Payment & Financing Options at Tend

Click here and enter your Bill ID and date of birth. If you don’t know your Bill ID, click “Find Your Account” and follow the instructions for the next steps. Additionally, if you received a bill notification via text message and/or email, clicking on the link in the message takes you to your account.

Visit our payment website to:

• Set up a custom payment plan by selecting the payment frequency, duration and date of first payment.
• Make a partial payment by entering the amount that you wish to pay today. Note: You are still responsible for paying the total balance by the payment due date.

Additionally, you can get help by getting in touch with our Guest Experience team by emailing or calling us.

Yes! At Tend Dental, we use CareCredit to help you finance your dental care. Contact your closest Tend Dental location to find out how.

Your Bill ID is a 12-digit number listed at the top of your dental bill notifications sent via text and/or email.

At Tend, we offer flexible ways to spread the cost of care over time so you don’t have to pay everything upfront. Many patients choose monthly payments to make dental care more manageable.

We partner with CareCredit, a healthcare credit card that allows approved patients to pay for dental treatment in monthly installments. Payment options and terms vary based on eligibility.

If approved, you may be able to use monthly payments for a wide range of dental services, including preventative care, restorative treatment, and cosmetic services. Monthly payments can also be used for out-of-pocket costs after insurance.

Before any care begins, we’ll review your costs clearly and explain estimated monthly payments upfront. Our team is always happy to walk you through your options in a judgment-free way.

Tend accepts multiple payment options, including HSA cards, credit/debit cards, electronic check payment (ACH), Apple Pay, Google Pay, checks and money orders. Do not send cash by mail.

No. If you used an HSA or FSA card to pay for treatment, any eligible refund must be returned to that same HSA or FSA account. Refunds cannot be issued to a different credit card, debit card, or payment method.

Since HSA and FSA accounts are governed by specific regulations, we recommend contacting your plan administrator with any questions about account balances, expiration dates, or reimbursement rules. If you need help understanding our billing process, our team is happy to assist.

Yes, you can use CareCredit with dental insurance.

CareCredit can be used to cover the portion of your dental care that insurance doesn’t pay for. This can include deductibles, copays, or any remaining balance after your insurance benefits are applied.

At Tend, we’ll first apply your insurance benefits and clearly explain what’s covered. If there’s an out-of-pocket cost, you can use CareCredit to break that remaining balance into monthly payments if you’re approved.

Using insurance and CareCredit together can make dental care feel more accessible and manageable, especially for larger treatments or unexpected needs.

If you have questions about how your insurance and CareCredit work together, our team is here to help. We can walk you through your options so you can move forward feeling confident and comfortable.

Yes, dental care for your child can be paid for over time with financing.

Tend accepts CareCredit dental financing, which can be used by a parent or legal guardian to pay for a child’s dental treatment. Insurance benefits are applied first, and CareCredit can be used for any remaining balance. You’ll always know the total cost and payment details before moving forward.

Our team is here to answer questions and walk you through your options with care and clarity. We’re committed to making dental care approachable and creating and protecting healthy smiles for all ages.

Sometimes, there is a slight delay between your visit and when the bill is posted to your account. We will alert you when your bill is ready via text message and/or email, depending on your notification preferences.

Your privacy is our top priority. Payment details are secured with industry-standard encryption (SSL). Electronic payments are sent through a payment processor with guaranteed protection against unauthorized transactions. Tend Dental and agents acting on our behalf will never share your personal information with anybody else.

Many patients choose to spread the cost of clear aligner treatment into monthly payments instead of paying the full amount up front. Financing can help patients obtain affordable orthodontics for the whole family.

At Tend, we partner with CareCredit, which allows approved patients to use monthly payments for clear aligners. Financing terms and payment amounts vary based on eligibility.

Clear aligner financing can be used whether you’re paying out of pocket or covering the portion not paid by insurance. Our team will review your total cost and explain estimated monthly payments before treatment begins, so you know what to expect at every step.

We’ll walk you through your options in a judgment-free way and help you choose a plan that feels comfortable. Your smile is in great hands, and we’re here to support you at every point in your orthodontic journey.

To ensure all Tend members have access to specialist care, we require a deposit of up to $500 for these appointments. This applies to services such as oral surgery, extractions, dental implants, endodontics, and veneers.

If you need to make changes or cancel, the refund of your deposit depends on how much notice you give. Cancellations made with more than 72 hours’ notice will receive a full refund, those made between 24 and 72 hours’ notice will receive half of the deposit back, and cancellations with less than 24 hours’ notice will not be refunded.

For cleanings, checkups, and whitening appointments, the first and second missed visits do not have a fee, as we understand that life happens. A third missed appointment may be subject to a $50 fee, and a fourth or any subsequent missed appointments could be $100 each.

For all other visits, including treatments like fillings, crowns, clear aligners, emergency visits, and more, the first and second missed appointments also do not have a fee. A third missed visit may carry a $100 fee, and a fourth or any additional missed appointments could be $200 each. Please note that free consultations are excluded from this policy.