hub-01

Caroline Suh

Caroline

Conversion Rate Optimization Manager

caroline suh

Chris Jadatz

Chris

Director of Product Design

chris jadatz

Rita Razalan

Rita

Director of Growth

rita razalan

New York & Nashville Hubs

<div>At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp;</div><div><br></div><div>We're looking for a highly skilled Senior Product Designer to support our growing digital product as an independent contributor. We have a ton of exciting projects and we need your help!&nbsp; In this role, you’ll deliver full spec, beautiful, functional design that meets product requirements, stakeholder feedback, and engineering capability.&nbsp;</div><div><br></div><div>Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.</div>

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience. 

We're looking for a highly skilled Senior Product Designer to support our growing digital product as an independent contributor. We have a ton of exciting projects and we need your help!  In this role, you’ll deliver full spec, beautiful, functional design that meets product requirements, stakeholder feedback, and engineering capability. 

Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.


<li>Have <b>2 years of eCommerce or Subscription design experience</b>, minimum.</li><li>Can identify user needs and wants through user research and insights</li><li>Fluent in Visual Design, Interaction Design, Application Design, and, of course, UX</li><li>Have experience with mobile native, desktop web, and mobile web design viewsAre just as concerned with what the product does with how it looks</li><li>Can seamlessly transition between large app-scale product work and incremental updates to external marketing pages</li><li>Can explain design choices to stakeholders and iterate quickly based on feedbackHave shipped and supported a product, page, app, etc.</li>

 You’ll be a great fit for this position if you

<li>Have experience with design in healthcare or adjacent space</li><li>Have experience with design in DTC / CPG</li><li>Can do some/any/a lot of front-end work</li><li>Are cool as a cucumber during global pandemics and have no problem with Zoom </li>

<li>Design has a real voice in our company and we see good design as key to our success.</li><li>We recently won a Red Dot Design Award and we’re super psyched about it.&nbsp;</li><li>We value end-to-end seamless experience: the patient has to feel great from booking to filling to chilling at home afterward.</li><li>We’re a very small team doing a lot. Tight feedback loops and open communication keeps things running.</li><li>We depend on honest, experienced individuals expressing their point of view to keep the bar high.</li>

<div><span style="font-size: 11pt">At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp;</span></div><div><br></div><div><span style="font-size: 11pt">We're looking for a highly skilled Product Designer to support our growing digital product as an independent contributor. We have a ton of exciting projects and we need your help! This role will focus on the design of Tend’s brand new iOS app. You’ll deliver full spec, beautiful, functional design that meets product requirements, stakeholder feedback, and engineering capability.&nbsp;</span></div><div><br></div><div><span style="font-size: 11pt">Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.</span></div>

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience. 

We're looking for a highly skilled Product Designer to support our growing digital product as an independent contributor. We have a ton of exciting projects and we need your help! This role will focus on the design of Tend’s brand new iOS app. You’ll deliver full spec, beautiful, functional design that meets product requirements, stakeholder feedback, and engineering capability. 

Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.


<li>Have &nbsp;<b>4-6 years of design experience with at least 2 years mobile experience</b>, minimum. </li><li>Can identify user needs and wants through user research and insights.</li><li>Fluent in Visual Design, Interaction Design, Application Design, and, of course, UX</li><li>Have experience with mobile native, desktop web, and mobile web design views</li><li>Are just as concerned with what the product does with how it looks.</li><li>Can seamlessly transition between large app-scale product work and incremental updates to external marketing pages</li><li>Can explain design choices to stakeholders and iterate quickly based on feedback</li><li>Have shipped and supported a product, page, app, etc.</li>

<li>Have worked in a service space as well as a product (DTC/CPG) space</li><li>Have experience with design in healthcare or adjacent space</li><li>Can do some/any/a lot of front-end work</li><li>Are cool as a cucumber during global pandemics and have no problem with Zoom</li>

<li>Design has a real voice in our company and we see good design as key to our success</li><li>We recently won a Red Dot Design Award and we’re super psyched about it.&nbsp;</li><li>We value end-to-end seamless experience: the patient has to feel great from booking to filling to chilling at home afterward.</li><li>We’re a very small team doing a lot. Tight feedback loops and open communication keeps things running.</li><li>We depend on honest, experienced individuals expressing their point of view to keep the bar high.</li>

Experience and Product Team

<div><span style="font-size: 11pt">Reporting to the Accounting Manager, the Senior Accountant will have several primary areas of responsibility, including general ledger, billing, payables, financial analysis, reporting, cash management, and providing financial support to operations. </span></div>

Reporting to the Accounting Manager, the Senior Accountant will have several primary areas of responsibility, including general ledger, billing, payables, financial analysis, reporting, cash management, and providing financial support to operations. 


<li>Full cycle month-end close, including preparing and entering journal entries and reconciling general ledger accounts&nbsp;</li><li>Analyze and prepare variance analysis for internal monthly financial statements.</li><li>Monthly billing and collection responsibilities&nbsp;</li><li>Assist with accounts payable and related cash management&nbsp;</li><li>Banking and cash managementIdentify, research and resolve accounting and operational issues&nbsp;</li><li>Assist with the development, implementation of, and monitoring adherence to company accounting policies and procedures&nbsp;</li><li>Document accounting policies and procedures&nbsp;Identify opportunities for process improvement</li>

<li>Bachelor’s degree in Accounting or related field required</li><li>3+ years of previous experience in a similar roleThorough knowledge of GAAP</li><li>Strong Microsoft Excel skills required</li><li>Excellent organizational and communication skills</li><li>Ability to work in a high-growth, start-up environment</li>

Finance & Accounting

<div>Tend is a fast-moving company, poised for substantial growth over the coming years. To help facilitate this growth, we are building out our Technology Team by adding a role that is almost entirely focused on helping to deploy our new studios. If you are an organized individual that loves solving problems and working in technology, you may be a great fit for this role!</div><div><br></div>

Tend is a fast-moving company, poised for substantial growth over the coming years. To help facilitate this growth, we are building out our Technology Team by adding a role that is almost entirely focused on helping to deploy our new studios. If you are an organized individual that loves solving problems and working in technology, you may be a great fit for this role!



<li>Responsible for simultaneously managing multiple new studio deployments from start to finish by owning the following functions:</li><li>Creating/tracking overall studio project and ensuring that deliverables are produced on time and with accuracy</li><li>Reviewing construction diagrams to ensure all technical requirements are met and will facilitate the related business objectives</li><li>Coordinating on-site work with outsourced partners (i.e. low volt cabling, ISPs) and general contractor</li><li>Participating in weekly construction meetings and providing status updates on each assigned project</li><li>Managing ordering process for new technology, including related expenses</li><li>Pre-configuring, palletizing, and shipping equipment to studios ahead of final install</li><li>Traveling to studios to complete site visits/check-ups, as necessary</li><li>Being on-site and coordinating final install of all equipment, ensuring all technology is in place and configured according to standard</li><li>Ensuring all Tend-managed technology is able to connect to/work with third-party-managed dental technology (e.g. X-ray machine)</li><li>Facilitating handoff of technology to Operations/Studio Team and following up post-install to make sure everything is working</li><li>Between projects and as time allows, may also manage other non-studio related technology deployments or changes</li><li>Job is based in Nashville, but will require travel</li>

<li>Bachelor’s degree or similar experience/certifications (A+, Network+, etc)</li><li>5+ years working in technology</li><li>Must be extremely organized, detail-oriented, and able to operate independently&nbsp;</li><li>Must be willing to travel up to 50% of year and work some nights/weekends (if necessary)</li><li>Experience deploying technology at new sites a plus</li><li>Experience managing projects a plus</li>

IT & Security

<div><span style="font-size: 11pt">At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp; Headquartered in Nashville and New York City - Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.</span>&nbsp;<span style="font-size: 11pt">We’re searching for a compassionate &amp; skilled Customer Support Manager who can lead our Member Experience team in ensuring the consistent delivery of a high-quality patient experience. Keeping our Tend values at heart you will oversee our customer care function to provide concierge-like support to our patients.&nbsp; Working in a collaborative &amp; engaging environment, you’ll truly impact and influence the overall Tend experience.</span></div><div><br></div><div><b>About The Role </b></div><div><br></div><div>• <span style="font-size: 10.5pt">Partner with the VP, Contact Centers to create and drive the vision, mission and functional oversight of the Contact Center teams across geographies</span></div><div>• <span style="font-size: 10.5pt">Set clear objectives to produce measurable results in customer satisfaction and contact center operational performance</span></div><div>• <span style="font-size: 10.5pt">Focus on quality process operational process transformation.</span></div><div>• Provide actionable metrics and insights into the performance and operational health of the teams</div><div>• Expand the Quality Process to focus on systematic issues impacting performance, and include the capture of business intelligence</div><div>• Diagnose, recommend, and implement operational transformation efforts to significantly improve customer experience and operational excellence</div><div>• Create and pursue process and efficiency improvement opportunities</div><div>• Collaborate with the VP, Member Experience to define and coordinate Tend’s sales and engagement strategies with a strong focus on customer satisfaction/retention and team member satisfaction.</div><div>• Create a work environment that continually promotes quality and team member effectiveness</div><div>• Review and evaluate, on a continuing basis, the team's performance against annual operating and strategic goals.</div><div>• Proven contact center leader with medical, dental background</div><div>• Quality process re-engineering, customer satisfaction, and operational process transformation expertise</div><div>• Knowledge of Contact Center Forecasting, Staffing and Scheduling processes, tools and metrics</div><div>• Understanding of COPC Certification Requirements and ability to bridge gaps from existing capabilities to desired state.</div><div>• Familiarity with Five9, Salesforce, Verint and other contact center systems.</div><div>• Hire, train, and manage a team of up to 25 Member Experience Specialists and Team Leads in providing support for patients</div><div>• Manage employee and team performance around inbound/outbound patient communication</div><div>• Guide team through difficult calls or issues, manage escalations, or handling issues that cannot be fielded by specialists or team leads&nbsp;</div><div>• Prepare reports to analyze data and metrics to improve processes, ensure resources are properly allocated, and maximize efficiency and patient satisfaction</div><div>• Partner with management team members to identify trends and establish team goals</div><div>• Establish workflows and processes to meet KPI’s and performance goals.</div><div>• Up to 50% remote WFH after the completion of training</div><div><br></div><div><b>About You</b></div><div><br></div><div>•Bachelor’s degree preferred&nbsp;</div><div>•Demonstrated leadership skills with a minimum of 2 years experience managing a team, preferably in a call center, retail, hospitality, or sales setting</div><div>•Proven success in patient/customer conversion &amp; engagement</div><div>•Strong coaching and leadership skills, ability to motivate employees</div><div>•Takes pride in your work and and holds yourself and team to the highest standards&nbsp;</div><div>•Ability to multitask and remain calm under pressure, especially during peak hours or intense situations&nbsp;</div><div>•Exceptional interpersonal, customer service, problem solving, verbal and written communication, and conflict resolution skills&nbsp;</div><div>•Decisiveness and attention to detail&nbsp;</div><div>•Experience with various technology platforms used in support of patient/customer care, experience with Salesforce preferred&nbsp;</div><div>•Positive and proactive can-do attitude</div><div>•Bilingual with English and Spanish language fluency is a plus but not required</div><div><br></div>

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.  Headquartered in Nashville and New York City - Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to. We’re searching for a compassionate & skilled Customer Support Manager who can lead our Member Experience team in ensuring the consistent delivery of a high-quality patient experience. Keeping our Tend values at heart you will oversee our customer care function to provide concierge-like support to our patients.  Working in a collaborative & engaging environment, you’ll truly impact and influence the overall Tend experience.

About The Role 

• Partner with the VP, Contact Centers to create and drive the vision, mission and functional oversight of the Contact Center teams across geographies
• Set clear objectives to produce measurable results in customer satisfaction and contact center operational performance
• Focus on quality process operational process transformation.
• Provide actionable metrics and insights into the performance and operational health of the teams
• Expand the Quality Process to focus on systematic issues impacting performance, and include the capture of business intelligence
• Diagnose, recommend, and implement operational transformation efforts to significantly improve customer experience and operational excellence
• Create and pursue process and efficiency improvement opportunities
• Collaborate with the VP, Member Experience to define and coordinate Tend’s sales and engagement strategies with a strong focus on customer satisfaction/retention and team member satisfaction.
• Create a work environment that continually promotes quality and team member effectiveness
• Review and evaluate, on a continuing basis, the team's performance against annual operating and strategic goals.
• Proven contact center leader with medical, dental background
• Quality process re-engineering, customer satisfaction, and operational process transformation expertise
• Knowledge of Contact Center Forecasting, Staffing and Scheduling processes, tools and metrics
• Understanding of COPC Certification Requirements and ability to bridge gaps from existing capabilities to desired state.
• Familiarity with Five9, Salesforce, Verint and other contact center systems.
• Hire, train, and manage a team of up to 25 Member Experience Specialists and Team Leads in providing support for patients
• Manage employee and team performance around inbound/outbound patient communication
• Guide team through difficult calls or issues, manage escalations, or handling issues that cannot be fielded by specialists or team leads 
• Prepare reports to analyze data and metrics to improve processes, ensure resources are properly allocated, and maximize efficiency and patient satisfaction
• Partner with management team members to identify trends and establish team goals
• Establish workflows and processes to meet KPI’s and performance goals.
• Up to 50% remote WFH after the completion of training

About You

•Bachelor’s degree preferred 
•Demonstrated leadership skills with a minimum of 2 years experience managing a team, preferably in a call center, retail, hospitality, or sales setting
•Proven success in patient/customer conversion & engagement
•Strong coaching and leadership skills, ability to motivate employees
•Takes pride in your work and and holds yourself and team to the highest standards 
•Ability to multitask and remain calm under pressure, especially during peak hours or intense situations 
•Exceptional interpersonal, customer service, problem solving, verbal and written communication, and conflict resolution skills 
•Decisiveness and attention to detail 
•Experience with various technology platforms used in support of patient/customer care, experience with Salesforce preferred 
•Positive and proactive can-do attitude
•Bilingual with English and Spanish language fluency is a plus but not required



<div><span style="font-size: 11pt">At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp; Headquartered in Nashville and New York City, we’ve opened our first six dental studios in NYC with more to come in 2021. </span></div><div><br></div><div><span style="font-size: 11pt">Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.</span></div><div><br></div><div><span style="font-size: 11pt">We’re searching for a compassionate &amp; thorough Member Experience Specialist to provide concierge-like support to our patients.&nbsp; Working in a collaborative &amp; engaging environment, you’ll truly impact and influence the overall Tend experience.</span></div><div><br></div><div><span style="font-size: 13.5pt">About the Role</span></div><div><br></div><div><span style="font-size: 11pt">-Manage &amp; carefully respond to inbound patient communications, by phone, text, &amp; email.</span></div><div><span style="font-size: 11pt">-Consistently deliver high-quality patient experience, keeping our Tend values at heart.</span></div><div><span style="font-size: 11pt">-Communicate outbound to patients, in alignment with brand philosophy.</span></div><div><span style="font-size: 11pt">-Schedule patients, using technology platforms.</span></div><div><span style="font-size: 11pt">-Resolve patient issues &amp; concerns, with proactiveness, patience, empathy and understanding.&nbsp;&nbsp;</span></div><div><span style="font-size: 11pt">-Maintain confidential information, treating each patient interaction with compassion and sensitivity.&nbsp;&nbsp;</span></div><div><span style="font-size: 11pt">-Boost patient lead conversion &amp; recommend additional products &amp; services during patient interactions.</span></div><div><br></div><div><span style="font-size: 13.5pt">About You</span></div><div><br></div><div><span style="font-size: 11pt">-At least 1 year of customer / patient experience.</span></div><div><span style="font-size: 11pt">-Proven success in patient conversion &amp; engagement.</span></div><div><span style="font-size: 11pt">-Experience with various technology platforms used in support of customer / patient care.</span></div><div><span style="font-size: 11pt">-Understanding administrative processes for the patient experience team.</span></div><div><span style="font-size: 11pt">-Positive and proactive can-do attitude.</span></div><div><span style="font-size: 11pt">-Bilingual with English and Spanish language fluency is a plus</span></div>

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.  Headquartered in Nashville and New York City, we’ve opened our first six dental studios in NYC with more to come in 2021. 

Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.

We’re searching for a compassionate & thorough Member Experience Specialist to provide concierge-like support to our patients.  Working in a collaborative & engaging environment, you’ll truly impact and influence the overall Tend experience.

About the Role

-Manage & carefully respond to inbound patient communications, by phone, text, & email.
-Consistently deliver high-quality patient experience, keeping our Tend values at heart.
-Communicate outbound to patients, in alignment with brand philosophy.
-Schedule patients, using technology platforms.
-Resolve patient issues & concerns, with proactiveness, patience, empathy and understanding.  
-Maintain confidential information, treating each patient interaction with compassion and sensitivity.  
-Boost patient lead conversion & recommend additional products & services during patient interactions.

About You

-At least 1 year of customer / patient experience.
-Proven success in patient conversion & engagement.
-Experience with various technology platforms used in support of customer / patient care.
-Understanding administrative processes for the patient experience team.
-Positive and proactive can-do attitude.
-Bilingual with English and Spanish language fluency is a plus


Member Experience

<div><span style="font-size: 11pt">Our studio operations team works to not only deliver a special experience to our members, but also drives performance and powers the core operational systems for the clinical team.&nbsp; We’re seeking an experienced Practice Manager who specializes not only in efficiencies and effectiveness through process &amp; systems, but is effective at building and managing high performing, collaborative teams to drive performance.</span></div><div><br></div><div><span style="font-size: 10.5pt">This is an opportunity to launch a high performing studio with multimillion dollar revenue targets, a large team of up to 30 staff, and deliver on a unique service experience unlike anything seen before in dentistry.</span></div>

Our studio operations team works to not only deliver a special experience to our members, but also drives performance and powers the core operational systems for the clinical team.  We’re seeking an experienced Practice Manager who specializes not only in efficiencies and effectiveness through process & systems, but is effective at building and managing high performing, collaborative teams to drive performance.

This is an opportunity to launch a high performing studio with multimillion dollar revenue targets, a large team of up to 30 staff, and deliver on a unique service experience unlike anything seen before in dentistry.


<li><b>Performance</b></li><li>Lead studio team of 30+ staff across split shifts (6:30-8:30pm, 6 days a week) including clinical and clerical personnel.&nbsp; This includes but is not limited to:assigning tasks per scope of practice/job description and using/creating tools to ensure tasks are complete in support of the studio’s goals, ability to identify gaps in performance and opportunities for coaching/additional training,&nbsp;performance management, both informal and formal check-ins and reviews. </li><li>Ensures the practice operates optimally, effectively, efficiently and in accordance with established standards, across staffing, scheduling, inventory, and member experience.&nbsp;&nbsp;Works with the providers to communicate complex treatment plans and payment options to members</li><li>Oversee member experience in the studio to achieve or exceed NPS targets.&nbsp; Identify trends, solutions for improvement and where support is needed from Ops leadership.</li><li>Drives practice productivity through KPIs and performance goals and works with leaders to make adjustments. Ability to come up with proposed solutions, utilize available resources/documents (i.e., checklists, SOPs) and QA consistently to ensure implementation was successful.</li><li>Be present on the floor in the studio to direct and manage performance real-time.</li><li>Collaborates with the studio teams to meet/exceed monthly revenue goals, NPS goals and expense projections.&nbsp;&nbsp;</li><li>Addresses member complaints in a timely and compassionate manner.</li><li>Assume accountability for achievement of balanced scorecard targets for the studio&nbsp;Partners with HQ teams, such as people &amp; finance, to influence and introduce improvements across studio operations.</li><li>Interacts with members to gain real-time feedback of their visit.</li><li>Assist with member support, and perform other duties as needed by the studio.</li><li><b>Onboarding</b></li><li>Leads practice team onboarding (i.e., both internal and external employees), training, and meetings, focused on studio performance, building alignment, culture, &amp; collaboration.</li><li><b>Compliance</b></li><li>Perform random audits of member’s charts in conjunction with Managing Dentist to confirm clinical quality is upheld by clinical staff and efficiency (i.e., time studies).Assess and make recommendations to ensure optimal comfort, safety, and compliance with regulatory bodies (OSHA).</li><li>Controls the supply of medications, supplies and medical equipment.&nbsp;</li><li><b>People</b></li><li>Partner with the People Team on hiring, retention, and performance management with collaboration &amp; feedback from the Managing Dentist.&nbsp;&nbsp;</li><li>Cultivates an exemplary customer experience for members and Tend staff and promote effective communication skills across the team.</li><li><b>Facilities</b></li><li>Uphold cleanliness and organization of the facility through weekly and monthly walk-throughs.</li><li>Sense of ownership over facility and studio equipment</li><li><b>Scheduling</b></li><li>Manage doctor, hygiene &amp; staff schedules to optimize the member experience, align with volume expectations, and meet studio performance targets.</li><li>Sense of urgency and ownership around scheduling templates.&nbsp; This includes regular audits, partnering with the team to create same-day treatment opportunities, and urgency around scheduling treatment within 2 weeks of diagnosis.</li><li>Ensures start/end of day procedures are followed with consistency.</li>

<li>Bachelor’s Degree in Healthcare Management, Business Administration or related field of study is required.</li><li>Experience leading teams over 20+ staff in a high-growth, high-volume company in a healthcare or hospitality setting.</li><li>Experience partnering with providers delivering care to drive performance.&nbsp;</li><li>Minimum of 3 years’ experience in office management or operations required</li><li>Experience managing operational practices, people practices &amp; programs, and budgets/financial targets.</li><li>Experience in a high-growth, high-volume company in a healthcare or hospitality setting strongly preferred.&nbsp;</li><li>A strong commitment to hustle &amp; demonstrating a sense of urgency</li><li>Excellent written and oral communication skills</li><li>A true people influencer &amp; leader</li><li>Stellar problem-solving &amp; organizational skills</li><li>A drive for constant professional development &amp; growth within a growing organization</li>

<div><span style="font-size: 11pt">At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp;&nbsp;</span>&nbsp;</div><div><br></div><div><span style="font-size: 11pt">Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.</span></div><div><br></div><div><span style="font-size: 11pt">The Regional Director&nbsp; of Operations has responsibility for a significant geographical market of Tend, consisting of 5-10 dental studios and reporting directly to the SVP of Operations. The Regional Director will have accountability for multi-site Studio performance, including P&amp;L responsibility, oversight of quality, patient safety, staffing model, day to day operations, healthcare and regulatory compliance, and patient and team member experience.&nbsp;</span></div><div><br></div><div><span style="font-size: 11pt">This position will play a significant role in cultivating an environment that provides effective and trustworthy dental services in a fast paced, dynamic and respectful work environment. </span></div>

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.   

Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.

The Regional Director  of Operations has responsibility for a significant geographical market of Tend, consisting of 5-10 dental studios and reporting directly to the SVP of Operations. The Regional Director will have accountability for multi-site Studio performance, including P&L responsibility, oversight of quality, patient safety, staffing model, day to day operations, healthcare and regulatory compliance, and patient and team member experience. 

This position will play a significant role in cultivating an environment that provides effective and trustworthy dental services in a fast paced, dynamic and respectful work environment. 


<li>Ability to analyze business reporting and create recommendations/actions to meet/exceed revenue goals, growth goals and profitability of all Studios within Market.&nbsp;&nbsp;</li><li>Overseeing the administrative operations of 5 to 10 offices with 5mm+ revenue per studio</li><li>Monitor the P&amp;L statements for each Studio and develop effective ways to close the gaps between actual performance and company projections</li><li>Responsible for resolving Member escalations within established SLA.</li><li>Ensures Studio Manager accountability for consistent execution of clinical administration standards.</li><li>Understands and promotes the brand principles and is an exceptional representative of the business both with internal and external stakeholders.</li><li>Strong operational background and ability to implement and oversee operations.</li><li>Responsibility for the development, retention, hiring, performance management, compensation, and engagement studio management staff.</li><li>Manage the operating budget and allocation of resources.&nbsp;&nbsp;Mentor and manage Studio Managers and support staff at each site.</li><li>Comprehensive understanding of operational and clinical protocols and the ability to work with Provider leadership to implement and manage exceptional quality programs.</li><li>Champions and leads change, embraces new business models and innovative approaches to delivery of high quality clinical services.</li><li>Creates a positive, professional environment that fosters strong team member engagementParticipates and supports provider pipeline development strategies/initiatives.</li><li>Collaborates with Clinical leadership to develop clinical programs while providing the support to deploy innovative approaches to delivery of high quality clinical services, including specialty dental services in various product categories.</li><li>Strong understanding of insurance; revenue cycle; patient billing; treatment planning.&nbsp; Ability to drive leading and lagging indicators to assure success.</li><li>Actively participate within the Operations Leadership Team to ensure collaboration and best practice sharing amongst the broader Tend team.</li><li>Take appropriate actions to ensure compliance with applicable laws, regulations, Tend policies and procedures, and full integration into theTend&nbsp; culture and support resources.</li>

<li>Masters degree in Healthcare field or MBA required</li><li>At least (8) years of management/leadership experience and P&amp;L responsibility within healthcare/hospitality/services industry</li><li>A minimum of five years of regional leadership experience in a multi-site; multi-state company</li><li>Multi-site; Multi-state Healthcare experience preferred</li><li>Proven experience managing day-to-day operations with 15-25 FTE per location; 5mm+ in revenue&nbsp;</li><li>Analytical thinker with excellent problem-solving skills and the ability to adapt to changing priorities and deadlines.</li><li>Experience working within a DSO or Physician Management company is preferred</li><li>Experience in leading teams across multiple locations</li><li>2 years of experience with clinical process improvement projects is preferred</li><li>Must be comfortable working autonomously and have demonstrated the ability to collaborate with cross-functional resources </li>

Operations

<li>Lead the Learning &amp; Development strategy, implementation and assessment of training for the organization, including:</li><li>Manage the Learning Management System (LMS) for the organization, including course selection, assignment and assessment.</li><li>Develop, prepare and deliver training programs for both clinical and non-clinical curriculum for new and existing teams&nbsp;</li><li>Source, Develop and deliver TendU leadership training&nbsp;</li><li>Conduct training designed to meet compliance standards and CDC guidelines for safety and regulatory training</li><li>Lead the onboarding programs for new studio and hub team members</li><li>Manage day-to-day programs and delivery processes</li><li>Develop virtual and in-person training programs for field and hub support roles</li><li>Interface with all Departments to develop specifications for the requirements, curriculum, and content of the training programs.</li><li>Lead efforts to create, maintain, and align SOP’s to Company initiatives</li><li>Collaborates with cross-functional departments to develop and implement custom training for the respective area(s).</li><li>Continuously reviews and modifies training programs for improved performance and effectiveness.</li><li>Conducts clinical and leadership training needs analysis and Coordinate vendor relations for external training programs as required.</li><li>Act as a learning and talent development business advisor on effective and leading-edge learning and development strategies to achieve business goals</li><li>Establish the right communications vehicles and project management tools to ensure real-time and close connection to business leaders, organizational priorities and changes.</li><li>Provide input into the annual plan and budget to execute learning and talent development activities, as appropriate</li><li>Demonstrate initiative in recommending and implementing delivery process improvements to increase efficiency, and constantly moving learning to the next level</li>

<li>BS/BA Degree required; MBA or advanced degree preferred</li><li>5+ years of measurable HR/L&amp;D experience in multi-site, multi-state organization</li><li>2+ years of experience in a healthcare organization</li><li>Skilled in adult learning, facilitation, needs assessment and measuring impact of learning programs</li><li>Knowledge of Continuous Improvement Philosophies (LEAN/Six Sigma)</li><li>Excellent presentation and facilitation skills</li><li>Exceptional project management skills</li><li>Ability to work effectively in a fast-paced, multi-tasking environment</li><li>Strong strategic-thinking skills with an ability to collaborate with team members on best practices</li><li>Consultative approach toward clients</li><li>Sound leadership skills</li><li>Ability to handle multiple projects and programs concurrently</li><li>Superb written and verbal communication and interpersonal skills</li><li>Possess strong planning and organizational skills, collaborative, patience, professionalism, and initiative.</li>

<div><br></div><div><span style="font-size: 11pt">The Talent Acquisition Manager will lead recruiting efforts for clinical team roles and home office team roles by leading the sourcing efforts and optimizing the current hiring process &amp; structure, to create a memorable &amp; high-quality candidate experience throughout the acquisition journey. </span></div><div>&nbsp;</div>


The Talent Acquisition Manager will lead recruiting efforts for clinical team roles and home office team roles by leading the sourcing efforts and optimizing the current hiring process & structure, to create a memorable & high-quality candidate experience throughout the acquisition journey. 
 


<li>Create and implement a sourcing strategy for each clinical and non-clinical practice role, aligned to the Company’s brand and strategic initiatives.</li><li>Clearly communicate the Employee Value Proposition (EVP) to attract + retain high-performing teams.</li><li>Lead and manage the talent acquisition process, including optimization of the Applicant Tracking System (ATS) and Candidate Relationship Management (CRM), to ensure engagement of passive and active candidates for current and future openings.</li><li>Establish a data driven approach to quickly identify and solve pain points with the candidate funnel or process.</li><li>Implement KPI’s and weekly metrics, using benchmarks for planning purposes, to set goals for the hiring funnel, including time to fill, number of passive/active candidates, number of interviews, number of hires, and retention measures at 30/90/120 and 6 months.&nbsp;&nbsp;</li>

<div><span style="font-size: 10.5pt">At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp;&nbsp;&nbsp;</span>&nbsp;</div><div><br></div><div><span style="font-size: 10.5pt">Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.</span>&nbsp;</div><div><br></div><div><span style="font-size: 10.5pt">The Talent Acquisition Specialist - Field Recruitment will support Tend’s continued growth by recruiting diverse talent for our clinical and operations positions across our studios. Utilizing your skills in process improvement, collaboration, communication, strategic thinking, and empathy you will ensure an excellent full-cycle recruiting experience for our candidates and hiring managers.&nbsp;</span></div>

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.    

Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to. 

The Talent Acquisition Specialist - Field Recruitment will support Tend’s continued growth by recruiting diverse talent for our clinical and operations positions across our studios. Utilizing your skills in process improvement, collaboration, communication, strategic thinking, and empathy you will ensure an excellent full-cycle recruiting experience for our candidates and hiring managers. 


<li>Manage the full life-cycle recruiting for assigned roles while delivering an exceptional candidate experience and serving as an ambassador for Tend</li><li>Guide and assist Hiring Managers with regard to recruiting process, policies, and procedures</li><li>Partner with Talent Acquisition Managers and Hiring Managers to create and implement sourcing strategies for Clinical and Operations studio positions</li><li>Ensure a robust pipeline of active and passive candidates in all markets and establish networking relationships with a diverse pool of candidates&nbsp;</li><li>Leverage various tools including LinkedIn Recruiter, job postings, and social media to source candidates for high need/hard to fill positions&nbsp;</li><li>Conduct thorough interviews to assess candidate qualifications, interests, and fit for Tend</li><li>Schedule interviews and ensure candidates move through the pipeline in a timely manner</li><li>Utilize recruiting metrics and market research to define sourcing strategy and consult TA Managers and Hiring Managers on relevant trends&nbsp;</li><li>Maintain accurate documentation of all candidates in the pipeline and provide recruitment reports to hiring managers</li><li>Support Talent Acquisition Managers on strategic projects and initiatives&nbsp;</li><li>Potential travel to conduct business meetings with hiring managers and candidates in different markets&nbsp;</li>

<li>2+ years of relevant experience within a healthcare or retail setting </li><li>Experience recruiting and building pipelines with candidates from diverse backgrounds&nbsp;</li><li>Demonstrated ability to develop strong relationships with hiring managers across business functions&nbsp;</li><li>Experience sourcing passive candidates including the ability to develop boolean strings and create effective outreach messages to engage candidates&nbsp;&nbsp;</li><li>Experience working with exempt and nonexempt employees across various business functions and experience levels&nbsp;</li><li>Experience working in a startup or hyper-growth environment preferred&nbsp;</li><li>Strategically minded and excited to influence the culture of Talent Acquisition at Tend&nbsp;</li><li>Knowledge of various recruiting tools to identify and connect with candidates</li><li>Experience managing pipeline using an Applicant Tracking System</li><li>Data-driven and aware of recruiting trends, technology, and strategies</li><li>Exceptional organization, attention to detail, and communication skills&nbsp;</li><li>Ability to take initiative and deliver results within a fast-paced environment&nbsp;</li><li>Flexible and comfortable with ambiguity&nbsp;</li><li>Ability to prioritize and handle multiple tasks simultaneously&nbsp;</li>

People

<div><b style="font-size: 10.5pt">The Opportunity</b></div><div><br></div><div><span style="font-size: 10.5pt">Tend is seeking a Senior Construction Project Manager to join our Development team. Reporting to the VP of Construction, the successful candidate will be responsible for capital budget preparation, strategic planning, design adherence and project management ensuring construction projects and contractors adhere to budgets and timelines. Externally, to be best positioned for success, this individual will foster productive working relationships with the design and construction contracting community providing services to Tend. Internally, he or she will collaborate across the organization with multiple departments including Real Estate, Design and Operations. </span></div><div><br></div><div><span style="font-size: 10.5pt">The ideal candidate enthusiastically takes on new opportunities and challenges, displaying an optimistic “one team, one dream” attitude in both good times and bad. S/he is comfortable holding self and others accountable to meet agreed-upon commitments, demonstrates professional savvy to efficiently get things done with a focus on continuous improvement. The successful candidate must have experience processing complex information, the ability to solve problems quickly and ensure the job gets done. If you are energized by the challenge of a high growth organization, we’d love to speak with you!</span></div><div><br></div><div><b style="font-size: 10.5pt">Responsibilities&nbsp;</b></div><div><br></div><div>-Successfully execute construction projects nationally (NYC, DC, Boston and others) aligning with organizational mission, strategy, policies and performance measures</div><div>-Lead multiple projects running consecutively ensuring all project deadlines and metrics are met</div><div>-Ability to analyze drawings, identify issues early in the project and work with the team to problem solve to get the best solutions</div><div>-Negotiate with vendors and contractors through bidding process, leveling bids, awarding contractors, contract negotiations and change order negotiations through each project</div><div>-Work closely with internal and external teams, manage construction projects to approved budgets and timelines within the resources of construction group</div><div>-Build and foster productive working relationships with the design and construction communities providing services to Tend</div><div>-Manage external vendor relationships&nbsp;</div><div>-Coordinate and conduct regular construction project update meetings</div><div>-Coordination of TI collection in conjunction with internal lease administration team&nbsp;</div><div>-Manage project close out and documentation process&nbsp;</div><div><br></div><div><b style="font-size: 10.5pt">You’ll be set up for success if you have:</b></div><div><br></div><div><span style="font-size: 10.5pt">-Urban retail construction experience required (largest 10-20 US metros)</span></div><div><span style="font-size: 10.5pt">-7 - 15 years’ experience leading construction project teams and external vendors</span></div><div><span style="font-size: 10.5pt">-Experience with retail lease language for properties 2000 - 5000 square feet</span></div><div><span style="font-size: 10.5pt">-Experience leveling contractor bids and negotiations</span></div><div><span style="font-size: 10.5pt">-Budget reporting experience for capital expense budgets</span></div><div><span style="font-size: 10.5pt">-Experience creating and maintaining reports/dashboards for spend&nbsp;</span></div><div><span style="font-size: 10.5pt">-Experience in asset management and tracking</span></div><div><span style="font-size: 10.5pt">-Experience with union and non-union labor pools</span></div>

The Opportunity

Tend is seeking a Senior Construction Project Manager to join our Development team. Reporting to the VP of Construction, the successful candidate will be responsible for capital budget preparation, strategic planning, design adherence and project management ensuring construction projects and contractors adhere to budgets and timelines. Externally, to be best positioned for success, this individual will foster productive working relationships with the design and construction contracting community providing services to Tend. Internally, he or she will collaborate across the organization with multiple departments including Real Estate, Design and Operations. 

The ideal candidate enthusiastically takes on new opportunities and challenges, displaying an optimistic “one team, one dream” attitude in both good times and bad. S/he is comfortable holding self and others accountable to meet agreed-upon commitments, demonstrates professional savvy to efficiently get things done with a focus on continuous improvement. The successful candidate must have experience processing complex information, the ability to solve problems quickly and ensure the job gets done. If you are energized by the challenge of a high growth organization, we’d love to speak with you!

Responsibilities 

-Successfully execute construction projects nationally (NYC, DC, Boston and others) aligning with organizational mission, strategy, policies and performance measures
-Lead multiple projects running consecutively ensuring all project deadlines and metrics are met
-Ability to analyze drawings, identify issues early in the project and work with the team to problem solve to get the best solutions
-Negotiate with vendors and contractors through bidding process, leveling bids, awarding contractors, contract negotiations and change order negotiations through each project
-Work closely with internal and external teams, manage construction projects to approved budgets and timelines within the resources of construction group
-Build and foster productive working relationships with the design and construction communities providing services to Tend
-Manage external vendor relationships 
-Coordinate and conduct regular construction project update meetings
-Coordination of TI collection in conjunction with internal lease administration team 
-Manage project close out and documentation process 

You’ll be set up for success if you have:

-Urban retail construction experience required (largest 10-20 US metros)
-7 - 15 years’ experience leading construction project teams and external vendors
-Experience with retail lease language for properties 2000 - 5000 square feet
-Experience leveling contractor bids and negotiations
-Budget reporting experience for capital expense budgets
-Experience creating and maintaining reports/dashboards for spend 
-Experience in asset management and tracking
-Experience with union and non-union labor pools


Real Estate & Development

<div>At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.&nbsp;&nbsp;&nbsp;</div><div><br></div><div>Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.</div><div><br></div><div>We're adding a Digital Product Manager to the Tend team, to support the overall business by creating digital products, features and services for a best-in-class experience for our members and the Tend studio teams. You will be joining the team to work closely with our Member Experience Team to reimagine our members booking journeys.</div>

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.   

Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.

We're adding a Digital Product Manager to the Tend team, to support the overall business by creating digital products, features and services for a best-in-class experience for our members and the Tend studio teams. You will be joining the team to work closely with our Member Experience Team to reimagine our members booking journeys.


<li>Own the digital product experience for our Member Experience Team, with the goal to fulfill Tend’s commitment to provide an experience that leaves members looking forward to the dentist.</li><li>Develop the product vision - and specific products that realize that vision - to create an unrivaled digital customer experience from start to finish.</li><li>Serve as an expert for the product management team, provide direction &amp; feedback on initiatives.&nbsp;</li><li>Deliver solutions for the most complex product challenges at Tend, including oversight of projects that span multiple teams, stakeholders and partners.&nbsp;</li><li>Work cross-functionally with the engineering, design and marketing team at Tend.&nbsp;</li><li>Drive the creation, and iteration, of processes to improve the Tend team's output.</li><li>Provide guidance, set expectations and optimize processes through consistent and constructive feedback with both the product team and our stakeholders.</li>

<li>We are a fun, hardworking team at Tend. You must be collaborative, scrappy and willing to roll up your sleeves.</li><li>3+ years of product management experience.</li><li>Proven track record of developing digital products that totally delight customers.</li><li>User-obsessed - think about user needs.</li><li>Data-driven - be analytical to support your decision-making process and to identify new opportunities.</li><li>Well organized - we are working on a lot of things in parallel.</li><li>Process minded - a lot of the opportunities you’ll work on will require thinking through the process and the outcome to the end-user experience.</li><li>Experience with Salesforce and other backend tools is a BIG PLUS as you will be working closely with the Member Experience Team.</li>

New York & Nashville Hubs

Join one of NYC and Nashville’s fastest growing startups

Meet our team

Caroline Suh

Conversion Rate Optimization Manager

Chris Jadatz

Director of Product Design

Rita Razalan

Director of Growth

Benefits

Insurance & Wellness

Financial & Retirement Plans

Vacation and Time off

Open Roles

Experience and Product Team

Nashville

NYC

Finance & Accounting

Nashville

IT & Security

Nashville

Member Experience

Nashville

Nashville

Operations

NYC

NYC

People

Nashville

Nashville

Nashville

Real Estate & Development

NYC

Tech & Engineering

Nashville