Frequently asked questions

In order to make your visit super prompt and efficient, we try to keep our dentists’ and hygienists’ schedules open until close to your appointment date. Our clinical team is amazing, and we’re confident you’ll love whomever you’re paired with. But if there’s a specific dentist or hygienist you want to see, or if you’ve been referred to someone in particular, just give us a call at (212) 406-3686 and we’ll make sure it happens. After that initial appointment, you’ll always see the same dentist for future visits, unless you want to make a change.

Before your visit, you will be able to see your providers directly in the Tend App! If there’s someone in particular you’re hoping to be seen by, feel free to call us at (212) 686-3686.

Totally fine! Just give us a call at (212) 686-3686.

Call us at (888) 818-3686 ... Just make sure to do so more than 48 hours before your appointment time. If you cancel or reschedule less than 48 hours in advance, we’ll have to charge you a $50 fee for an exam, or $100 for a dental treatment appointment. If you don’t make it at all, we’ll have to charge you a $100 fee for an exam, and a $250 fee for a dental treatment appointment. This is because we reserved that time specifically for you, and our appointments are in high demand.

Our dentists are graduates of respected dental schools, and have all trained in highly-rated residency programs. All of our dentists take continuing education courses in order to stay current with all of the latest techniques and research. They’re led by our Clinical Director, Dr. Marc Schlenoff, a former Program Director at the Columbia University College of Dental Medicine.

We offer a full range of preventative, restorative, orthodontic and cosmetic dental services. For preventative and restorative care, we offer routine checkups, implants, and everything in between. For cosmetic care, we’ll help you redesign your smile with whitening and veneers. Read more about our services.

If the specific service you need isn’t listed, call us at (212) 406-3686. Chances are we do it. Our experienced dentists offer a full range of preventative, restorative, and cosmetic care.

At the end of your first visit, we’ll get you scheduled for your next visit before you leave. Or if you need more time to figure out your schedule, just give us a call afterward at (212) 686-3686 and we’ll find you a time. You can also book appointments on the Tend App.

We currently do not see children under 13, but we are more than happy to recommend pediatric dentists. Just give us a call at (212) 686-3686.

If another dentist has recommended that you get a procedure and you want a second opinion, we are more than happy to provide one. Just give us a call at (212) 406-3686. If you’re a Tend patient and your dentist recommends a procedure, you’re more than welcome to seek a second opinion. We provide in-house second opinions from other Tend dentists, or we can provide you with our proposed treatment plan to take to another dentist.

We require a credit card for booking because it helps ensure the safest possible visit. No form of payment needs to exchange hands in the studio, which is safer for you and our team. If you’re covered by insurance, we still require your credit card information when you book just in case you need a procedure in the future. If your visit is fully covered, we will not charge you. And if you do have a payment, we’ll only charge you after you’re seen.

This is a temporary authorization hold, which allows us to validate your credit card. It’ll be voided within 3-5 business days, so you won’t actually be charged.

We make a superhuman effort to start every visit on time. If you do have to wait, you probably won’t even have time to finish the Beyoncé song in your headphones. Our average wait time is 3 minutes.

Our appointments are in high demand and we reserve our dentists and hygienists’ time just for you. So if you cancel or reschedule less than 48 hours in advance, we’ll have to charge you a $50 fee for an exam, or $100 for a dental treatment appointment. If you don’t make it at all, we’ll have to charge you a $100 fee for an exam, and a $250 fee for a dental treatment appointment.

We schedule our appointments with enough time to give you thorough care while also making sure you’re completely comfortable and safe. We know how busy you are, and we won’t keep you a minute longer than necessary. An exam takes about 60 minutes. A whitening treatment takes about 70 minutes. And consults take about 30 minutes.

You should arrive for your appointment right when it’s scheduled to begin. Our average wait time is 3 minutes.

Absolutely. We partner with major insurers to get you great care at amazing prices. Learn more about insurance here.

Use our insurance checker to see whether or not your carrier is in network. However, we accept all types of insurance (except DHMOs, Medicaid, Healthplex, and Emblem) and most of the time, benefits and coverage percentages are exactly the same. To check your benefits, give us a call at (212) 406-3686 or book an appointment online and use our real-time benefits check.

If you’re a new guest and don’t have dental insurance, a checkup costs $375. That includes a comfortable cleaning (in the absence of periodontal disease), x-rays, and a personalized exam. Any other questions about pricing? Give us a call at (212) 686-3686.

It depends on your insurer and the coverage you have selected! If you and your dentist decide to move forward with one of these procedures, we’ll run your insurance and give you our best possible estimate of what you’ll pay before you come in. Have questions about a specific procedure? Call us at (212) 686-3686.

Out of pocket cost is based on whether or not you use insurance, who the insurance carrier is, your specific coverage, and the services you receive. For hygiene visits, book your appointment online and use our real-time benefits check. We’ll show you the maximum cost for your visit, so you’ll never be surprised by a higher-than-expected bill. If you are booking treatment, our treatment planner will provide a detailed breakdown of your costs throughout your treatment plan.

Insurance can be daunting. We’re here to help. If you have any questions at all about your coverage, give us a call at (212) 406-3686 and we’ll talk you through it.

Studio is the word we use instead of “clinic” or “practice.” Our studios are modern, beautiful spaces where our appointments take place. Why the new word? To reframe your expectations about what going to the dentist can be. To us, “studio” feels healthy, proactive, and comfortable, which reflects what we want your visit to feel like.

Our studios are conveniently located just a floss spool or two from major subway lines. See where we are.

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We use an innovative, clinically proven whitening product called Opalescence Boost, which yields fast, visible results. The original, patented formula contains PF (potassium nitrate and fluoride).

Your dentist will set your tooth shade with you and monitor you for comfort and sensitivity. We use Opalescence Boost, a patented whitening treatment that will brighten your smile, guaranteed.

One Opalescence Boost whitening session costs $495.

It’s hard to predict exactly how long whitening will keep your smile brighter, as much of this is up to you. Tobacco products, red wine, coffee, and tea can all stain your teeth again. Whitening can last for many months, even a year or more.

Whitening treatment can cause some mild temporary sensitivity, but we reduce or even eliminate it in three ways. First, our whitening gel has a desensitizing ingredient in it (potassium nitrate). Second, our system requires less exposure time than many other treatments.

Teeth whitening is completely safe. Dentists have been successfully whitening smiles for decades, and the procedure is very predictable. Although there is a chance of sensitivity for a short time afterward, it will not damage your teeth in any way, and the mild discomfort will only last a day or two.

Within 30 days, you can return your item (unopened) for a full refund. To get the process started, email us at hello@hellotend.com.

We’re really sorry to hear that! Email us at hello@hellotend.com and include a photo of the damaged, defective, or incorrect item, and we’ll make it right.

Give us a call ASAP at (212) 686-3686. We’ll do our best!

Yes, you can make product purchases at a studio. However, we don’t keep every product in stock at all times. If you place an order at the studio, we’ll mail your goodies to you with free shipping.

We have three different shipping tiers. Standard ground shipping takes 3-7 business days and costs $7 (unless you spend $20, which will qualify you for free shipping). Priority shipping takes 2-4 business days and costs $10. Overnight shipping arrives the next day and costs $20.

We do! If you spend $20 or more, we’ll ship your goodies for free in 3-7 business days.

Anywhere in the U.S.!