When you book a visit, we’ll collect your insurance and credit card info digitally before you come in. This helps ensure a contactless check-in experience at the studio, with nothing changing hands. And it saves you time, for a shorter, safer visit. We’ll also tell you exactly what you’ll owe, so there aren’t any surprises.
Pre-visit health check
Before you come in, we’ll get in touch to ask if you’ve had any symptoms of illness, or if you’ve been around anyone sick. If you have, we’ll ask you to reschedule—and make doing so super easy. Taking this step is the best way to keep everyone healthy.
Follow-up health check on arrival
When you arrive, you’ll find yourself in a clean, modern studio. You’ll be greeted by a team member in gloves and a mask who’ll take your temperature with a contactless thermometer. If your temperature is within normal range, great. If you show signs of a fever, we’ll ask you to reschedule. We’ll also ask you again if you’ve had any symptoms of illness, or if you’ve been around anyone sick, in case anything has changed.
Required hand sanitizing, masks, and social distancing
After your health check, we’ll show you to a hand sanitizer dispenser and ask you to sanitize your hands. We require masks in the studio. If you forgot to bring your own, we’ll provide you with one. We also require everyone to maintain social distancing.
Staggered visits and no waiting
The studio will feel calm and quiet. This is because we stagger when our members come in for minimal overlap, as recommended by the CDC. You’ll be seen right away, with zero waiting, so you don’t need to sit in any common areas.
A welcome gift
Before you’re seen, we’ll give you a welcome gift: a prepacked Brush Bag with oral wellness products curated by our dentists.
A suite prepared just for you
After you’re checked in, we’ll show you to your suite, which we prepare just for you. All surfaces are sanitized with medical-grade disinfectant before you come in, and all equipment is single-use or medically sterilized, a process that kills 100% of germs, including viruses. Your suite has personal space where you can hang your coat, leave your bag, and charge your phone. If you chose a Netflix show to watch when you booked, it will be queued up on a ceiling-mounted TV over your chair. If you didn’t choose one, you can do so when you sit down.
Wearing gloves and a mask is standard practice for dentists, hygienists, and dental assistants. Our clinical team members wear this personal protective equipment at all times. And for enhanced safety, they also wear face shields.
Before your cleaning begins, as an additional precaution, we’ll ask you to swish with hydrogen peroxide. It’s perfectly safe, and rinsing with it greatly reduces the viral load in the mouth, if one exists.
Fast, comfortable, and safe imaging
Our state-of-the-art Planmeca Promax 3D imaging machine moves around your jaw instead of poking the roof of your mouth or making you gag. This machine turns x-rays into a comfortable, 30-second process. Because the machine is less invasive, it’s less at risk of spreading germs. It also uses 80% less radiation.
A thorough, gentle cleaning
After you’ve wrapped up your imaging, you’ll return to your suite. Your hygienist will give you a thorough, yet gentle cleaning, using a topical numbing gel so you won’t feel a thing. For added safety, we use manual tools to avoid aerosolizing germs.
A beautifying polish
When your cleaning is finished, your hygienist will give you a polish to remove any cosmetic staining on your teeth. You’ll get to choose between mint polishing paste or a fun flavor like vanilla while you keep watching Netflix.
An expert oral exam
When your polish is finished, your dentist will come in and answer every question you have. Then they’ll examine your mouth and talk to you about your oral health with zero judgment. As part of your exam, you’ll get a complementary oral cancer screening. Since the mouth can be a front-line indicator of many diseases, dentists can identify early symptoms before they become more serious.
Only the care you need
If your dentist recommends additional care, they’ll show you exactly why by showing you a picture of your mouth on a screen. And you can make a decision about whether to proceed confident that your doctor’s interests and yours are truly aligned. Our doctors aren’t paid a commission on procedures, so they only offer the care you actually need.
Instead of asking you to come back at another time for treatment, we offer same-day dentistry. This reduces the number of trips you need to make, limiting exposure to germs while in transit. If you’d prefer to come back at another time instead, that’s completely fine.
That’s it. Your checkup is finished. If you owe anything for your visit, we’ll charge the card we have on file, so nothing needs to change hands. We’ll see you in six months!
Safe, soothing dentistry
Care at Tend isn't just painless, it's a pleasure.Book a Visit
The first dentist you'll actually look forward to.