FAQ

Booking

In order to make your visit super prompt and efficient, we try to keep our dentists’ and hygienists’ schedules open until close to your appointment date. Our clinical team is amazing, and we’re confident you’ll love whomever you’re paired with. But if there’s a specific dentist or hygienist you want to see, or if you’ve been referred to someone in particular, just give us a call at (212) 686-3686 and we’ll make sure it happens. After that initial appointment, you’ll always see the same dentist for future visits, unless you want to make a change.

Before your visit, we’ll give you a call to say hi and answer any questions you may have. We’ll also tell you a bit about the dentist you’re going to see. If there’s someone in particular you’re hoping to be seen by, feel free to call us at (212) 686-3686.

Totally fine! Just give us a call at (212) 686-3686.

Call us at (212) 686-3686. Just make sure to do so more than 24 hours before your appointment time. If you cancel or reschedule less than 24 hours in advance, you’ll be charged a $50 fee for a cancellation or a $25 fee for rescheduling. This is because we reserved that time specifically for you, and our appointments are in high demand.

Our dentists are graduates of respected dental schools, and have all trained in highly-rated residency programs. All of our dentists take continuing education courses in order to stay current with all of the latest techniques and research. They’re led by our Clinical Director, Dr. Marc Schlenoff, a former Program Director at the Columbia University College of Dental Medicine.

We offer a full range of preventative, restorative, and cosmetic dental services. For preventative and restorative care, we offer routine checkups, implants, and everything in between. For cosmetic care, we’ll help you redesign your smile with whitening, veneers, and Invisalign. Read more about our services.

If the specific service you need isn’t listed, call us at (212) 686-3686. Chances are we do it. Our experienced dentists offer a full range of preventative, restorative, and cosmetic care.

At the end of your first visit, we’ll get you scheduled for your next visit before you leave. Or if you need more time to figure out your schedule, just give us a call afterward at (212) 686-3686 and we’ll find you a time.

We currently do not see children under 13, but we are more than happy to recommend pediatric dentists. Just give us a call at (212) 686-3686.

If another dentist has recommended that you get a procedure and you want a second opinion, we are more than happy to provide one. Just give us a call at (212) 686-3686. If you’re a Tend patient and your dentist recommends a procedure, you’re more than welcome to seek a second opinion. We provide in-house second opinions from other Tend dentists, or we can provide you with our proposed treatment plan to take to another dentist.

Your Visit

They really do. And the reason’s pretty simple: we book fewer visits per day than most dental offices. This allows us to commit to schedules that enable our dentists and hygienists to spend as much time with you as is needed, with a comfortable cushion before and afterward.

If you think you’re going to be late for any reason, give us a call at (212) 686-3686 and we will do our utmost to accommodate you. But: if you’re more than 15 minutes late, we’ll have to charge you a $25 fee, and if you don’t make it at all, we’ll charge you a $50 fee. This is because our appointments are in high demand and we reserved our dentist and hygienists’ time just for you.

We schedule our appointments with enough time to give you thorough care while also making sure you’re completely comfortable. We know how busy you are, and won’t keep you a minute longer than necessary. A checkup takes about 90 minutes. A whitening treatment with GLO takes about 60 minutes. And an Invisalign consult takes about 30 minutes. Our visits always end on time, so you can plan your day around them confidently and stay on schedule.

Glad you asked! Read more about checkups. Read more about whitening. Read more about Invisalign.

You should arrive for your appointment right when it’s scheduled to begin. We run on time, so you won’t have to wait, and your paperwork won’t take long. (Or it will take no time at all if you’ve already completed it online, which we highly recommend!)

We guarantee you’ll be satisfied with your experience. Full stop. If for any reason you’re not happy, let us know within six months and we’ll give you a full refund. No questions asked.

Insurance

Absolutely. We partner with major insurers to get you amazing care at amazing prices. We also offer a real-time online benefits check before you come in. We’ll show you the maximum cost for your visit, so you’ll never pay more than you expect. The insurers we partner with include: Delta Dental, Aetna, Cigna, United Healthcare, Blue Cross Blue Shield, Empire Blue Cross Blue Shield, Guardian, MetLife, United Concordia, Principal, Oxford Health Plans, and Ameritas. Read more about insurance.

You can pay with a credit card, cash, a check, or Apple Pay. To see the maximum cost for your visit, book your appointment online and use our real-time benefits check. We’ll show you the maximum cost for your visit, so you’ll never pay more than you expect. We also offer easy, monthly payment plans through LendingPoint®.

If your plan has orthodontic benefits, your insurer may cover a significant portion of your costs. To see what you’ll pay, use our real-time online benefits check before you come in. You can also use your HSA or FSA debit card to pay for Invisalign or get reimbursed afterward with a receipt.

It depends on your insurer! If you and your dentist decide to move forward with one of these procedures, we’ll run a benefits check and tell you the maximum cost, so you’ll never pay more than you expect. Have questions about a specific procedure? Call us at (212) 686-3686.

To see the maximum cost for your visit, book your appointment online and use our real-time benefits check. We’ll show you the maximum cost for your visit, so you’ll never be surprised by a higher-than-expected bill.

Give us a call at (212) 686-3686.

We partner with major insurers to get you great care at the best prices, whether we’re in network or out of network. To check your benefits, give us a call at (212) 686-3686 or book an appointment online and use our real-time benefits check.

Insurance can be daunting. We’re here to help. If you have any questions at all about your coverage, give us a call at (212) 686-3686 and we’ll talk you through it.

Employee Benefits

You’ll access your benefits through a company-specific page. Just ask your HR team for instructions.

Yes, your benefits will reset every 12 months.

Studio

Studio is the word we use instead of “clinic” or “practice.” Our studios are modern, beautiful spaces where our appointments take place. Why the new word? To reframe your expectations about what going to the dentist can be. To us, “studio” feels healthy, proactive, and comfortable, which reflects what we want your visit to feel like.

Our Flatiron studio is located at 29 East 21st Street, between Broadway and Park Avenue, and just a short walk from Madison Square Park and Union Square. Read more about our Flatiron studio.

Yes! Subscribe to our newsletter to be the first to hear about new studio openings in NYC, coming later this year and in early 2020.

Invisalign

Invisalign treatment is the process of wearing a series of clear, removable aligners that gradually straighten your teeth. No brackets and wires, and none of the restrictions that come with metal braces.

We provide the highest level of care and service to your Invisalign treatment. Our focus on a comfortable experience, coupled with Invisalign’s industry-leading aligners, creates the best outcomes for patients.

Tend offers Invisalign at a flat price for all mouths, regardless of complexity. You can pay as little as $74/month, or you can pay $3,500 all at once (50% lower than the average price in NYC).

Invisalign treatment can take as little as 3 months, though your treatment time may be longer, depending on what your teeth need.

Book a free 30-minute consult and take it from there. Read more about Invisalign.

If your plan has orthodontic benefits, your insurer may cover a significant portion of your costs. To see what you’ll pay, use our real-time online benefits check before you come in. You can also use your HSA or FSA debit card to pay for Invisalign or get reimbursed afterward with a receipt.

For most people, Invisalign is pain-free for most of the treatment period. Some people may experience mild discomfort on the first day of a new tray, but this feeling subsides quickly. Your dentist will work closely with you to make sure you’re as comfortable as possible from start to finish.

Invisalign is an affordable investment in your oral wellness. Not only will straighter teeth improve your smile, they will also make preventative care and potential future treatment easier.

We’re here to help. Give us a call at (212) 686-3686 or read more about Invisalign.

Whitening

We use an innovative, clinically proven whitening product from GLO, which yields fast, visible results. It contains special ingredients to reduce sensitivity, along with the best ingredients to quickly whiten your smile. The active ingredients, a special mixture of peroxide and potassium nitrate, will whiten your teeth safely and comfortably.

Our powerful, two-part whitening system begins in the studio and ends at home. Your dentist will set your tooth shade with you and monitor you for comfort and sensitivity. We use GLO whitening, a patented treatment that will whiten your smile, guaranteed. And we’ll send you home with a complimentary take-home whitening kit, so you can achieve and maintain your shade for up to 6 months.

Our two-part whitening system costs $495. That’s a $600 value for the in-studio treatment, plus a complimentary $200 take-home tooth whitening kit.

It’s hard to predict exactly how long whitening will keep your smile brighter, as much of this is up to you. Tobacco products, red wine, coffee, and tea can all stain your teeth again. Whitening can last for many months, even a year or more. To make the effects last, we’ll be sending you home with a free take-home GLO whitening kit, which will help you maintain the immediate result you get from your in-studio treatment.

Whitening treatment can cause some mild temporary sensitivity, but we reduce or even eliminate it in three ways. First, our whitening gel has a desensitizing ingredient in it (potassium nitrate). Second, our two-part system requires less exposure time than many other treatments. Third, we’ll provide you with a special toothpaste to use before and after your treatment that’s very effective in reducing sensitivity.

Teeth whitening is completely safe. Dentists have been successfully whitening smiles for decades, and the procedure is very predictable. Although there is a chance of sensitivity for a short time afterward, it will not damage your teeth in any way, and the mild discomfort will only last a day or two.

Shop

Within 30 days, you can return your item (unopened) for a full refund. To get the process started, email us at hello@hellotend.com.

We’re really sorry to hear that! Email us at hello@hellotend.com and include a photo of the damaged, defective, or incorrect item, and we’ll make it right.

Give us a call ASAP at (212) 686-3686. We’ll do our best!

Yes, you can make product purchases at a studio. However, we don’t keep every product in stock at all times. If you place an order at the studio, we’ll mail your goodies to you with free expedited shipping.

When you book an appointment, we’ll invite you to try some of our favorite products before you’re seen. If you try something you like, you can order it at the studio and we’ll mail it to you with free shipping.

We have three different shipping tiers. Standard ground shipping takes 3-7 business days and costs $7 (unless you spend $25, which will qualify you for free shipping). Priority shipping takes 2-4 business days and costs $10. Overnight shipping arrives the next day and costs $20.

We do! If you spend $25 or more, we’ll ship your goodies for free in 3-7 business days.

Anywhere in the U.S.!