s accounting information to identify and resolve inaccuracies or imbalances</li><li>Assist with Inventory Control procedures and audits</li><li>Additional projects&nbsp;</li><div><br></div>

<li>Bachelor's degree in accounting or finance and at least five years of proven experience.</li><li>Proven experience as assistant controller or other similar position</li><li>CPA Required</li><li>Solid knowledge of GAAP (Generally Accepted Accounting Principles) and regulations</li><li>Excellent knowledge of accounting and financial processes (budgeting, financial closure, reporting etc.)</li><li>Understanding of data analysis and forecasting</li><li>Superior Excel Skills</li><li>Knowledge of Sage Intacct a plus</li>

<div><span style="font-size: 11pt">At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp; Headquartered in Nashville and New York City, we’ve will have 19 dental studios by the end of 2021 and more to come. </span></div><div><br></div><div><span style="font-size: 11pt">Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.</span></div><div><br></div><div><span style="font-size: 11pt">We’re searching for a compassionate &amp; thorough Member Experience Specialist to provide concierge-like support to our patients.&nbsp; Working in a collaborative &amp; engaging environment, you’ll truly impact and influence the overall Tend experience. </span><b style="font-size: 11pt">This role starts out at $20.00/Hour with an opportunity to earn up to an additional $2.00/Hour based on performance! </b></div><div><br></div><div><span style="font-size: 13.5pt">About the Role</span></div><div><br></div><div><span style="font-size: 11pt">-Manage &amp; carefully respond to inbound patient communications, by phone, text, &amp; email.</span></div><div><span style="font-size: 11pt">-Consistently deliver high-quality patient experience, keeping our Tend values at heart.</span></div><div><span style="font-size: 11pt">-Communicate outbound to patients, in alignment with brand philosophy.</span></div><div><span style="font-size: 11pt">-Schedule patients, using technology platforms.</span></div><div><span style="font-size: 11pt">-Resolve patient issues &amp; concerns, with proactiveness, patience, empathy and understanding.&nbsp;&nbsp;</span></div><div><span style="font-size: 11pt">-Maintain confidential information, treating each patient interaction with compassion and sensitivity.&nbsp;&nbsp;</span></div><div><span style="font-size: 11pt">-Boost patient lead conversion &amp; recommend additional products &amp; services during patient interactions.</span></div><div><br></div><div><span style="font-size: 13.5pt">About You</span></div><div><br></div><div><span style="font-size: 11pt">-At least 1 year of customer / patient experience</span></div><div><span style="font-size: 11pt">-Proven success in patient /sales conversion &amp; engagement</span></div><div><span style="font-size: 11pt">-Experience with various technology platforms used in support of customer / patient care</span></div><div><span style="font-size: 11pt">-Understanding administrative processes for the patient experience team</span></div><div><span style="font-size: 11pt">-Positive and proactive can-do attitude</span></div><div><span style="font-size: 11pt">-Bilingual with English and Spanish language fluency is a plus</span></div>

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.  Headquartered in Nashville and New York City, we’ve will have 19 dental studios by the end of 2021 and more to come. 

Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.

We’re searching for a compassionate & thorough Member Experience Specialist to provide concierge-like support to our patients.  Working in a collaborative & engaging environment, you’ll truly impact and influence the overall Tend experience. This role starts out at $20.00/Hour with an opportunity to earn up to an additional $2.00/Hour based on performance! 

About the Role

-Manage & carefully respond to inbound patient communications, by phone, text, & email.
-Consistently deliver high-quality patient experience, keeping our Tend values at heart.
-Communicate outbound to patients, in alignment with brand philosophy.
-Schedule patients, using technology platforms.
-Resolve patient issues & concerns, with proactiveness, patience, empathy and understanding.  
-Maintain confidential information, treating each patient interaction with compassion and sensitivity.  
-Boost patient lead conversion & recommend additional products & services during patient interactions.

About You

-At least 1 year of customer / patient experience
-Proven success in patient /sales conversion & engagement
-Experience with various technology platforms used in support of customer / patient care
-Understanding administrative processes for the patient experience team
-Positive and proactive can-do attitude
-Bilingual with English and Spanish language fluency is a plus


Customer Support Specialist - $20/Hour - Partial Work from Home

<div><i>At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp;&nbsp;&nbsp;</i></div><div><br></div><div><i>Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.</i></div><div><br></div><div><b>Overview</b></div><div>As a key member of the Leadership team, the Director, Procurement reports to the Chief Operating Officer and assumes leadership responsibility for the Commercial organization tasked with the sourcing and purchasing of all products and services for our Studios.</div>

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.   

Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.

Overview
As a key member of the Leadership team, the Director, Procurement reports to the Chief Operating Officer and assumes leadership responsibility for the Commercial organization tasked with the sourcing and purchasing of all products and services for our Studios.


<li>Leadership responsibility for the Commercial organization tasked with the sourcing and purchasing of all products and services for our studios.</li><li>Improve, automate, standardize, simplify and manage Tend’s buying and settlement processes.</li><li>Provide leadership and coaching on Strategic Sourcing, Buying Operations, Commercial Systems and formulary and supply quality.</li><li>High level of ownership of the negotiation and contracting with Tend suppliers to establish best pricing and programs, including securing volume rebates as well as capacity and service levels in line with the needs and commitments of the business.</li><li>Apply a wide range of sourcing tools to select and allocate business to suppliers and service providers.</li><li>Track, monitor and drive key supplier performance indicators across cost, service and quality and put corrective actions in place, when needed.</li><li>Manage inventory dollar levels, in collaboration with key Regional and Clinical leaders, to achieve optimum service level and cash flows.</li>

<li>Drive expense control and reduction through effective product and services sourcing management, negotiations, inventory control, etc.</li><li>Ensure high levels of supplier performance through active management of KPIs of vendor partners.</li><li>Collaborate on the creation of Tend’s shared Commercial services function in partnership with Executive Leadership at Tend.</li>

<li>Commercial Finance</li><li>Stakeholder and business partnering</li><li>Commercial governance &amp; ethics</li><li>Supplier relationship management</li><li>Commercial Operational Excellence</li>

<li>Bachelor’s Degree; Masters degree preferred</li><li>Field of Study:&nbsp; Business Administration, Finance/Accounting or related field.</li><li>10+ years experience in professional procurement including processes, operational planning, governance, systems, training program and reporting capability to optimize financial and operational excellence.</li><li>Minimum of 5 years of procurement managerial and transformation work; experience with procurement software suite offerings; including cloud/web based workflows, vendor catalog; e-procurement, spend management, purchase order generation, electronic requisition and inventory management</li><li>Preferred healthcare background with two years in purchasing, healthcare administration, customer service or a closely related field. </li>

<li>Embodies and demonstrates the<b> Tend values and principles </b>in behaviors and actions.</li><li>Develops talent &amp; builds high performing teams.</li><li>Thinks and acts strategically.</li><li>Fosters innovation, speed and agility.</li><li>Ensures focused effort drives outcomes</li>

<div><i>At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp;&nbsp;&nbsp;</i></div><div><br></div><div><i>Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.</i></div><div><br></div><div><span style="font-size: 11pt">This role will be responsible for the Back End Revenue Cycle. Functions include Insurance Billing, Cash Posting, Insurance and Patient Balance Follow Up, Credits Resolution, etc. They will work alongside other RCM Directors and Managers to develop best practices, document processes, execute on stated goals, and drive efficiencies within the team.&nbsp;</span></div><div><span style="font-size: 11pt">This manager will have specific responsibility over multiple functions (listed above) and will work in concert with peers. They will report directly to the VP of Revenue Cycle.&nbsp;</span></div>

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.   

Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.

This role will be responsible for the Back End Revenue Cycle. Functions include Insurance Billing, Cash Posting, Insurance and Patient Balance Follow Up, Credits Resolution, etc. They will work alongside other RCM Directors and Managers to develop best practices, document processes, execute on stated goals, and drive efficiencies within the team. 
This manager will have specific responsibility over multiple functions (listed above) and will work in concert with peers. They will report directly to the VP of Revenue Cycle. 


<li>Experienced Revenue Cycle leader both managing functions and people.&nbsp;</li><li>Has a strong understanding of RCM best practices and is able to identify and close gaps in process breakdowns.</li><li>Metric driven and uses both input and output metrics to gauge performance and set targets. </li><li>Manager will be asked to present performance reports to leadership.</li><li>Can articulate macro and micro trends in the business and functional areas that lead to insight and performance improvement.&nbsp;</li><li>Has a strong aptitude for staff development and training and does not shy away from feedback - both positive and negative.</li><li>Brings a high level of industry best practice knowledge and also willing to think creatively about solutions that may not be apparent.</li><li>Willing to work in the details but not afraid to appropriately delegate.</li><li>Strong sense of the intersection of individual performance (productivity) and staffing requirements (what is needed).</li><li>Willingness to work cross functionally and take on new tasks if and when needed. </li><li>Flexibility in functional alignment and ownership will be critical to success.</li>

<li>5+ years of Back End Revenue Cycle experience (ideally in Dental industry)</li><li>3+ years experience managing people</li><li>Has led more than a single revenue cycle function (i.e. billing, cash posting, AR, etc.)</li><li>Excellent communicator and collaborator</li><li>Strong analytics stills</li>

<li>Generous compensation package</li><li>Medical benefits, dental benefits, and vision benefits</li><li>401(k) benefit with a 4% match</li><li>Paid time off plus company holidays </li>

<div><span style="font-size: 12pt">Do you have experience as Corporate Counsel in the Healthcare industry? Are you ready to work for a fun, industry disruptor where you will actually contribute to the success of the Company and to our patients’ lives? We are looking for a dedicated Sr. Corporate Counsel like you to be a part of the Tend team.</span></div><div><br></div><div><span style="font-size: 12pt">At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp;&nbsp;&nbsp;</span></div><div><br></div><div><span style="font-size: 12pt">Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.</span></div><div><br></div><div><b style="font-size: 18px">Overview</b></div><div><span style="font-size: 12pt">As a key member of the Tend team, the Senior Corporate Counsel will report to the Vice President of Finance/Controller&nbsp; and will lead and collaborate with key stakeholders to monitor and implement corporate compliance initiatives. The position will be responsible for all aspects of contract management, state and local licensure and corporate regulatory compliance.</span></div>

Do you have experience as Corporate Counsel in the Healthcare industry? Are you ready to work for a fun, industry disruptor where you will actually contribute to the success of the Company and to our patients’ lives? We are looking for a dedicated Sr. Corporate Counsel like you to be a part of the Tend team.

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.   

Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.

Overview
As a key member of the Tend team, the Senior Corporate Counsel will report to the Vice President of Finance/Controller  and will lead and collaborate with key stakeholders to monitor and implement corporate compliance initiatives. The position will be responsible for all aspects of contract management, state and local licensure and corporate regulatory compliance.


<li>Lead, manage and maintain the Company’s corporate contracting policy; including but not limited to the following: Manage and Maintain contract database including monitoring of renewals, ensure all required NDA’s and BAA’s are in place where applicable, provide legal support for vendor contracts to be entered into between any supplier of products, equipment, services, and/or computer software and Tend and Tend Affiliates, draft agreements and templates; coordinate with the internal business clients to ensure proper legal documents are used; review edits proposed by other contracting parties; negotiate with other parties to arrive at mutually acceptable language; and assist business clients in finalizing documents for signatures, provide legal guidance on contract interpretation and other legal issues related to group purchasing and healthcare supply chain operations.</li><li>Help establish and implement corporate legal policies and procedures</li><li>Provide legal guidance on compliance with various healthcare laws and regulations, especially the Anti-kickback laws and regulations, the Discount Safe Harbor, and the GPO Safe Harbor.</li><li>Ensure the Company and Affiliates are compliant with all state and local licenses, certifications and tax registrations</li><li>Partner with business owners and key stakeholders to ensure processes are enhanced or implemented to effectively address compliance requirements.</li><li>Manage third party counsel relationships&nbsp;Maintain an in-depth knowledge and subject matter expertise of federal and state regulatory requirements</li><li>Maintain an in-depth knowledge and subject matter expertise of federal and state regulatory requirements related to clinical licensure; clinical practice; equipment guidelines, OSHA, ADA regulations and other regulatory agency requirements for operating dental offices in multi-state landscapes.</li><li>Coordinate with business, legal and regulatory partners to identify potential regulatory opportunities</li><li>Provide support and oversight for new and ongoing business initiatives to ensure compliant process development.</li><li>Specify internal governance policies and regularly monitor compliance</li><li>Research and evaluate different risk factors regarding business decisions and operations</li><li>Apply effective risk management techniques and offer proactive advice on possible legal issues</li><li>Provide clarification on legal language or specifications to everyone in the organization</li><li>Keep current on legislation, laws and legal trends potentially affecting the Company, or business</li><li>Conduct legal research on various topics including contractual provisions</li>

<li>Independent handling of legal review of agreements.</li><li>Review of supplier agreements.</li><li>Knowledge of purchasing agreements with manufacturers and distributors (including med/surg and pharmaceutical manufacturers, wholesalers and/or compounders)</li><li>Proven ability to manage simultaneously a high volume of legal projects and a wide variety of legal issues required.</li><li>Excellent communication skills (oral and written) required.</li><li>Excellent interpersonal skills working management, with internal clients and external parties required.</li><li>Understanding of HIPAA regulations</li>

<li>Bachelor’s Degree; Masters degree preferred</li><li>Member of the TN Bar, ability to be waived into the TN Bar, or willing to take the TN Bar exam</li><li>Contracting experience required</li><li>5+ years experience in compliance for a healthcare organization</li>

<li>Embodies and demonstrates the Tend values and principles in behaviors and actions.</li><li>Develops talent &amp; builds high performing teams.</li><li>Thinks and acts strategically.</li><li>Fosters innovation, speed and agility.&nbsp;</li><li>Ensures focused effort drives outcomes</li>

<div><span style="font-size: 10.5pt">At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp;&nbsp;&nbsp;</span>&nbsp;</div><div><br></div><div><span style="font-size: 10.5pt">Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.</span>&nbsp;</div><div><br></div><div><span style="font-size: 10.5pt">The Talent Acquisition Specialist - Field Recruitment will support Tend’s continued growth by recruiting diverse talent for our clinical and operations positions across our studios. Utilizing your skills in process improvement, collaboration, communication, strategic thinking, and empathy you will ensure an excellent full-cycle recruiting experience for our candidates and hiring managers.&nbsp;</span></div>

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.    

Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to. 

The Talent Acquisition Specialist - Field Recruitment will support Tend’s continued growth by recruiting diverse talent for our clinical and operations positions across our studios. Utilizing your skills in process improvement, collaboration, communication, strategic thinking, and empathy you will ensure an excellent full-cycle recruiting experience for our candidates and hiring managers. 


<li>Manage the full life-cycle recruiting for assigned roles while delivering an exceptional candidate experience and serving as an ambassador for Tend</li><li>Guide and assist Hiring Managers with regard to recruiting process, policies, and procedures</li><li>Create and implement sourcing strategies for open positions</li><li>Ensure a robust pipeline of active and passive candidates in all markets and establish networking relationships with a diverse pool of candidates&nbsp;</li><li>Leverage various tools including LinkedIn Recruiter, job postings, and social media to source candidates for high need/hard to fill positions&nbsp;</li><li>Conduct thorough interviews to assess candidate qualifications, interests, and fit for Tend</li><li>Schedule interviews and ensure candidates move through the pipeline in a timely manner</li><li>Utilize recruiting metrics and market research to define sourcing strategy and consult with Hiring Managers on relevant trends&nbsp;</li><li>Maintain accurate documentation of all candidates in the pipeline and provide recruitment reports to hiring managers</li><li>Support team on strategic projects and initiatives&nbsp;</li><li>Potential travel to conduct business meetings with hiring managers and candidates in different markets&nbsp;</li>

<li>3+ years of relevant experience within a healthcare or retail setting </li><li>Experience recruiting and building pipelines with candidates from diverse backgrounds&nbsp;</li><li>Demonstrated ability to develop strong relationships with hiring managers across business functions&nbsp;</li><li>Experience sourcing passive candidates including the ability to develop boolean strings and create effective outreach messages to engage candidates&nbsp;&nbsp;</li><li>Experience working with exempt and nonexempt employees across various business functions and experience levels&nbsp;</li><li>Experience working in a startup or hyper-growth environment preferred&nbsp;</li><li>Strategically minded and excited to influence the culture of Talent Acquisition at Tend&nbsp;</li><li>Knowledge of various recruiting tools to identify and connect with candidates</li><li>Experience managing pipeline using an Applicant Tracking System</li><li>Data-driven and aware of recruiting trends, technology, and strategies</li><li>Exceptional organization, attention to detail, and communication skills&nbsp;</li><li>Ability to take initiative and deliver results within a fast-paced environment&nbsp;</li><li>Flexible and comfortable with ambiguity&nbsp;</li><li>Ability to prioritize and handle multiple tasks simultaneously&nbsp;</li>

Talent Acquisition Manager - Washington, DC

Careers at our New York and Nashville Hubs

Join one of NYC and Nashville’s fastest growing startups

Meet our team

Caroline Suh

Conversion Rate Optimization Manager

Chris Jadatz

Director of Product Design

Rita Razalan

Director of Growth

Benefits

Insurance & Wellness

Financial & Retirement Plans

Vacation and Time off

Open Roles

Finance

Nashville

Customer Support

Nashville

Operations

Nashville

NYC

Nashville Hub

Revenue Cycle Management

Nashville

Talent

Washington, DC